Virtual Assistant Curator at Stellar

Role Summary:
Effective operational client relationship management

• Work closely with key Client contacts and Stellar’s operations team to ensure a strong and cohesive relationship between all parties.
• Interpret client business requirements and communicate to key operational roles within Stellar.
• Manage the Virtual Assistant as per the signed agreement with the client.

Assemble Information

• Ensure Ella and her friends are helpful and informative. Confirm and authenticate recognitions with Subject Matter Experts.
• Get feedback from the VA users.
• Update recognitions when required.

Create and Maintain documentation

• Create and maintain questions and answers.
• Create and maintain DTrees.
• Create and maintain a navigation structure.
• Code NLP to ensure there is no clashes.
• Own and maintain the VA taxonomy.
• Use reporting to ensure the correct answers are given to all relevant questions.
• Conduct content reviews to ensure all content conforms to the style guide.
• Confirm client approval as required.

Evaluate Documentation

• Run Safety Net Analysis, False Positive Analysis and In Conversation Survey Analysis as per the schedule.
• Conduct editor reviews in conjunction with Manager.
• Liaise with clients to ensure recognitions are added as necessary.

Salary: R15,000 Salary per month + profit share