Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent.
Our short-term insurance risk management solutions are devel...
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Manage and process all email correspondence with customers. This includes scheduling customer appointments, where necessary, to process payments via a secure payment system.
Manage and process all email correspondence with travel agents on products.
Assist all direct customers and travel agents with advice on the Bryte Travel products and services.
Processing of all confirmations of cover referrals.
Responding to all clients whilst maintaining a high quality of service and performance standard.
Facilitate quotations and sales of travel insurance products.
Facilitate amendments and cancellations to existing travel insurance policies.
Adhere to the Quality Assurance requirements set out by management.
Administer all customer complaints and ensure timely resolution within the required guidelines.
Where possible use email templates provided to ensure consistent compliance with standards.
Perform follow up outbound calls when required.
Ensure optimal level of client satisfaction at all times.
Qualifications & Experience
Matric
Must be FAIS Compliant and have acquired RE5 for Representatives (Regulatory Exam)
Ensure CPD (continuous professional development) points are up to date
Proficient in relevant computer applications (MS Suite e.g., excel, word, outlook etc.)
Required language proficiency – English and Afrikaans preferably
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Experience in a call centre sales and customer services environment
Experience in an inbound sales and service-related role
Ability to capture information accurately and efficiently
Gmail
Yahoomail