Universal Banker, Designate at Standard Bank Group

JOB DESCRIPTION

We are recruiting for Universal Bankers in Johannesburg to engage customers and take demand via Voice Branch Contact Centre; for any banking matters ranging from product questions to customer account activities (opening accounts, statements, debit order information, etc.).  Form an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (i.e. FAIS and NCA) parameters.

• Engages with customers to understand what matters to the customer, uses data to support the needs analysis process and deliver against those demands.
• Identify demand generation opportunities while conversing with customers and proactively upsell/cross-sell products.
• Drives customer service excellence to add value and contribute to the overall profitability of the branch.
• Participates in specific campaigns and marketing activities as required.
• Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels.
• Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.
• Manages the risks associated with new accounts and mandates by adhering to risk and compliance requirements.
• Collaborates with the team and adopts new methods within the work.

QUALIFICATIONS

• Matric coupled with a completed FAIS qualification (at least NQF Level 5)
• RE 5 - advantageous
• 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
• 1 year experience in sales