Training Officer (Nationally) at Fidelity Services Group

Purpose of the Position

• The primary function of this role is to present, facilitate, and assess training interventions within the area of responsibility, ensuring compliance with best practices, quality assurance standards, and industry requirements as stipulated in applicable legislation.

Minimum Requirements

• Grade 12 / NQF Level 4
• Valid Driver’s Licence (EB)
• Proficiency in Microsoft Windows and Microsoft Office Packages

Accreditation & Registrations:

• PSIRA Grades E–A Instructor
• Facilitator registration with ETDP SETA
• Assessor registration with ETDP SETA & SASSETA
• Moderator registration with ETDP SETA & SASSETA (advantageous).
• Accreditation to facilitate and assess Skills Programmes 1, 2, and 3 (compulsory).
• General Security Practices (GSO) at NQF Level 3
• Specialist Security Practices Qualification at NQF Level 4 (would be beneficial)

Key Performance Areas (not limited to):

• Present, facilitate, and assess training interventions in line with industry and internal standards, as per the QMS and best practices.
• Coach and mentor learners on learnerships to ensure competence is achieved in line with programme objectives, learning outcomes, and unit standard requirements.
• Ensure compliance with approved curricula, learning programmes, and assessment methods within the area of responsibility.
• Adhere to all relevant legislative and quality assurance guidelines, including but not limited to SASSETA, PSIRA, DoL, QCTO, etc.

Knowledge & Skills:

• Strong communication skills (written and verbal)
• Good administration and record-keeping abilities
• Planning and time management skills
• Strong presentation and facilitation skills
• Assertiveness and conflict-handling ability

Personal Attributes:

• Problem-solving ability
• Ability to build and maintain good relationships
• Independent thinker with initiative
• Team-oriented approach
• High attention to detail and accuracy
• Customer-focused mindset

Core Competencies:

• Self-development
• Effective communication
• Customer focus
• Teamwork

Deadline:31st August,2025