X3 Waitress (Casual) - Springfield Park, Durban at Hollywoodbets

Job Description

Hollywoodbets have exciting opportunities for X3 Waitress to be based at the Springfield Park branch, Durban. The successful incumbent will be responsible for taking orders and serving food and beverages to punters and customers whilst maintaining high levels of customer service at all times and ensuring clean and tidy service areas.
Advantageous:

• Experience in food and beverage
• Experience with the P.O.S system

Responsibilities:

• Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to customers as you are the face of the company and need to present a professional image.
• Ensure the service areas are neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure that tables are cleaned before seating customers, before serving meals, during meals and after meals. There should be no empty glasses, beverage containers, excess cutlery/crockery on the tables.
• Ensure the greeting, seating, and thanking of guests is done, always acting in a pro-active and positive manner.
• Present menus to punters/customers when you are seating them. Answer questions about menu items, advising on daily specials and make recommendations upon request. Promote the food and beverage offerings.
• Show interest in the customer/punter, pay attention when they speak and maintain eye contact during conversations.
• Communicate in a clear and professional manner and address the customer in a respectful manner.
• Take beverage orders as soon as you have seated the customers/ punters.
• Take food and beverage orders timeously from punters/customers. You will need to ask for beverage orders as soon as a menu is presented and need to request food orders no longer than 5 minutes after seating.
• Write the orders on order slips to ensure the correct order is recorded.
• If required, check customer’s identification to ensure that it meets minimum age requirements for consumption of alcoholic beverages should the customer appear to be under aged.
• After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated and for preparation by kitchen staff.
• Follow up on delays on orders from the Bar or Kitchen, advising customers/punters on delays and regularly communicating with them regarding the status of the order.
• Check Presentation of Food prior to serving to ensure that the dish is in line with the order and requests.
• Serve food or beverages to customers/punters.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Ensure customer/punter complaints are dealt with efficiently. Record all complaints in the compliant logged and communicate all complaints to the supervisor.
• Collect payments from customers either by cash or card. Correctly record the payment. Thank the customer/punter for the tip.
• Disclose all breakages and wastages.
• Any voids to be authorised by the F&B Supervisor.
• Reconciliation of all sales and cash/credit payments to ensure that all monies are accounted for. Shortages will be dealt with accordingly. Accountable for all the sales recorded under your account during the shift.
• Ensure that all personal food and beverage purchases are signed off by the F&B Supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparation for the next shift.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• Excellent Customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability

Please be advised that only candidates who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.