Training Administration Assistant - Century City at Mazars

Duties and Responsibilities

Programme co-ordination

• Set up the technical aspects of webinars and events.
• Proactively addressing and solving problems as they arise.
• Liaise closely with and support facilitators / presenters to effectively deliver learning programmes in terms of learning material and assessments.
• Provide customer service and support to clients.

Programme administration and LMS upkeep

• Administer and input all necessary data onto the Learning Management System.
• Process user progress report per programme (report setup).
• Update programme documents, feedback and evaluations / assessments.

Relationship building and customer service

• Monitor programme enquiries, bookings and attendance to ensure targets are met.
• Provide a day to day professional and friendly point of contact for learning programmes, dealing with enquiries and providing information by phone, email and face-to-face.
• Correspond and liaise with learners and be the main point of contact between learners and facilitators pre-program 1-3 weeks before delivery, and one week after.
• Ensure professional working relationships with key partner organisations are maintained.

Minimum Requirements

• Strong interpersonal skills with the ability to collaborate effectively with clients and colleagues.
• Grade 12
• Bachelors Degree Advantageous
• Proficient in Microsoft Suite (Outlook, Word, Excel, Teams, etc.).
• Must have professional language, communication, and organisational skills.
• Have the ability to deal with sensitive information on a confidential basis.
• Must have relationship-building skills and the ability to work effectively in a team.
• Have the ability to work on Mac and PC.
• This role offers flexibility, and working from home is available after probation period.