Training & Development Coordinator (54637) at Ntice Sourcing Solutions

Job Description

• Our client is seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism

Duties and Responsibilities:

Quality Control

• Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement
• Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set-up compliance
• Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement
• Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation

Operational Coordination

• Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support
• Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations
• Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches

Reporting & Administration

• Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies

Team Leadership

• Lead, guide, and support a team of teachers
• Handle scheduling, training, quality assurance, and performance evaluation of team members

Minimum Requirements:

• Bachelor's Degree in any field non negotiable
• Ideally looking for 2-3 years' experience in a leadership or training, coaching, or quality assurance role
• Must reside within a 20 km radius of Umhlanga, KZN
• Must be available immediately