Training Systems and Programme Administrator at Senwes

LMS system management.

• Oversee day-to-day operation of the Senwes LMS platform. 
• Configure and maintain system settings, plugins and role permissions.
• Manage user provisioning, dynamic enrolment rules, and deactivation workflows.
• Perform routine system health checks and coordinate with IT and software provider on maintenance and updates.

 Course and programme configuration.

• Build and manage course shells, learning paths, and programme structures.
• Link learning content to competencies, roles, and departments via automated rules.
• Create certificate templates, badge criteria, and achievement recognition frameworks.
• Manage file repositories, SCORM packages, and multimedia content uploads.

 User experience and support.

• Design user dashboards and page layouts by audience (learners, managers, HR).
• Ensure learners can easily access assigned courses and track their progress.
• Provide first-line technical support and troubleshooting to users.
• Conduct admin training sessions for HR, line managers, and users.

 System reporting and analytics.

• Build and distribute customised reports (e.g., completions, overdue training, login trends).
• Work with the Training Manager to generate insights for compliance and performance reporting.
• Monitor engagement and make data-driven recommendations for improvement.

 Integration and development.

• Coordinate with IT and third-party vendors regarding HR Systems integration for user sync, data feeds between LMS and other platforms and system upgrades and plugin compatibility checks.
• Test and implement new features or workflows for improved automation with relevant sign off from Training Manager.

 Udemy for Business platform management.

• Enrol and manage learners across teams and departments.
• Track engagement, course completions, and issue usage reports to business units.
• Create and manage learning pathways linked to job roles or business priorities.
• Liaise with Udemy support to resolve issues and support internal adoption campaigns.

 QCTO and SETA compliance support.

• Manage documentation for QCTO and SETA-accredited programmes. 
• Upload learners on the SETA Indicium system and maintain record accuracy.
• Track and ensure timely payment of provided tranches aligned to deliverables.
• Liaise with training providers for document submission and follow-up.
• Support the Skills Development Facilitator (SDF) with accurate WSP/ATR data preparation.

 Track and maintain short-course and work-back agreements.

• Manage a register and coordinate uploads to Sage the short course agreements and learner completions.
• Monitor work-back obligations and flag early resignations for recovery.
• On resignation, verify internal bursaries or course funding; calculate repayment amounts and communicate with HR and Legal.
• Ensure contract documentation is filed and accessible for audit or HR review.

Requirements

Experience and qualifications:

• Experience in a training environment, learning system administration or accredited programme support.
• Bachelor’s degree in Human Resources, Business Administration or a related field - 3 years’ experience,
• or Higher Certificate/ Diploma - 5 years’ experience. QCTO, SETA and accredited training administration experience.