Vendor Manager at HCL Technologies

About the job
Vendor manager should be responsible for building and maintaining relationships with subcontractor that HCL has a commercial relationship with.

• The vendor manager will work to improve the relationship between Customer and Vendor of HCL. Through vendor relationship the customer is sharing some of the responsibility for the commercial relationship. The vendor manager will work to ensure that the vendors have a clear understanding of the customer requirements and expectations. The vendor manager also works with key stakeholders from the business to ensure that the business has a clear understanding of what the vendors are offering. Conducting weekly, Monthly business reviews and meetings with the supplier. Track action plan and follow up for amicable closure. The vendor manager is responsible for the SLA and KPI performance. The vendor manager will ensure timely payment to the vendor

Autonomy

• Works under broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.

Influence

• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.

Complexity

• Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements.

Business Skills

• Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Takes all requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity, innovation and ethical thinking in applying solutions for the benefit of the customer/stakeholder.

Contract Management

• Oversees and measures the fulfillment of contractual obligations. Uses key performance indicators (KPIs) to monitor and challenge performance and identify opportunities for continuous improvement. Develops strategies to address under-performance and compliance failures, including application of contract terms. Identifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences for the business and/or the procurement element of programmes/projects. Negotiates variations and seeks appropriate authorisation. Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes. Develops and implements change management protocols.

Relationship Management

• Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts. Translates communications / stakeholder engagement strategies into specific tasks. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Negotiates with stakeholders at senior levels, ensuring that organisational policy and strategies are adhered to. Provides informed feedback to assess and promote understanding.

Requirements

• Indepth knowledge of Call centre operations and related metrics
• Knowledge of performance evaluation and customer service metrics
• Strong understanding of reporting and staffing forecasting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• Be sensitive to local culture and law of the land
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is preferable 
• If you think this job will be the perfect fit for you, send us your CV by clicking the APPLY button.

Only shortlisted candidates will be contacted.

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