Validations Team Leader (Personal Investments) at Coronation Fund Managers

Position: Validations Team Leader (Personal Investments)
Salary range: Negotiable depending on experience
Reporting to: Client Services Manager
Business Unit: Client Service
Management responsibility: Yes

Please note that preference will be given to candidates from designated groups.
 

JOB SPECIFICATION
Core Focus of this Role:
The successful candidate will lead the validations team who are responsible for checking client/adviser instructions, contacting client/advisers for outstanding documentation and then submitting the instructions for processing. These instructions cover all of Coronation’s Personal Investment products:

•  local unit trust, tax-free unit trust, offshore unit trust,
•  endowment, living annuity, retirement annuity & preservation retirement funds.

The role requires a passion for exceptional service delivery, a strong sense of ownership and responsibility for service exceptions and a solid understanding of the client and financial impacts of administration failures.
The team leader carries the responsibility of embedding processes and controls across the client service & validations teams to ensure mitigation of identified risks and the measurement of the effectiveness of those controls.
 

Details of the Role:
Main duties and responsibilities:

 People management:

• Leading a team of 18 staff members, ranging from newly qualified graduates to senior/experienced team members.
• Manage staff resource allocation, rotation and backup.
• Bi-annual performance appraisals and setting of objectives for individual team members’ development.
• Recruit appropriate candidates to fill team member vacancies.
• Deputize for the Client Services Manager and/or Client Services
• Team Leader where necessary.

Client facing/relationship management:

•  Handle escalations of existing client/adviser queries as far as validation process is concerned.
•  Manage the day to day relationship with Coronation’s outsourced administrator (Intembeko) and their resultant outputs.

 Technical knowledge:

•  Ensure Coronation’s products and related processes comply with the relevant legislation: CISCA, Long-term Insurance Act, Pension Fund Act, FAIS, Income Tax Act and FATCA/CRS.

 Process and controls:

• Implementation, maintenance and continual improvement of processes, controls and service level delivery.
• Maintain process documentation and individual/team training where necessary.
• Authorize backdated, high risk, s14 & s37 forms, and/or subjective transactions.
• Investigate suspicious transactions and suggest process improvements to reduce fraud risk.
• Monitor and identify enhancements to transactional forms and on boarding channels.
• Provision of management reporting and statistics.
   

 Other:

•  Ad hoc project involvement with regard to testing and upgrading of internal systems.

Person Specification:
Ideal experience (all of the following will be considered):

• At least 5 years’ experience in Unit Trust, LISP and/or retirement & life product administration experience.
• Managing of workflow and document storage applications.
• Day to day leading a team of between 8 and 20 people.

Ideal qualifications:

• A completed Bachelor’s Degree (strong in Investment Management subjects/knowledge an advantage)

Competencies and ideal personality attributes:

•  Proven leadership skills
•  Keen attention to detail, passionate about exceptional client services
•  Proactive, a sense of urgency and outcomes driven
•  Professional, with excellent communication and stakeholder management skills
•  Must be a self-starter, who thrives in a flat structure within a small team
•  Must have a passion for financial markets and an interest in the broad investments industry.
•  Unquestionable integrity

Systems Knowledge: Essential:

•  MS Office; Excel

 Desirable:

•  Flexcube/Silica or similar unit register system
•  Bizagi or similar workflow and document storage system
•  Salesforce or similar CRM application

Closing Date:    2020/04/13