Workshop Manager – OEM at Kontak Recruitment

• Seeking an experienced and hands-on Workshop Manager to take full ownership of the workshop operations within a multi-brand dealership representing Nissan, GWM, and Tank.
• This role is responsible for driving operational efficiency, maintaining strict OEM standards, leading a technical team, and ensuring profitability, compliance, and high levels of customer satisfaction.
• Candidates must have strong OEM dealership experience and a proven track record in managing workshop performance within a franchised automotive environment.

Minimum Requirements:

• Qualified Motor Mechanic – non-negotiable
• Experience as a Workshop Manager or Senior Foreman
• 5–8 years’ experience within an automotive dealership workshop environment
• Proven experience managing a team (±10 staff)
• OEM dealership experience – non-negotiable
• Experience working on Evolve and EasiBi systems
• Strong technical diagnostic and repair background
• Valid driver’s licence
• Fluent in English and Afrikaans

Certifications & Compliance:

• ISO / Workshop Compliance training

Duties and Responsibilities:
Workshop Operations Management

• Oversee full operational management of the workshop, ensuring efficiency and productivity.
• Plan and allocate daily workloads and job cards to maximise output and turnaround times.
• Monitor workshop performance, productivity, and quality control standards.

Team Leadership & Development

• Lead, manage, and develop a technical team of approximately 10 staff members.
• Manage staff performance, discipline, training, and ongoing upskilling.
• Drive a high-performance culture within the workshop.

Technical Oversight & Quality Control

• Ensure all work is completed to OEM and dealership standards.
• Handle complex diagnostics and technical escalations.
• Maintain high standards of workmanship and quality assurance.

Compliance & Safety

• Ensure compliance with all safety, OHS, and regulatory standards.
• Maintain workshop adherence to OEM and dealership compliance requirements.

Parts & Interdepartmental Coordination

• Manage parts usage, stock control, and consumables.
• Liaise with Service Advisors, Parts Department, and Dealer Management to ensure seamless operations.

Reporting & Performance Management

• Drive workshop profitability, efficiency, and CSI scores.
• Maintain accurate reporting using Evolve and EasiBi systems.