UX & Business Process Specialist - Germiston at Afrox

What you will enjoy doing

• As a UX & Business Process Specialist you will be responsible for improving the customer Ecommerce journey, order conversion rate, user experience (UX) for all customers, including brand new customers, existing Afrox customers using online for the first time and returning customers
• You will be expected to utilize a test and learn approach (e.g. A/B testing), quickly interpret test results, delivering actionable insights and recommendations for change and optimization
• Managing, implementing and maintaining records on personalization and segmentation while utilizing data to improve the UX on the ECommerce platforms will be one of your responsibilities
• You will be reviewing and updating ecommerce business processes with the focus on user experience optimization and communicate changes to the business
• Moreover aligning product recommendations with target market to drive growth across Afrox product, service range and drive targeted channel switch activity through customer facing teams and other internal stakeholders will be expected of you

What makes you great

• A University Degree or Diploma (NQF6) in E-Commerce should be achieved by you
• You have already gained at least 3-4 years of experience in a related E-Commerce environment
• Further, you have experience in user experience enhancements and running with user experience programs 
• You have a clear understanding of business processes and how to drive improvements as a result of data obtained from user experience reporting and systems
• You have experience in data analytics and project management 
• Moreover, you have basic knowledge of HTML, JAVA, and CSS