Value Chain Engineer (Everyday Banking) at Absa

Job Summary

BRIEF OVERVIEW OF THE SPECIFIC BUSINESS UNIT:
This role is within RBB: Everyday Banking in Consumer Card Issuing, reporting into Card Issuing Business Optimisation.

BRIEF OVERVIEW OF THE ROLE:
An exciting role that focuses at optimisation opportunities within the Card business into digital solutions and channels such as Online or App. This specialist role allows a colleague to work independently, with a measure of autonomy, work in a multi- disciplinary team both in business and digital teams. This role will advise business on digital innovation and latest trends in digital platforms to improve efficiencies. In this role, you will have an opportunity to influence both business and the digital teams on new digital change programmes and implementation thereof to address business needs.

Job Description

KEY RESPONSIBILITIES:

The high-level duties of the role:

• Act as a conduit between the card business and the digital teams to deliver the best possible product that meet customer, colleague and business needs

• Proactively investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.

• Participate in various initiatives to support customer experience objectives, assessment of processes with a view to identify opportunities for automation as a stakeholder and act as subject matter expert to support continuous process improvement efforts

• Responsible from conceptualization to the implementation of projects and initiatives in conjunction with the digital teams

• Responsible for development of business cases; and post implementation monitoring, tracking and reporting of financial and non-financial benefits

• Responsible for efficient delivery of change programmes in line with Absa’s change management governance guidelines

• Play a role in supporting the business optimisation area as part of the team

• Responsible for successful digital optimisation channel strategy to support the business

• Responsible for stakeholder engagements in the card and digital value chain

MINIMUM REQUIREMENTS:

• Relevant degree or equivalent NQF level 7 qualification

• B -degree in business ⁄ banking ⁄ accounting

• At least 3-5 years banking ⁄ technology/ financial services environment experience

• Project management training ⁄ qualification relevant technology qualification

• At least 3-5 years’ experience in business systems management or process optimisation

• Knowledge of process engineering methodologies

• Knowledge of artificial intelligence methodologies

• Innovative and commercial thinking

• Ability to navigate in a complex organization and work within a matrix structure

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised