Visa Consulting & Analytics, Telco Manager at Visa

Job Description

Position Summary

The Visa Consulting Manager will deliver consulting support and projects to VISA's key clients across CEMEA. The main objective of the role is to help deepen client relationships and optimize and grow client performance by helping them define and implement strategies focused on the aforementioned. The specific area of specialization required is MNO (Mobile Network Operator) financial services, including but not limited to, payments (opened or closed loop), organizational structures, merchants management, risk practices, operational processes, customer acquisition, usage, retention and value propositions

Principal Responsibilities/Key Results Area

• Using VISA and external data to analyze client needs across the regions markets and identify opportunities for consulting assignments with VISA’s clients.
• In coordination with regional teams (Account Executives, Country Managers, Merchant Services) develop plans for consulting activity via the identification of opportunities that will secure funds either cash or from partnership agreements (should they exist) to support Consulting projects.
• Support the development of project pitches and secure new Consulting assignments with clients, as well as re-engagement opportunities via a consultative sales approach across markets within the MNO sector under the guidance of the local and regional and HUB leads.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery). Work closely with other VISA groups, including Product, Marketing, Merchant Services etc., to ensure a seamless Consulting experience.
• Work on client site and/or virtually to design and project manage the implementation of marketing campaigns, value propositions, products and services when required
• Work with practice area globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
• Build and maintain a repository of leading practices, new trends, business models and case studies to ensure that relevant information is accessible and up to date

Qualifications

Key Competencies

• Bachelor's degree or equivalent. Master’s degree preferred.
• At least 5 years of solid experience in the following areas, MNOs, ideally specializing in financial services, along with customer value propositions for consumers and merchants
• Strong facilitation skills
• Experience should be gained within a multinational MNO or relevant partner and/or top-tier practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
• Deep level of expertise in payments specifically within/for MNOs, consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
• Highly analytical with advanced PowerPoint skills and Excel skills.
• Superior project management skills. Fluent communicator.
• Must have financial acumen and commercial awareness skills.
• Results driven, flexible and both internally and externally customer focused.
• Able to travel frequently and work on client site for extended periods across CEMEA.
• Self-motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
• Ability to work in a multi-cultural environment.
• Fluency in English mandatory