Workshop Manager at AFGRI Equipment

Description

To ensure that agricultural equipment is repaired and maintained, administer the process and supervise and assist technicians in their duties, liaise with clients on a daily basis to inform, resolve issues and ensure their satisfaction.

Requirements

REQUIRED MINIMUM EDUCATION/TRAINING

• Grade 12
• Qualified Mechanisation Technician

REQUIRED MINIMUM WORK EXPERIENCE

• 5 years experience as a qualified mechanisation technician of which 3 years must be John Deere experience

KEY PERFORMANCE AREAS

• Supervise all workshop activities including scheduling and controlling work processing
• Identify, investigate and resolve all workshop-related problems
• Maintain a safe work environment and ensure compliance with health and safety regulations
• Ensure protective equipment is used as prescribed
• Build and maintain good customer relationships and ensure that customer queries and complaints are resolved within the prescribed turnaround time
• Handle all warranty claims and ensure credits are received
• Oversee scheduling and control working hours and ensure that the status of job cards is updated
• Ensure control of tools and workshop equipment
• Report on activities as required by management
• Enforce and monitor budget control
• Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations

TECHNICAL KNOWLEDGE/ COMPETENCIES

• Good Customer Services
• Lead the workshop team
• Understanding of agriculture, agricultural technology and farmers
• Valid driver's licence

BEHAVIOURAL COMPETENCIES

• Business and customer orientation
• Analytical
• Safety cautious
• Problem analysis
• Focus on quality
• Accountability
• Ability to work individually as well as in a team
• Good customer service and interpersonal behaviour