Travel Centre Manager at Shoprite Group of Companies

Job Objectives

• Develop, and implement the Travel Centre business plan and align deliverables against the budget, and performance measures.
• Ensure all the Centre processes are properly managed and ensure continuous improvement across the business
• Publicise the centre's services and implement marketing strategies to raise the profile of the services, increase sales, and generate more income
• Control and monitor the centre's budget to make sure targets are met most cost-effectively.
• Gather information on, and work with, airlines, bus companies, accommodation establishments to grow the business
• Ensure that staff are kept informed of changes in airlines and bus companies, policies, destinations and offerings
• Prepare reports for senior management and attend management meetings providing input on the efficient running of the business
• Source products and services to meet consumer demands for customised travel and sustainable services
• Manage key accounts with customers who make use of the service offering
• Ensure that staff and other stakeholders are properly organised and equipped to answer all customer enquiries and needs.
• Drive continuous improvement by partnering and liaising with travel partners, including airlines and bus companies, to manage bookings and schedules, in advance
• Deal with customer inquiries and aim to meet their expectations by implementing alternative and innovative ideas for achieving new business
• Establish a relationship and network with the business leaders in stores thorough understanding of traveling industry and best practice sharing.
• Ensure the travel centre’ compliance with organisational and legislative governance frameworks and standards.

Qualifications

• Degree/ National Diploma / N4 or equivalent in travel & tourism - (essential).
• Degree Business/marketing/financial management or equivalent - (beneficial).
• Accredited with IATA certification - ( beneficial)

Experience

• + 4 years in managerial and travel-related experience - (essential).
• + 3 years in sales and customer-service environment – (essential)
• Solid experience with GDS & BSP - (essential)
• Experience within the FMCG, retail sector, or similar - (preferred).