Career Opportunities at Hollywoodbets

Job Description

Hollywoodbets has an exciting opportunity available for X2 Team Leaders to be based at our Kempton Park Branch, in the Gauteng. The purpose of this role is to assist with managing the branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

Advantageous:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

Key responsibilities:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the

    areas.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

Skills:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.

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Job Description

Hollywoodbets has an exciting opportunity available for a Mobile Clerk (Field) to be based in East Rand , Gauteng. This position is responsible for assisting clients with any account and betting queries. Responsible for reaching daily and monthly mobile sales targets and targets related to the increase in mobile customer base, providing frontline assistance to key account holders. reaching daily, weekly and monthly mobile sales targets and targets related to the increase in mobile customer base.

Advantageous:

• 6 Months to 1-year sales

Responsibilities:

• Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase
• Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
• Keep work areas neat and tidy to promote a positive image to
• Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational

Skills and competences:

• Excellent Listening
• Excellent communication skills (verbal and written)
• Must be results
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales

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Job Description

• Hollywoodbets has an exciting opportunity for a Branch Manager to be based in Durban, KwaZulu Natal. The position will be responsible to manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services and compliance.

Minimum Requirements:

• 1-2 years in a management capacity or managerial experience.

Advantageous:

• 2 Years Cash Management experience.
• 2 Years Sales Management experience.
• 1 Year within the Gaming or Betting industry.
• Diploma/ Degree/ NQF 4 Learnership.
• Valid Driver’s License.

Responsibilities:

• Branch Growth
• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Retain existing customers to grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration & EFT policies where applicable.
• Manage branch stock control to ensure that there is enough supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Always create a customer centric culture within the branch and drive the philosophy of “service with a smile”.

Compliance

• Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication are always followed and that that timeous feedback is provided to support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development), identify areas of development and coordinate training interventions, leave management, performance management, labour relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules considering busy periods, events and operational requirements.

Values

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Management responsible for LPMs in the branch.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly, monthly reports.

Skills and competencies:

• Good communication and Interpersonal skills.
• Demonstrates exceptional attention to detail.
• Ability to work well under pressure and with minimum supervision.
• Excellent problem-solving skills.
• Attendance/Punctuality – Ensuring consistent reliability.
• Must be available 24/7 in case of emergencies.

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Job Description

Hollywoodbets has an exciting opportunity available for an Area Manager (Retail) to be based in KZN. The successful candidate will be responsible for ensuring growth of the branches in your allocated area and taking accountability of the management function in order to ensure smooth running and management of the operations within those branches. This includes improving the area’s financial performance in terms of sales, cost control, productivity and efficiency, resource planning, customer service levels, reporting and company policies, legislative and statutory policies. Ensure that all branches comply with legislative requirements and standards of excellence.

Minimum Requirements:

• Valid Driver’s License.
• Management Experience
• Matric  

Advantageous:

• Diploma/Degree

Responsibilities:

• Develop and implement plans to attain forecasted growth/other targets
• Review branch locations and possible relocation options where applicable to ensure maximum returns
• Communicates financial targets to each branch and measure branch performance
• Plan for growth in resources through identifying a pool of candidates that can be drawn from if there is a need
• Budget management. Review the regional costs by scrutinizing each branch’s cost and identifying irregularities and trends
• Conduct regular visits to all the branches in your area
• Ensures branches operate optimally through sound people management. This includes recruitment, on-boarding and training, payroll, clockwatch- time and attendance, and other such procedures as well as implementation of performance management and disciplinary procedures. Ensures that branch team leaders/managers implement the set procedures timeously
• Partners with marketing to ensure branches reach their intended financial targets
• Ensures all new team member have received the necessary training before they start
• Arranges regular meetings with the Branch TL or Manager/s to discuss targets, business challenges and resolutions thereof
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensuring Branches are compliant with legislative requirements
• Reduce and resolve audit queries
• Ensure branch facilities, building and equipment is well maintained. Ensure all branches are neat and tidy, according to the Hollywood standard. Performing branch inspections to ensure compliance with legislation and Hollywood standards
• Daily reporting
• Reporting on areas as and when required/requested
• Ensure pro-active approach in providing timeous feedback to requests

Skills and Competencies:

• Demonstrate good financial management skills.
• Accurately checking processes and tasks, and ability to identify irregularities
• Excellent people management skills.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Demonstrate good customer orientation skills.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful. 

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Job Description

Hollywoodbets has an exciting opportunity for a Digital Designer to be based at Umhlanga, Durban. The position will be responsible to assist the Digital Marketing department with all graphic design requirements such as designing the look and feel of DV360 & Affiliate artwork as well as Digital email content.

The incumbent will work closely with the digital marketing and creative teams to produce on-brand and eye-catching campaigns that align with the company's overall aesthetic. In addition, the Digital Graphic Designer will design animations, website banners and prep artwork for upload.

Minimum requirements:

• 1-2-year experience within a Digital Design Role.
• Knowledge of Desktop & Website Publishing Tools.
• Adobe Suite (Premiere, After Effects, Illustrator, Photoshop).
• Experience in DV360, Google Web Design, and WordPress.
• Layout Skills.

Advantageous:

• Degree/Diploma in Design.

Responsibilities:

 Web / Graphic Design Duties        

• Design, produce, and manage interactive online content, including Google promotional artwork and email templates etc.
• Prepare briefs for each project and present design ideas to team members.
• Ensure consistency in designs and content across all platforms.
• Collaborate with the digital and marketing teams to ensure that all designs align with the brand image, while also meeting usability and website/platform standards.
• DV360 Adverts - conceptualize, design, and produce for platform.
• Troubleshoot platform design issues.
• Continually be abreast of trends and research ideas, images, and concepts.
• Providing advice and guidance on the aesthetic for campaigns, projects, and promotional events.
• Reviewing product positioning and online marketing content to identify room for improvement.
• Ability to clearly present design ideas and concepts for campaigns and projects.
• Create images in line with the marketing strategy and brand strategy, aligned to internal company design preferences for customer accounts.
• Achieve deadlines and working as quick and efficiently as possible.
• Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
• Obtain approval of concept by submitting rough layout for approval to team.
• Anticipate the type of design required based on experience and feedback.
• Determine the message the design should portray and work closely with the marketing function of the customer.
• Work on WordPress and custom-built website adverts.
• Comply with company policy and values.

People

• Effectively managing multiple projects concurrently.
• Timeously implementing changes to projects and tasks as required.

Compliance, Risk, and Quality

• Ensure logical saving of all work, designs, artwork, approvals etc.
• Ensure error free designs with accurate content.
• Ensure that designs are free from racial, gender bias, derogatory, defamatory comments.
• Adhoc functions and print design as needed.

Growth and New Markets/Products

• Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
• Keep abreast with competitor activity, market innovation, market trends, customer trends.
• Ensure measures are put in place and steps are taken to achieve the short term, medium term, and long-term goals.
• Product innovation, new service offerings to customers.
• Source new customers.

Skills and competencies:

• Must be deadline driven.
• Must be creative and artistic.
• Ability to take accountability.
• Must display analytical skills.
• Must be results driven.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful. 

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Job Description

Hollywoodbets has an exciting opportunity available for a Betting Clerk to be based at our Voortrekker Branch, Oudtshoorn, Western Cape. The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.

Advantageous:

• 1-2 years in Gaming Industry.

Responsibilities:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstation is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

Skills and Competencies:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.

Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application unsuccessful.

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Job Description

Hollywoodbets has an exciting opportunity available for a Griller to be based at Umhlanga, Durban. The successful incumbent will be responsible for the preparation and grilling of large quantities of fast food for the F&B Department. Steady supply of fast food against consumer demand and quality standards whilst at the same time maintaining exceptional hygiene and safety standards. Deliver the correct quantity of food, at the right time at a consistent quality.

Advantageous:

• 1-year food and beverage experience
• GAAP system experience
• Stock management

Responsibilities:

• Ensure adherence to Health and Safety regulations and appropriate hygiene practices. This means that the chefs should be appropriately clothed in line with H&S prescriptions. It also means that the kitchen area and food preparation and cooking should take place in a hygienic manner.
• Inspect and constantly ensure that food preparation is clean and well maintained. This includes food cooking equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
• Report any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Estimates amounts of required supplies, such as food and ingredients. Understanding of portion ratio and costings.
• Submit daily requisitions to order stock required for the day, taking into account trends, busy week periods/peak periods. Ensure the stock requisition process is followed for all food items and required for food preparation.
• Check the quantity and quality of received stock, sign for and take accountability of food stock received. Ensure that stock received are of good quality to ensure quality of meals. Able to report on food stock as per requirements as well as account for variances. Ensure that all stock in food manufacturing and preparation is accounted for.
• Cook ingredients timeously according to menu in GAAP. Ensure time managements in cooking to ensure that food is in time for serving.
• Use of relevant kitchen utilities and commercial equipment to ensure speedy production of food.
• Check the quality of cooked food to ensure that Hollywood standards are met.
• Ensure that food variances and wastages are disclosed and accounted for. Ensure that caution is taken in preparation and cooking of meals to minimize wastage.
• Report all kitchen breakages to F&B Branch Manager.
• Monitor employee’s sanitation practices to ensure that standards and regulations are met.
• Dish order portions for all food items as per GAAP standard portioning requirements. Ensure that presentation is per prescribed Hollywood regulations and serve food to waitrons.
• Ensure that staff meal orders are placed under supervision of the F&B Branch Manager. Ensure sign off on the meal after the F&B Branch Manager has checked to verify content and quantity. Ensure VIP received the signed slip when leaving the premises with any personal meals purchased.
• Prepare fast food in accordance with GAAP recipe.
• Ensure adherence to internal policies and procedures.
• Assistance in prepping for events.

Skills and competencies:

• Good communication and interpersonal skills
• Strong attention to detail
• High level of integrity, trustworthiness & reliability

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Job Description

Hollywoodbets has an exciting opportunity available for a Chef Assistant to be based in Bunny Bar Branch, Springfield Park. The successful incumbent will be responsible for basic food preparations, assist Chefs with dishing up of food and preparation, whilst ensuring that the housekeeping is in line with Hollywood standards. Responsible for kitchen stock count and ensuring the kitchen stock is stored and maintained appropriately.
Advantageous:

• 1-year Food and Beverage experience
• Experience with the P.O.S system
• Stock management will be an advantage
• GAAP system will be an advantage

Responsibilities:

• Ensure appropriate dress code is in line with health and safety requirements and in accordance with Hollywood standards.
• Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
• Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers etc.
• Ensure stock rotation and ensure expired food is disposed of and classified as waste.
• Ensure leftover food from the previous day is dished into appropriate containers and appropriately stored for serving.
• Ensure preparation of food in readiness for chefs for all manufactured menu items as per GAAP.
• Dish up orders in accordance with GAAP portion sizes as per waitron orders.
• Ensure that all orders are prepared and dished up timeously to ensure exceptional customer service.
• Ensure presentation of orders are in line with Hollywood standards.
• Report any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Assisting of reporting of all stock items to the Chef on items that are running low.
• Ensure that all wastages and breakages during the shift are disclosed and accounted for.
• Ensure the cleaning of kitchen appliances, work surfaces, floors and walls as and when the need arises.
• Ensure that the kitchen and cooking area is left neat and tidy prior to the next shift.
• Continuously monitor the kitchen area to ensure that the kitchen is clean and tidy.
• Responsible for kitchen stock count.
• Any other ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• Excellent Customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Job Description

Hollywoodbets has an exciting opportunity available for a Mobile Clerk (Field) to be based in Gqeberha, Eastern Cape. This position is responsible for assisting clients with any account and betting queries. Responsible for reaching daily and monthly mobile sales targets and targets related to the increase in mobile customer base, providing frontline assistance to key account holders. reaching daily, weekly and monthly mobile sales targets and targets related to the increase in mobile customer base.

Advantageous:

• 6 Months to 1-year sales experience.

Responsibilities:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services. Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts.  Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

Skills and competences:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application unsuccessful.

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Job Description

Hollywoodbets has exciting opportunities available for X2 Betting Clerks to be based at our Mthatha Branch, Eastern Cape. The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.

Advantageous:

• 1-2 years in Gaming Industry.

Responsibilities:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstation is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

Skills and Competencies:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.

Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application unsuccessful.

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Job Description

Hollywoodbets has an exciting opportunity available for a Branch Administrator to be based at our Alberton Branch, in the Gauteng. The purpose of this role is to assist with managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

Minimum requirements:

• Experience in Microsoft Office – Word and Excel.
• 2-3 years administrative experience.
• Experience with cash management.

Responsibilities:

• Provide Branch administration support by enforcing Team Members to follow the cash management policies and procedures.
• Be aware of securing cash in the Branch.
• Highlight and ensure all Team Members follow administrative policies and procedures.
• Co-ordinate, organise and monitor cash movement with alertness.
• Handle and maintain financial data.
• Ensure accurate management of expenses in line with Branch limits (petty cash).
• Organise and maintain effective filing system.
• Ensure compliance with company policies, standards and regulations.
• All opening floats are to be collected no later than 8:00 am on a daily basis (can be Branch specific).
• Cash up all departments to reconcile the previous days takings.
• Ensure cash count balances and send document to BM/AM & Support.
• Scan tickets on SYX, run tickets report and find all missing tickets manually.
• Ensure all outstanding tickets are recorded and paid out.
• Ensure to be knowledgeable on your Branch limit and bank the difference with G4S/ Fidelity.
• Ensure to advise Surveillance when you require to open and close the safe.
• Banking confirmation sheet to be updated with seal and bag number before dropping in safe.
• Ensure that all the floats issued to the Team Members are accurate.
• Ensure all cash ups are accurately managed to balance in line with all takings.
• Record all shortages and report to the Branch Manager/ Senior Team Leader.
• Racing figures on SYX recon should match the figures on HIS recon.
• Ensure all deposits and withdrawals are accurately captured.
• Check that all credit card slips match with the summary slip.
• All transactions under receipts payments should have supporting documents.
• Ensure that a stock take is done daily/weekly/monthly and record stock shortages/out of lines.
• Cash up all airtime sales and enter on the recon.
• Calculate all pay-outs done by LPM Attendant and subtract from float issued. The balance should be the amount returned in cash. Ensure that the manual payments done match the hand payments received by Kingdom Slots (dependant on supplier at your branch). Copies of the manual payments should be kept in the LPM file. LPM cash up must reconcile with machine summary slip.
• Capture all transactions on the recon. Ensure supporting documents are obtained for safe keeping.
• Balance the safe (physically count cash).
• Complete checklist on the internet.
• Complete all spreadsheets and send to Team Support (cash count, banking schedules).
• Cash up all department turnovers and ensure accuracy of balancing (Racing, LPM, F & B- Z reading, LPM hand pays, LPM Manual pays, LPM cash up, Kingdom slots cash up).
• Ensure turnover report is sent to Branch Manager /Senior Team Leader.
• Cash up procedures must be completed by 2 team members at any time (Admin Clerk & TL).
• Ensure to complete a daily cash hand over.
• Check the recon and follow up on any shortages. Ensure effective and efficient recovery processes/ procedures is followed to manage the out of line.
• Ensure AOD forms are submitted to the Payroll department from a recovery perspective.
• Ensure all audit queries raised are cleared timeously in the region.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with Branch Managers/Senior Team Leaders and Team Members.
• Create a customer centric culture within the region and drive the philosophy of “service with a smile” at all times.
• Compliance and adherence to Company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Ensure timeous submission of daily, weekly, monthly reports.
• Respond to all queries timeously.
• Ensure paperwork is put together and sent to Team Support and copies are kept at the Branch.
• Adhoc tasks.

Skills:

• Good communication and interpersonal skills.
• Excellent telephone and email etiquette.
• Exceptional people skills and time management.
• Great team player who welcomes all challenges.
• Efficient and reliable.
• Ability to work well under pressure.
• Good reporting skills.

Please note that only team members who meet the stipulated minimum requirements will be considered.

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Job Description

Hollywoodbets has an exciting opportunity available for a Racing Manager to be based in the Western Cape Regional Office. The position will be responsible for the racing growth of the Tote and Bookmaking area of the business. Ensure achievement of the Company’s strategic objectives, goals and targets.

Minimum Requirements:

• 5-10 year’s working experience as a Publications/ Racing Manager required.
• 8-10 year’s managerial experience.
• Driver’s license required.

Key Responsibilities:

• Liaison and relationship management with horse racing customers.
• Have regular meeting with the VIP customers within allocated area.
• Travel to various branches to meet with the VIP customers.
• Build and maintain a sound relationship with BSC.
• Manage and ensure customer reward initiatives are implemented.
• Address horse racing customer complaints, queries and compliments.
• Provide horse racing support to allocated branches.
• Monitor and ensure month on month horse racing revenue growth.
• To manage the achievement of horse racing targets in accordance with operational procedures.
• Source new initiatives to attract and retain horse racing customers for the allocated branches.
• Conduct continuous comparisons with competitor in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors.
• Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.
• Provide relevant reports and communication on horse racing matters within the allocated branches.
• Adhoc duties as per operational requirements.

Skills:

• Ability to deliver required business results.
• Demonstrate skills in being proactive in achieving goals.
• Ability to meet customer expectations on service timeously.
• Ability to problem solve in a timely and effective manner.
• High sense of accountability towards work.
• Good business acumen.
• Demonstrate good time management skills.
• Understand the different betting types.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful. 

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Job Description

Hollywoodbets has an exciting opportunity available for a Mobile Clerk (Field) to be based in Thohoyandou, Limpopo. This position is responsible for assisting clients with any account and betting queries. Responsible for reaching daily and monthly mobile sales targets and targets related to the increase in mobile customer base, providing frontline assistance to key account holders. reaching daily, weekly and monthly mobile sales targets and targets related to the increase in mobile customer base.

Advantageous:

• 6 Months to 1-year sales experience.

Responsibilities:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services. Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts.  Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

Skills and competences:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge. Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful

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Job Description

Hollywoodbets has an exciting opportunity available for a Mobile Clerk (Field) to be based in Malamulele, Limpopo. This position is responsible for assisting clients with any account and betting queries. Responsible for reaching daily and monthly mobile sales targets and targets related to the increase in mobile customer base, providing frontline assistance to key account holders. reaching daily, weekly and monthly mobile sales targets and targets related to the increase in mobile customer base.

Advantageous:

• 6 Months to 1-year sales experience.

Responsibilities:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services. Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts.  Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

Skills and competences:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge. Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Responsibilities:

• Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase
• Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
• Keep work areas neat and tidy to promote a positive image to
• Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational

Skills and competences:

• Excellent Listening
• Excellent communication skills (verbal and written)
• Must be results
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales

 Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application unsuccessful.

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Job Description

Hollywood bets has an exciting opportunity available for a Senior Betting Risk Analyst to be based at the Team Support Office in Umhlanga, Durban. This role is responsible for analysis of betting and financial information to optimise risk reporting and risk identification. Advise on the financial risk management pertaining to report commentary, analytics and insights while coordinating team deliverables. Key attributes that we seek in a candidate is an individual proficient with organisation platforms and product types and who is able to solve complex problems. The ideal candidate will have overall inherent traits such as paying attention to detail, applying balanced judgement in decision making.

Minimum Requirements:

• Relevant Diploma/Degree in Accounting/Audit
• 2 years' experience within an Internal Audit Function or Risk Management
• Valid Driver's License

Advantageous:

• Own transport
• Advanced Excel
• SQL experience

Key responsibilities:

Financial Metrics/Operational Duties

• Develop appropriate processes and control systems to ensure mitigation of risk relating to the ibranch operations
• Assist with the development and review the documentation of robust standardized Standard Operating Procedures (SOP) and maintenance thereof
• Report daily on operational progress and findings to Betting and Risk Manager
• Create exception reports and alerts to inform the respective parties of any anomalies identified in the betting system in order to mitigate risks
• Compile Monthly reports to be distributed to management and the Betting and Risk Manager
• Effectively communicate findings to the process owners and support the mitigation of control weaknesses in a collaborative manner
• Evaluate the adequacy and effectiveness of internal controls and agreed management actions
• Timeous and accurate reporting of findings with material value or risk
• Work closely with the development and operational teams to test integrations and new products.
• Design and lead a strong control environment in the business by effectively communicating to relevant stakeholders and address challenges and gaps in a timely manner
• Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques
• Perform consulting activities and ad hoc assignments as they arise
• Able to build effective teams that are committed to organizational goals and initiatives
• Assist betting risk analysts with their daily tasks and step in when required.

People

• Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
• Performance management of team members and disciplinary
• Enforcing ethical, honest, transparent, fair work environment
• Approving and identification of training as and when needed for team members
• Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review
• Adequate recognition of team member efforts and motivation of team members
• Talent retention (through role creation, career path planning)
• Succession planning
• Sustainable morale and team building
• Ethics and fraud workshops
• Recruitment and related interviews
• Induction and comfort or new team members
• Appropriate and fair leave planning
• Monitoring of sick leave
• Approval of leave, bio time, phone usage
• Implementation of HR initiatives
• Monitoring of team member productivity, punctuality, breaks and smoke breaks
• Approving and monitoring of overtime
• Promotion of a healthy work environment

Compliance, risk and quality

• Legal agreements in place with all suppliers (where applicable)
• Creating, maintaining and enforcing company policies and procedures
• 100% compliance with health and safety regulations (where applicable)
• Compliance with relevant laws, regulations and affiliated professional standards
• Regular risk assessments and maintenance of the risk register
• Intense focus on quality with regards to communication, capturing, documentation etc.
• Maintenance of department process write-ups/ system descriptions and quarterly updating
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas
• Ensure the above (final version) and other documents are chronologically saved/backed up
• Summarize the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Group Internal control accountant and Finance executive.
• Report suspicious behavior and fraud findings immediately
• Promote declaration of all gifts
• Promote non acceptance of kickbacks. Instances to be reported immediately
• Promote declaration all conflicts of interest upfront
• Promote a culture of confidentiality within the business with regards to the protection of personal information
• Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions
• Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence)
• Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment
• Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations

Growth and new markets/products

• Key supplier relationship management
• Source new products/innovations/robotics/artificial intelligence/predictive analysis
• Development of existing products/software
• Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals
• Assist with company projects or lead company projects as allocated from time to time

Skills and competencies:

• Strong communication skills.
• Excellent report writing and presentation skills
• High attention to detail
• Must be able to facilitate and train
• Must take accountability
• Must have high customer focus

Please note only applicants who meet the stipulated minimum requirements will be considered.

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Job Description

Hollywoodbets has an exciting opportunity available for a Technical BI Reporting Analyst X2 to be based at the Team Support Office in Umhlanga, Durban. The Technical BI Reporting Analyst is responsible for analyzing the integrity of the data produced by the internally generated betting software and to implement controls, procedures and reconciliations to mitigate any financial losses to the business as a result of system related deficiencies in conjunction which implementing automation software within the Audits division. The role will work closely with the Group Financial Control Manager and Group Financial risk and Control Manager in the business to design, implement and analyses financial results through various reporting platforms.

Minimum Requirements:

• Relevant Diploma/Degree in Accounting/Audit and Computer Sciences
• Basic T-SQL and Report Writing Knowledge using SSRS and SSMS

Advantageous:

• Driver's License
• 1-2 years administrative experience
• 4 years Practical internal Auditing experience
• Pastel Evolution knowledge

Key responsibilities:

Reporting and Implementation

• Generate weekly/monthly betting tax reports supplied to customers and confirm that there are no discrepancies.
• Generate monthly balancing of the account (“BTA”), balancing of the cash (“BTC”) and balances reports (“BR”) supplied to the customer. Investigate variances derived from these reports and update the SQL reporting to eliminate these variances.
• Investigate and resolve monthly variances between the financial reports
• Review client betting accounts to identify discrepancies arising from the betting software deficiencies
• Build transformation layers for integrations into automated reconciliation software applications.
• Liase with third party software providers to implement automated reconciliation solutions.
• Work closely with the Business Intelligence team to create automated exception reporting for the monthly financial reports noted above, which can be supplied to management.
• Prepare trend analyses for the variances identified during the investigation of the above reports and software. Provide this analysis to the business to show the financial impact of these variances on the profit or loss of the business.
• Preparation of daily/weekly/monthly reports.
• Any other ad hoc tasks as requested.
• Generation of PowerBI dashboards for real time monitoring and reporting.
• Write scripts to manipulate data from applications such as SQL database tables and log files.
• Merges BI platforms with enterprise systems and applications.
• Ensure that all technical solutions that are rolled out consider compatibility with other environments and dependencies; have a high usability factor; are reliable to reduce time and perform at maximum efficiency during peak periods of usage; consider security at its highest level (third party attacks; data protection etc)
• Troubleshoots BI tools, systems, and software

Initiative and Innovation

• Implement improved processes that have a positive effect on the team’s performance and company bottom line.
• Technical problems and opportunities are anticipated and dealt with immediately considering any technical dependencies
• Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved
• Shows foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group
• Incorporates the new abilities into the day to day operational activities to improve performance of products and systems
• Ensure techniques, technologies, tools and processes used are in line with industry best practices

Skills and competencies:

• Strong communication skills.
• Excellent report writing and presentation skills
• High attention to detail
• Must be able to facilitate and train
• Must take accountability

Please note only applicants who meet the stipulated minimum requirements will be considered.

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Job Description

Hollywoodbets has an exciting opportunity for a PR and Communications Manager to be based at our Team Support Office, Durban, Umhlanga. The position will be responsible to manage and oversee the PR and Communication function for the business.

Minimum requirements:

• At least 2 years’ experience in a similar management role.
• A valid Driver’s License.

Advantageous:

• A relevant Degree.

Responsibilities:

• To formulate the PR and Communications strategy for the business
• To support the implementation of the business and marketing strategy.
• Helping to create a positive impression of the company to the outside world.
• Creating a strong brand when it comes to internal and external communication.
• Influencer and strategy management.
• Formulate and manage the brand voice.
• Formulate and manage the PR function including PR crisis plan.
• Liaising with, and building relationships, with key media personnel as identified by the PR strategy.
• Creating and implementing a PR strategy.
• Identifying opportunities where the Hollywoodbets brand can be portrayed in a positive light when it comes to sponsorships, events or CSI.
• Tracking and reporting on Hollywoodbets’ reputation within the media and reporting in this regard.
• Generating the words, slogans and audio scripts that accompany advertising visuals. To create persuasive writing to promote the sale of a business product or service. To integrate the copy with graphic images, music, and other visual and sound components.
• Ensuring the brand tone is consist as well as ensuring grammar and spelling is correct (this also applies to business-to-business documents and speeches).
• Managing PR and communications team.
• Responsible for the linguistic content of adverts.
• Work with the marketing manager to find core message and target audience.
• Researching trends within communication, PR as well as the gambling industry.
  Assisting with brainstorming further strategies to grow the brand’s reputation in the public eye.
• Creating and implementation of a PR Strategy and calendar.
• Presenting plans or findings to management.
• Brainstorming visual and copy ideas with other members of the creative team.
• Ability to work across a range of media and formats (print, digital, audio, video).
• Checking that our content complies with regulations and legislation.
• Interpret briefs into slogans, catchphrases and effective content.
• Researching the target audience and our competition.
• Building a media database.
• Building press relationships.
• Liaising with other departments to ensure that all requirements are in order for PR to be generated around a campaign, event/any relevant company news.
• Inviting media and hosting them at events.
• Generating press releases about any company news.
• Creating copy for internal marketing campaigns.
• Creating video scripts and identifying visual story elements.
• Conducting interviews for video/print/online content.
• Creating reports on Hollywoodbets’ reputation in the public eye.
• Managing all PR duties including attending events as well as handling reporting.
• Brief/train employees who will be speaking on behalf of the company regarding expectations and the message they must convey.
• Producing original, clear and credible ideas/messages/scripts.
• Updating and amending campaigns according to feedback.
• Understanding the brand and products sold.
• Conceptualizing and writing high quality work across multiple platforms such as print, outdoor, TV, activations, in-store, social media and online content.
• Generating internal communications including online and print documents.
• Ability to write in varying tones and styles.
• Drafting of speeches, MC scripts and presentations.
• Ensuring deadlines are met and opportunities are not missed.
• Working with the Transformation Department to get media exposure for all CSI projects.
• Overseeing the work done by PR and Communications Assistant/s.

Skills and competencies:

• Display exceptional verbal and written communication skills.
• Demonstrate impressive listening skills.
• Ability to take accountability.
• Demonstrate an exceptional level of customer service.
• Demonstrate the ability to pay attention to details, and to ensure quality outcome is achieved.
• Demonstrate exceptional interpersonal skills.
• Ability to identify, analyse, organize and solve problems.
• The ability to show consistently deliver required business results.  

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful. 

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Job Description

Hollywoodbets has an exciting opportunity available for a Housekeeper to be based at Ermelo Branch, in Mpumalanga. The successful incumbent will be responsible for maintaining cleanliness and hygiene at the Branch and ensuring the building is always in a clean and orderly condition.

 Minimum Requirements:

• Housekeeping experience.

 Responsibilities:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene is always maintained.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area)
• Floors are swept and mopped, scrubbed, and/or vacuumed. The walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed, or sanitized and replaced with refuse bags.
• Toilets are to be cleaned.
• Tables and counters, chairs, TV screens, furniture, lights, machines, and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
• Declares breakages to the Branch Manager.
• The cleaning of branch aircon filters weekly.
• Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored and request replacements as needed.
• Table legs are adjusted to avoid wobbling, tabletops and edges should be reported if refurbishing is required.

 Skills and competencies:

• Good communication and interpersonal skills.
• Strong attention to detail.
• High level of integrity, trustworthiness & reliability.
• Portray strong attention to detail, whilst maintaining efficiency.
• Excellent customer service skills.
• Ability to take initiative whilst maintaining the quality of work.

Please be advised that only applicants who meet the minimum requirements, will be shortlisted.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful

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Job Description

Hollywoodbets has exciting opportunities available for x8 Betting Clerks to be based at our various Branches, Beacon Valley, Maitland, Vasco, Waterkant and Wynberg within the Western Cape Region. The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.

Advantageous:

• 1-2 years in Gaming Industry.

Responsibilities:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.

• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstation is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
• Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

Skills and Competencies

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.

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Job Description

Hollywood bets has an exciting opportunity for a Bartender to be based at the Soweto branch, Gauteng. The successful incumbent will be responsible for preparing drinks, snacks or food for Punters/Customers. It is imperative that exceptional customer service and clean service areas are always maintained.

Advantageous:

• Experience in food and beverage
• Experience with the P.O.S system
• Experience with stock management
• Experience with the GAAP System

Responsibilities:

• Ensure uniforms are adhered to and in accordance with the dress code.
• Ensure that you look presentable to the Customers as you are the face of the company and need to present a professional image.
• Ensure the bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure the service area is cleaned before Customers are seated.
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast-selling items and increase requisition and consider relevant trends, busy periods/events that might increase stock requirements.
• Ensure fridges are always sufficiently stocked and ensure stock rotation.
• Ensure float is correct.
• Greet Customers and thank guests, always acting in a pro-active and positive manner.
• Show interest to the Customer/Punter, pay attention when they speak and maintain eye contact during conversations.
• Present menus to Customers/Punters and answer questions about menu items. Advise on daily specials and make recommendations upon request.
• Communicate in a clear and professional manner and address the Customer in a respectful manner.
• Serve orders i.e. beverages/snacks or food timeously. Check with Customers to ensure they are enjoying their beverages or meals and take action to correct any problems.
• Take beverage/food orders as soon as the Customer/Punter is seated. Ensure beverage order is taken within five minutes after the menu is presented and food/snack orders are placed if requested. If required, check Customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the Customer appear to be under-aged.
• Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising Customers/Punters on delays and regularly communicating the status of the order.
• Ensure Customer/Punter complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to F&B Supervisor.
• Collect payments from Customers either by cash or card and correctly record the payment. Thank the Customer/Punter for the tip. Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for. The Bartender is accountable for all the sales recorded under their account during the shift.
• Print generic stock sheets of actual stock count names and codes. Count stock and sign next to changes with F&B Supervisor. Disclose all breakages and wastage to F&B Supervisor.
• Ensure that all personal food and beverage purchases are signed off by F&B Supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparations for the next shift.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• Excellent Customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability

Please be advised that only candidates who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Job Description

Hollywoodbets have exciting opportunities for X3 Waitress to be based at the Springfield Park branch, Durban. The successful incumbent will be responsible for taking orders and serving food and beverages to punters and customers whilst maintaining high levels of customer service at all times and ensuring clean and tidy service areas.
Advantageous:

• Experience in food and beverage
• Experience with the P.O.S system

Responsibilities:

• Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to customers as you are the face of the company and need to present a professional image.
• Ensure the service areas are neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure that tables are cleaned before seating customers, before serving meals, during meals and after meals. There should be no empty glasses, beverage containers, excess cutlery/crockery on the tables.
• Ensure the greeting, seating, and thanking of guests is done, always acting in a pro-active and positive manner.
• Present menus to punters/customers when you are seating them. Answer questions about menu items, advising on daily specials and make recommendations upon request. Promote the food and beverage offerings.
• Show interest in the customer/punter, pay attention when they speak and maintain eye contact during conversations.
• Communicate in a clear and professional manner and address the customer in a respectful manner.
• Take beverage orders as soon as you have seated the customers/ punters.
• Take food and beverage orders timeously from punters/customers. You will need to ask for beverage orders as soon as a menu is presented and need to request food orders no longer than 5 minutes after seating.
• Write the orders on order slips to ensure the correct order is recorded.
• If required, check customer’s identification to ensure that it meets minimum age requirements for consumption of alcoholic beverages should the customer appear to be under aged.
• After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated and for preparation by kitchen staff.
• Follow up on delays on orders from the Bar or Kitchen, advising customers/punters on delays and regularly communicating with them regarding the status of the order.
• Check Presentation of Food prior to serving to ensure that the dish is in line with the order and requests.
• Serve food or beverages to customers/punters.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Ensure customer/punter complaints are dealt with efficiently. Record all complaints in the compliant logged and communicate all complaints to the supervisor.
• Collect payments from customers either by cash or card. Correctly record the payment. Thank the customer/punter for the tip.
• Disclose all breakages and wastages.
• Any voids to be authorised by the F&B Supervisor.
• Reconciliation of all sales and cash/credit payments to ensure that all monies are accounted for. Shortages will be dealt with accordingly. Accountable for all the sales recorded under your account during the shift.
• Ensure that all personal food and beverage purchases are signed off by the F&B Supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparation for the next shift.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• Excellent Customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability

Please be advised that only candidates who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Job Description

Hollywoodbets has an exciting opportunity available for a Food & Beverage Team Leader to be based in the Springfield Park branch, Durban. The incumbent will partner with Branch Managers to enquire about Customer experience and areas of improvement to ensure that F&B experience attracts, retains and provides the best dining experience possible for Customers. This includes assisting with health and safety management, facility management, kitchen management, stock management, resource management, adherence to departmental and company policies, procedures and reporting.
Advantageous:

• Computer literate (MS Word and MS Excel)
• Understanding of food controls
• Experience in a supervisory role within the Hospitality/Food and Beverage industry
• A relevant qualification in Food and Beverage (Or a related field)
• A valid Driver’s License

Responsibilities:

• Ensuring internal Food and Beverage processes are followed.
• Ensuring that the Food and Beverage department is adequately staffed for the shift.
• Responsible for managing the Food and Beverage staff during the shift.
• Ensuring internal Food and Beverage stock management processes are followed.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house stock.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Managing Food and Beverage resources during the shift.
• Observing and evaluating staff and work procedures to ensure quality standards service.
• Submitting stock requisitions to the stock controller to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
• Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
• Ensuring superior Customer service and Customer experience.
• Ensuring timeous submission of daily, weekly, and monthly Food and Beverage reports.
• Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
• Time management of Waitrons/Bartenders.
• Working closely with the Food and Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains Customers/punters.
• Any other ad hoc duties that might be required.
• Ensure time management system is updated per team member daily.
• Make yourself available to assist at other branches, when required.
• Ensure order numbers for any purchase is requested daily.

Skills and competencies:

• Ability to effectively manage a team to achieve organisational goals
• Good communication and interpersonal skills
• Ensure impressive planning, organizational, leading and controlling skills
• Demonstrates a high level of integrity, punctuality, trustworthiness and reliability
• Ability to take initiative, whilst adhering to company policies and procedures
• Portray strong attention to detail, whilst maintaining efficiency

Please be advised that only candidates who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Job Description

Hollywoodbets have exciting opportunities for X2 Bartender to be based at the Springfield Park branch, Durban. The successful incumbent will be responsible for preparing drinks, snacks or food for Punters/Customers. It is imperative that exceptional customer service and clean service areas are always maintained.
Advantageous:

• Experience in food and beverage
• Experience with the P.O.S system
• Experience with stock management
• Experience with the GAAP System

Responsibilities:

• Ensure uniforms are adhered to and in accordance with the dress code.
• Ensure that you look presentable to the Customers as you are the face of the company and need to present a professional image.
• Ensure the bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure the service area is cleaned before Customers are seated.
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast-selling items and increase requisition and consider relevant trends, busy periods/events that might increase stock requirements.
• Ensure fridges are always sufficiently stocked and ensure stock rotation.
• Ensure float is correct.
• Greet Customers and thank guests, always acting in a pro-active and positive manner.
• Show interest to the Customer/Punter, pay attention when they speak and maintain eye contact during conversations.
• Present menus to Customers/Punters and answer questions about menu items. Advise on daily specials and make recommendations upon request.
• Communicate in a clear and professional manner and address the Customer in a respectful manner.
• Serve orders i.e. beverages/snacks or food timeously. Check with Customers to ensure they are enjoying their beverages or meals and take action to correct any problems.
• Take beverage/food orders as soon as the Customer/Punter is seated. Ensure beverage order is taken within five minutes after the menu is presented and food/snack orders are placed if requested. If required, check Customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the Customer appear to be under-aged.
• Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising Customers/Punters on delays and regularly communicating the status of the order.
• Ensure Customer/Punter complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to F&B Supervisor.
• Collect payments from Customers either by cash or card and correctly record the payment. Thank the Customer/Punter for the tip. Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for. The Bartender is accountable for all the sales recorded under their account during the shift.
• Print generic stock sheets of actual stock count names and codes. Count stock and sign next to changes with F&B Supervisor. Disclose all breakages and wastage to F&B Supervisor.
• Ensure that all personal food and beverage purchases are signed off by F&B Supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparations for the next shift.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• Excellent Customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability

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Job Description

Hollywood bets have exciting opportunities available for X2 General Assistant to be based at the Springfield Park branch, Durban. The incumbent will be responsible for basic food preparation, assisting chefs with dishing up of food and presentation, whilst ensuring that the housekeeping is in line with Hollywood standards. Responsible for kitchen stock count and ensuring the kitchen stock is stored and maintained appropriately.
Advantageous:

• Food and Beverage experience

Key responsibilities:

• Ensure appropriate dress code is in line with health and safety requirements and in accordance with Hollywood standards.
• Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
• Inspect kitchen stock - all food, spices, etc. Recommendations to defrost freezers as and when required.
• Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers etc.
• Ensure stock rotation and ensure expired food is disposed of and classified as waste.
• Leftover food from the previous day is dished into appropriate containers and appropriately stored for serving.
• Ensures preparation of food in readiness for chefs for all manufactured menu items as per GAAP.
• Ensures that all orders are prepared and dished up timeously to ensure exceptional customer service.
• Ensures presentation of orders is in line with Hollywood standards.
• Reports any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Assisting in reporting of all stock items to the Chef on items that are running low.
• Ensures that all wastage and breakages during the shift are disclosed and accounted for.
• Ensures the cleaning of kitchen appliances, work surfaces, floors, walls, fat traps, fridge and freezers regularly.
• Ensures that the kitchen and cooking area is left neat and tidy prior to the next shift.
• Continuously monitor the kitchen area to ensure that the kitchen is clean and tidy.
• Any other ad hoc duties that might be required. Receiving of stock, stock disclosure of breakages/wastage. 

Skills and competencies:

• Good communication and interpersonal skills
• High level of integrity, trustworthiness and reliability
• Good numeracy and stock analysis
• Strong attention to detail
• Excellent time management
• Ability to meet deadlines while maintaining efficiency and professionalism at all times

Please be advised that only candidates who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Job Description

Hollywood Bets has an exciting opportunity available for a Kitchen Assistant to be based at the Springfield Park branch, Durban. The incumbent will take responsibility for basic food preparation, assisting chefs with dishing up of food and presentation, whilst ensuring that the housekeeping is in line with company standards. Responsible for kitchen stock count and ensuring the kitchen stock is stored and maintained appropriately.

Advantageous:

• Food and Beverage experience

Key responsibilities:

• Ensure appropriate dress code together with health and safety requirements are in accordance with company standards.
• Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
• Inspect kitchen stock - all food, spices, etc. Recommendations to defrost freezers as and when required.
• Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers etc.
• Ensure stock rotation and ensure expired food is disposed of and classified as waste.
• Leftover food from the previous day is dished into appropriate containers and appropriately stored for serving.
• Ensures preparation of food in readiness for chefs for all manufactured menu items as per GAAP.
• Dish up orders in accordance with GAAP portion sizes as per waitron orders.
• Ensures that all orders are prepared and dished up timeously to ensure exceptional customer service.
• Ensures presentation of orders is in line with company standards.
• Reports any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Assisting in reporting of all stock items to the Chef on items that are running low.
• Ensures that all wastages and breakages during the shift are disclosed and accounted for.
• Ensures the cleaning of kitchen appliances, work surfaces, floors and walls as and when the need arises.
• Ensures that the kitchen and cooking area is left neat and tidy prior to the next shift.
• Continuously monitor the kitchen area to ensure that the kitchen is clean and tidy.
• Responsible for kitchen stock count.
• Stock Reporting on back of house stock: daily report indicating issued stock, receiving/ordering/GRV of stock, transfer of stock between branches if applicable, stock disclosure of breakages/wastages.
• Management of the store man/stock clerks. Ensure that stock control is always maintained. Manage the portioning of stock into containers.
• Ensure timeous submission of daily, weekly, monthly F&B stock reports.
• Capture stock on GAAP system.
• Complete voids on POS.
• Attend to customer query and complaints.
• Any ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• High level of integrity, trustworthiness and reliability
• Good numeracy and stock analysis
• Ability to take initiative whilst adhering to company policies and procedures
• Strong attention to detail
• Excellent time management
• Ability to meet deadlines while maintaining efficiency and professionalism at all times

Please note that only Candidates who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Job Description

Hollywoodbets has an exciting opportunity for a Food and Beverage Branch Manager to be based in Springfield Park, Durban. The successful incumbent will be responsible for taking accountability for, manage and report on the F&B branch function in order to ensure smooth running and management of operations. This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, customer complaints, financial profitability and cost control, supplier accounts and adherence to departmental processes, reporting and company policies. Partner with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch.

Minimum requirements:

• Valid Drivers License

Advantageous:

• Matric
• Food and Beverage qualification.
• Experience in the food and beverage industry.

Responsibilities:

• Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas.
• Ensure internal F&B processes are followed.
• Ensure the GAAP system is up and running at all times.
• Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area.
• Ensure the cutlery and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
• F&B branch cost and budget management to ensure maximum profitability. Financial management of F&B targets for the branch, cash and stock control.
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
• Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Manage all Food and Beverage staff at the branch. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.

Skills and competencies:

• Extensive knowledge of the GAAP system.
• Strong attention to detail and results driven
• Exceptional multi-tasking, problem solving and people management skills.
• Demonstrate strong accountability
• Demonstrates high level of customer service.

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Job Description

Hollywoodbets has exciting opportunities for Customer Service Supervisors (Inbound) to be based at our Umhlanga office in Durban. This position is responsible for the daily management of the Customer Service Team and ensuring that customer care SOP is always followed through on and maintained. Ensuring Departmental KPI’s are achieved against set prescribed targets.

Minimum Requirements:

• Willingness to do shift and weekend work.
• Customer service experience.
• Contact Centre experience.
• A minimum of 12 months supervisory experience.

Advantageous:

• Relevant Diploma/Degree.

Responsibilities:

• Ensure that resources are trained to effectively deal with betting or result enquiries, account information queries, and lodging complaints and/or other customer care initiatives.
• Ensure compliance with company policy and ensure that all internal control procedures are followed.
• Report on deviations to procedures and corrective actions.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal Team Members/Departments/Branches.
• Ensure the department is optimally staffed at all times (Accurate Rostering of the department).
• Review internal control procedures to ensure that controls are in place to manage staff/staff accountability and to be pro-active in managing and highlighting potential concerns.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of customer queries and look at ways and initiatives to reduce specific customer queries where appropriate, based on the nature of the query.
• Ensure queries are resolved timeously and at point of call where possible (first call resolution).
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls.
• Identify ways in which to increase motivation and team work and to foster a positive work environment.
• Review training needs continuously.
• Conduct performance review with the Team Members.
• Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required.
• Monthly feedback meeting reporting, trend reporting, resource management reporting etc.
• Work closely with other departments, such as Mobile, FICA, Outbound and Quality Assurance in order to understand the dependencies that exist between departments, if any.
• This is a position of trust and high ethical standards are expected within this role.
• Any other ad hoc duties that might be required.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Exceptional Leadership skills.
• Impressive planning, organizational and time management skills.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.
• Good report writing skills. (Verbal and written).

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Job Description

An opportunity exists for Candidates with a disability to apply for a 12 month learnership within Hollywoodbets.

The candidate will be required to participate in either the Business Administration or Generic Management learnership.

Candidates must possess suitable skills relevant to one of the following positions which they will be allocated to for the duration of the learnership (Some of the roles will require shift work):

• Housekeeper
• Betting Clerk
• Administration
• Customer Service
• Contact Centre

Regions:

• Gauteng
• Eastern Cape
• Mpumalanga
• KZN
• Western Cape

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful. 

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Job Description

Hollywoodbets has an exciting opportunity available for a Marketing Promoter to be based at our Mashishing Branch within Mpumalanga. This role is responsible for promoting the Hollywood brand and ensuring that fixtures are up to date.

Minimum requirements:

• Sales experience.

Responsibilities:

• Ensure that fixtures and coupons are visible and updated.
• Reaching daily, weekly, and monthly sales targets and targets related to the increase in customer base.
• Drive daily sales through the effective demonstration and/or explanation of products.
• Drive marketing campaigns to increase sales.
• Promote the Hollywood brand. Set up and arrange displays at the branch to attract the attention of prospective and existing customers.
• Effective branding of branches.
• Keep work areas neat and tidy to promote a positive image to customers.
• Might be required to rove between branches and stores as per operational needs.
• Any other related duties that might be required.

Customer experience:

• Assist customers with betting queries.
• Set up and arrange displays at the branch to attract the attention of prospective and existing customers.

Sales:

• Actively promote and sell products or services. This includes marketing tactics, sales techniques, and a sales control system.

Results Driven:

• Consistently deliver required business results; set and achieve goals, consistently complies with quality standards and meet deadlines; maintain focus on organisational goals.

Communication and listening:

• Use correct voice tone and apply content according to topic appropriateness.
• Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.

Systems:

• Understands the operating systems and software platforms.

Skills and competencies:

• Demonstrates a good understanding of betting procedures.
• Understands the different betting types.
• Manage income and pay-outs by following the company policies, practices, and procedures.
• Showing concern for all aspects of the job.
• Maintain responsibility for tasks and have the ability to identify irregularities.

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application unsuccessful.

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Job Description

Hollywoodbets have exciting opportunities available for 2x Betting Clerks to be based at our Emalahleni Branch, Mpumalanga. The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services, and compliance.

Advantageous:

• 1-2 years in Gaming Industry.

Responsibilities:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results, and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and payouts.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of the day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00 must be paid back into the Hollywood taking on the same day by the team member.
• Ensure all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstation is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, offline).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite, and courteous at all times.
• Proactively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to the company's internal control policies.
• Compliance with the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniforms.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote Hollywood values.
• Live the values and lead as an example to other team members.

Skills and Competencies:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following company policies, practices, and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility for tasks and have the ability to identify irregularities.

Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

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Job Description

Hollywoodbets has an exciting opportunity for a Bartender to be based at Thohoyandou Branch, Limpopo. The successful incumbent will be responsible for preparing drinks, snacks or food for Customers. It is imperative that exceptional customer service and clean service areas are always maintained.

Minimum requirements:

•  A minimum of 1-year food and beverage experience.

Advantageous:

• Experience with the P.O.S system.
• Stock management will be an advantage.
• GAAP System will be an advantage.

Responsibilities:

• Ensure uniforms are adhered to and in accordance with the dress code.
• Ensure that you look presentable to the Customers as you are the face of the company and need to present a professional image.
• Ensure the bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure the service area is cleaned before Customers are seated.
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast-selling items and increase requisition and consider relevant trends, busy periods/events that might increase stock requirements.
• Ensure fridges are always sufficiently stocked and ensure stock rotation.
• Ensure float is correct.
• Greet Customers and thank guests, always acting in a pro-active and positive manner.
• Show interest to the Customer, pay attention when they speak and maintain eye contact during conversations.
• Present menus to Customers and answer questions about menu items. Advise on daily specials and make recommendations upon request.
• Communicate in a clear and professional manner and address the Customer in a respectful manner.
• Serve orders i.e. beverages/snacks or food timeously. Check with Customers to ensure they are enjoying their beverages or meals and take action to correct any problems.
• Take beverage/food orders as soon as the Customer is seated. Ensure beverage order is taken within five minutes after the menu is presented and food/snack orders are placed if requested. If required, check Customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the Customer appear to be under-aged.
• Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising Customers on delays and regularly communicating the status of the order.
• Ensure Customer complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to F&B Supervisor.
• Collect payments from Customers either by cash or card and correctly record the payment. Thank the Customer for the tip. Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for. The Bartender is accountable for all the sales recorded under their account during the shift.
• Print generic stock sheets of actual stock count names and codes. Count stock and sign next to changes with F&B Supervisor. Disclose all breakages and wastage to F&B Supervisor.
• Ensure that all personal food and beverage purchases are signed off by F&B Supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparations for the next shift.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills.
• Excellent Customer service skills.
• Demonstrates a high level of integrity, trustworthiness, and reliability.
• Portray strong attention to detail, whilst maintaining efficiency.
• Must have a strong sense of accountability.

Please be advised that only candidates who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.