UX Researcher - Digital at Absa South Africa

Job Summary

• We are looking for a UX Researcher to join our product design team and help us understand our users better. You will play a key role in defining and improving our products by conducting user research and providing insights and feedback. You will use a variety of research methods, 
• then present your results and suggestions to the team and stakeholders, and collaborate with designers, developers, and product managers to implement them.

Job Description

Your key job objectives will include:

• Supporting the product design team in developing customer journey strategies that consistently improve the customer experience for Absa CIB and drive a customer centric culture throughout the business
• Researching UX best practices across both competitors and user needs requirements
• Analysing CX and UX data to inform our UX design process
• Collaborating with stakeholders and design team members

Send in your CV if you have the above and below-mentioned experience.

• A Bachelor’s Degree in media, marketing, research or digital marketing
• 3 years or more experience in market research
• User testing research and usability testing (applied)
• Analysed research findings for a better understanding of user insight (applied)
• Good understanding of analytics and the UX design process (applied)
• Good understanding of what motivates a customer, (applied)