Workplace Technology Engineer II at Capitec Bank

Purpose Statement

• To build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the companies vision and objectives. 

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• A relevant degree in Information Technology

Knowledge and Experience
Minimum: 

An operational understanding of: 

• End user and distributed IT systems and infrastructure 
• Desktop design standards and implementation strategy 
• Documenting of IT systems, infrastructure standards and SOP’s 
• Microsoft Windows operating system architecture and application integration 
• Active Directory and Group Policy management systems (Azure AD, EntraID, AGPM) 
• Identity and Access Management (AD Security and Group Management, Multi-Factor Authentication) 
• Security relevant to end user devices (Group policy configuration, EDR, Encryption, Remote Wipe) 
• Managing compliance levels, across the software stack (O/S, MS Office and 3rd Party applications) 
• System Centre Configuration Manager (Advanced use of and Troubleshooting of the system) 
• Knowledge in scripting tools such as VBScript, PowerShell, Python, JavaScript 
• End User hardware and peripherals (DELL, Lenovo) 
• Print Management Solutions (e.g. Y-Soft) 
• Cloud Service Providers (Azure, AWS, Google Cloud) 
• Microsoft 365 Services (Teams, Power Platform, Power BI, O365). 
• Microsoft Intune / MAM (Troubleshooting) 
• Cloud Management Gateways (e.g. Azure, SCCM)  
• Networking (DHCP, DNS, TCP/IP, Routing, Switching) 
• Currently relevant industry cloud solution technologies (e.g. Office 365, Azure) 
• Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms) 
• SharePoint and SharePoint Online 
• Virtual Desktop Technologies (VDI, Citrix, VMWARE) 
• Microsoft Exchange, Exchange Online and SMTP relay type systems 
• SCCM (Architectural design and configuration of the system, creating reports) 
• Software packaging, task sequencing, WIM creation, Driver injection etc. 
• Observability tooling (e.g. Grafana, Instana, Pager Duty) 

Ideal : 

• Microsoft Teams PSTN Telephony Services 
• Google Workspaces 
• Object Oriented Language (C++, C#, Java). 
• SQL and NoSQL knowledge. 
• Restful API web services. 
• DELL Absolute 
• Lenovo LDI 
• DELL DCM and DCU 
• Documenting of IT systems, infrastructure standards, and SOP’s 
• Desktop design standards and implementation strategy 
• Currently relevant industry cloud solution technologies (e.g. Office 365, Azure) 
• Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms) 
• SharePoint and SharePoint Online 
• Virtual Desktop Technologies (VDI, Citrix, VMWARE) 
• SCCM (Architectural design and configuration of the system, creating reports) 
• Software packaging, task sequencing, WIM creation, Driver injection etc. 

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
• Researching skills