Warehouse Operator, Operations, Contract Logistics at DSV

Tertiary Qualification(s):

• Matric

Computer Literacy: 

• Intermediate - MS Office Suite Package

Job-related Requirements:

• Minimum of 2 years’ experience in a warehousing / logistics environment. Customer / Client relationship management and communication skills

ADDED ADVANTAGES FOR THIS ROLE: 

• Email Etiquette  
• Telephone Etiquette
• Be able to work under pressure and solve problems

MAIN PURPOSE OF THE ROLE: 

• To ensure all KPI’s are achieved as per SLA agreement within Admin department.
• To report on the performance of your department to Internal Management.
• Attend to ALL Client requirements promptly, efficiently, and proactive. 

DUTIES & RESPONSIBILITIES:

• Assist dealers with queries, this includes but is not limited to pictures, ETA's, POD's, stock availability, self-collections and invoice and credit note requests, etc.
• Call dealers on a daily basis in order to identify any outstanding queries, this in turn will assist in building a relationship with the dealers, which is essential to any call center agent
• As soon as receiving admin notifies IE via email and/or verbally of an incoming shipment to be slotted, all information sent must be checked if correct.
• If correct, Admin checks the invoice number on client system to see if it is available in order to extract detail such as: Part number and quantity.
• Weekly checks and compiling of cage reports and stats needs to be sent through to the relevant supervisors and managers.
• Prepare stock take reports.
• Ensure end-of-day data is reported in a timeously manner.