VOD Coordinator (FTC) at MultiChoice

Purpose of the Position:

To accurately plan & schedule Catch Up, co-ordinate Trailers and the correct version of content consistently, to VOD Operations to publish on time on all the various VOD platforms and bouquets.

Key Performance Objectives

Tasks

Deal Memo Loading

• Create Third Party Deal Memo Licenses in Synergy
• Consolidate all schedules into an inventory list which is distributed to, and used by, cross departmental stakeholders
• Flag content in EPGenius to allow for Third Party VOD License creation
• Update programme metadata information (genre, Media ID, Episode Title) in Synergy for each episode
• Update highlights document with Catch Up availability for use by marketing and content discovery teams

Content Planning

• Plan content per platform per bouquet, 2 months in advance for Scheduling and Sales purposes
• Ensure that all channels (Group and Third Party) submit content avails for content planning
• Conduct due diligence and mitigate operational risks

Catch Up Scheduling

• Accurately schedule all content on selection list, according to monthly deadlines, with the correct dates and times for all platforms and bouquets using the synergy catch-up module
• Schedule all notifications accurately and on time on the Short form VOD scheduling module
• Ensure that the metadata in the VOD tab is correct and in accordance with catch-up requirements
• Quality check schedule to ensure there are no errors
• Send emails to all stakeholders and release, on synergy, a complete schedule, 6 weeks before Transmission (TX)
• Track linear schedule changes and implement any changes that affect catch-up on the catch-up schedule
• Release any schedule updates as and when necessary and email the updated schedule to all stakeholders specifying the changes made on the body of the email

Trailer Scheduling

• Use the trailer workflows, as per SOPs, to ensure trailer availability
• Schedule all trailers within 48hrs of availability
• Liaise with channel marketing regarding content on schedule grid without promo information

Stakeholder Management

• Liaise and work closely as per relevant SOPs with Multichoice Content, M-Net Channels, Media Traffic, Media Processing and BTD VOD Ops to ensure effective communication and harmonious working relations exist
• Ensure efficient and effective daily communication with all stakeholders

Reporting, Controls and Process Implementation

• Scrutinise the 7-day metadata report to ensure metadata is released 7days before TX
• Make use of the 3-day report and resolve any outstanding issues within 2hours of receipt
• On request and on an ad-hoc basis assist in any other relevant Catch-Up related undertakings that will help ensure a 97% content availability on all devices
• Adhere to the new Media Operations workflows as well as effective use of the Synergy Tools to ensure smooth end-to end Catch Up operations
• Ensure ongoing refinement of processes to drive the Project Gold objective

Qualifications Essential

• A National Diploma or degree in Business Management/Broadcast/Media Studies or equivalent NQF Level 5 qualification

Experience

• A minimum of 3-5 years of experience in broadcast or similar position
• Video Entertainment Industry specific knowledge and experience
• Media and content experience

Technical Competencies

• Television Production
• Project Management
• Problem-Solving
• Continuous Improvement
• Planning
• Scheduling
• Stakeholder Management
• Accuracy and detail orientated
• Operational Risk Management

Behavioural Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Analytical and Holistic Thinking
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation