Travel Insurance Manager at Discovery Limited

Key Purpose

• The Travel Insurance Manager is the primary point of contact for Discovery Travel Insurance’s major accounts,  Independent Brokers, Binders and Supporting Tied Agent (Retail Distribution). The role co‑owns the performance, optimisation, retention and profitability of key partnerships, ensuring delivery of mutually beneficial outcomes. The Travel Insurance Manager will drive coordinated growth strategies and ensures account activities align to Discovery’s operating model, compliance standards and commercial objectives.

Areas of responsibility may include but are not limited to

Leisure Travel: 60% allocation of time

• Manage DTI key accounts/distributors to deliver agreed KPIs including premium growth, profitability, and service performance.
• Influence product roadmaps in collaboration with peers, ensuring partner requirements are delivered within timelines.
• Optimise accounts using growth levers to improve client experience, revenue, conversion, and retention.
• Identify and implement new business, corrective actions and ancillary revenue opportunities with existing accounts/distributors.
• Develop and refine partnership management strategies to ensure long‑term sustainability.
• Driving the renewal process in collaboration with the stakeholders ensuring that the business retained meets the targeted Loss Ratio and other key metrics

Corporate & Individual Travel: 30% allocation of time

• Driving broker and binder relationships to drive incremental premium growth
• Support new business development within underwriting appetite.
• With the business stakeholders (Underwriting and Operations) respond to quote requests and assist with new business onboarding. 
• Ensure accounts are renewed timeously in collaboration with DTI Underwriting.
• Fielding and addressing broker and policyholder questions ensuring that they are adequality resolved
• Conduct training with brokers and policyholders 

General: 10% allocation of time

• Engaging the respective compliance and risk teams to ensure processes and policies are in line with current legislation
• Prepare and coordinate the completion of various data and analytics reports and presentations
• Assist with month end reporting and submissions/bookings
• Keep abreast of market information and industry changes

Knowledge and Skills

• Account management
• Travel insurance, ancillary revenue, partnership models
• Short Term Insurance understanding
• Microsoft 365
• Analytical and attentive to detail
• Resilient, with an ability to work under pressure and adapt to change (important to be able to retain perspective and not take things personally)
• Good team player
• Results and deadline-driven
• Quick learner

Education and Experience

Education:

• Matric (Essential)
• FAIS Compliant
• RE5
• Continuous Professional Development (CPD)
• Microsoft 365 – suite of products
   

 Minimum Experience: 

Technical knowledge and understanding of short-term insurance
4 – 6 years’ experience working within the travel insurance industry