Job Opportunities at Visa

Job Description

Position Summary

The Visa Consulting Manager will deliver consulting support and projects to VISA's key clients across CEMEA. The main objective of the role is to help deepen client relationships and optimize and grow client performance by helping them define and implement strategies focused on the aforementioned. The specific area of specialization required is MNO (Mobile Network Operator) financial services, including but not limited to, payments (opened or closed loop), organizational structures, merchants management, risk practices, operational processes, customer acquisition, usage, retention and value propositions

Principal Responsibilities/Key Results Area

• Using VISA and external data to analyze client needs across the regions markets and identify opportunities for consulting assignments with VISA’s clients.
• In coordination with regional teams (Account Executives, Country Managers, Merchant Services) develop plans for consulting activity via the identification of opportunities that will secure funds either cash or from partnership agreements (should they exist) to support Consulting projects.
• Support the development of project pitches and secure new Consulting assignments with clients, as well as re-engagement opportunities via a consultative sales approach across markets within the MNO sector under the guidance of the local and regional and HUB leads.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery). Work closely with other VISA groups, including Product, Marketing, Merchant Services etc., to ensure a seamless Consulting experience.
• Work on client site and/or virtually to design and project manage the implementation of marketing campaigns, value propositions, products and services when required
• Work with practice area globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
• Build and maintain a repository of leading practices, new trends, business models and case studies to ensure that relevant information is accessible and up to date

Qualifications

Key Competencies

• Bachelor's degree or equivalent. Master’s degree preferred.
• At least 5 years of solid experience in the following areas, MNOs, ideally specializing in financial services, along with customer value propositions for consumers and merchants
• Strong facilitation skills
• Experience should be gained within a multinational MNO or relevant partner and/or top-tier practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
• Deep level of expertise in payments specifically within/for MNOs, consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
• Highly analytical with advanced PowerPoint skills and Excel skills.
• Superior project management skills. Fluent communicator.
• Must have financial acumen and commercial awareness skills.
• Results driven, flexible and both internally and externally customer focused.
• Able to travel frequently and work on client site for extended periods across CEMEA.
• Self-motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
• Ability to work in a multi-cultural environment.
• Fluency in English mandatory

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Job Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

The global Product Organization delivers the holistic product strategy for Visa and accelerates the seamless delivery of our products into markets. We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

Our business in Sub-Saharan Africa includes more than 45 markets of the most exciting economies in Africa, and include our offices in Johannesburg, Nairobi, Lagos, Abidjan, Accra and Kigali. As part of the Product team in SSA, you will assist in designing and implementing the go-to-market strategy for product sales and deployment at Visa. Your role may include aspects of consultative client engagement, product strategy, execution, and analytics to craft solutions to meet customer needs. You will also be working with a team that supports technical conversations and deployment with external partners, including advising on how they can work with Visa to build custom solutions that utilize their strengths to enhance Visa’s solution bundles.

About The Role

This role will be a member of the business development (BD) team in Johannesburg, South Africa. The successful applicant will be responsible for business leadership of a portfolio of Visa clients through relationship management and sales disciplines. Knowledge of payments and financial services combined with a passion for digital innovations, strong communication and influencing skills will ensure revenue and profitability growth for Visa and your portfolio of clients.

Key Responsibilities

• Execute short and long-term strategic plans for clients aligned to Visa’s South African market strategy
• Develop and execute a set of objectives and goals for your portfolio of clients to increase your clients’ payment volume and revenue
• Understand and articulate how Visa’s new payment tools and technologies will drive commercial value to your clients
• Follow global industry and local market trends, bringing insight and value to your portfolio of clients
• Identify, size, pitch for, and close new business opportunities by analyzing clients’ market positioning, product profile and strategy
• Foster client-centric collaboration across Visa’s functional teams to ensure effective delivery of relevant payment solutions
• Work with clients on ways to maximize profitability by offering advice on the development of target markets, product development, analytics and relevant best practice
• Responsible for achieving or exceeding client satisfaction net promoter scores.

Qualifications

• 8+ years business experience with related sales and account management experience
• Minimum of Bachelor’s degree education with focus on IT, Engineering or similar technical field, OR with focus on financial management, strategy, accounting, with Honours degree preferred
• Preference for candidates with experience in retail or transactional banking, especially with card or payments experience.
• However, talented candidates with account leadership experience from consulting or technology sectors will be considered.
• Results oriented individual – gets results that have a clear, positive impact on business performance
• Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with all levels, including executive management
• Excellent sales, account management, project management, presentation, strategic planning and budgeting skills Commercial acumen and astuteness.
• Self-starter with exemplary organizational and issue resolution management skills
• Significant stakeholder management experience with a demonstrated ability to manage and grow cross functional relationships

The Following Will Be Advantageous

• Digital curiosity, staying current and up to date with the latest innovation and digital trends
• Role model Visa’s Leadership Principles – We Lead by Example, We Communicate Openly, We Enable and Inspire, We Excel with Partners, We Act Decisively, We Collaborate
• Actively promote an environment of inclusion and diversity
• Ability to be flexible and operate in high pressure, time bound situations
• Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating

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Job Description

Reporting to Regional lead, CEMEA Data Solutions , you will be an integral part of Visa’s Data Solutions team, helping address client needs with relevant and impactful Data VAS (Value Added Services) products and tools. You will provide critical support to deliver business KPIs focused on revenue and client engagement including driving key GTM programmes, client marketing and communication, business analytics, solution optimization, project management of new product launch initiatives and running internal/external stakeholder engagement/ account management programmes

Key Responsibilities

• Deliver centralised business support for key Data Solutions, which include Visa Analytics Platform (VAP) solution suite and other data insight driven applications clients in allignment with their needs.
• Collaborate across our global and regional product, client facing, marketing and technology teams to anchor innovative programs and content that drive demand and expand Visa’s Data footprints.
• Work closely with internal KSH to capture customer needs, pain points, and experiences to drive product marketing support and communications strategy for Data VAS
• Project management of the implementation of best practices for building long-term strategic relationships with our customers. Identify ways to optimize each step in the customer lifecycle and drive client engagement through integrated solutioning
• Build and enhance KPI dashboards to promote Data product/VAS engagement across the organization, and adjust operational processes to hit these new KPIs
• Support the management of client contracts and billing/revenue tracking from the regional team

You will be expected to apply an eye for quality and detail in accurately conveying the data value proposition across all modes of outbound communication and client engagement, as well as in analysing performance to extract business insights. You will regularly collaborate with product leads in other VAS solution verticals, client facing teams, marketing and client support to execute Go to market initiatives identified as priority. You will be responsible to assist client account teams with bridging client requests that require product expertise. You will also, when required provide assistance to sales and market teams to conduct successful client acquisition, provide account planning to achieve upsell/cross sell., anchor product concept testing through seamless project management and operational support.

Qualifications

Professional

• Post Graduate qualification with a business, marketing, or other relevant degree
• 6-8 years of product operations and sales/marketing support (sales engineering) for products including business intelligence software, data platforms, APIs and other data driven products

Technical

• Strong foundation of business analysis skills to support clients with data driven insights
• Data analysis skills including knowledge of commonly used tools/techniques for analysis and visualization of data
• Experience with designing outbound , targeted client communication to build product awareness and promote usage
• Experience with directly communicating with clients to provide business led training
• Technically competent and able to collaborate with developers to design product specs, and handle implementation and integration questions
• Extremely competent with computer based programs including PowerPoint, Excel, Word, data management/visualisation related applications
• Strong project management and execution skills

Others

• Excellent communication, organization, and project management skills
• Excellent cross-functional collaboration skills, and experience with working on designing client collateral
• Creative and innovative thinking, aptitude for problem solving
• Self-starter with ability to build and manage programs from scratch
• Quick learner with the ability to adapt and move quickly to accomplish goals
• Experience at a SaaS company is preferred, but not required
• Financial industry experience is a strong plus