At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
ROLE PURPOSE
Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 c
KEY ACTIVITIES
Co-ordinate the implementation of Network Infrastructure projects through the complete project lifecycle as well as the delivery of project deliverables (systems,
KEY ACTIVITIES
Build, manage, and set the direction of the Knowledge Management Framework and knowledge management team members.
Create, capture, organize, and assess kn
KEY ACTIVITIES
Promote the Incident Management process
Ensure the Incident Management process is used correctly
Provide management and other processes with strategic
ROLE PURPOSE
Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over
Overview
A RAN Configuration Analyst is responsible for implementing NMG (Network Management Group) changes that are related to hardware, software and systems within the Radio Access Network. Such
Job Description
The Service Delivery Manager (SDM) is responsible for service delivery management, contract management, and commercialization of Nexio customer contracts and service level agreement
KEY ACTIVITIES
To perform gap analysis and create Business requirement documentation based on the results of the analysis.
Facilitate JAD and information gathering sessions. Create busin
Job Description
The Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC).
ROLE PURPOSE
The Senior Key Account Manager will facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engageme
ROLE REQUIREMENT
Perform an initial review of the Tender documents to establish the scope of work the Tender schedule and clarify any items that are unclear.
Determine the physical format fo
ROLE REQUIREMENT
The logging of all requests via telephone and email accurately into the Remedy System
Manage end to end all calls logged and providing updates to keep customers
In
ROLE REQUIREMENT
Provide first line support on all customer facing challenges and try and resolve on first call.
Gathering information through analytical trouble shooting or problem
ROLE REQUIREMENT
Provide insightful, timely and value-added input so that BU management teams see Decision Support as a key contributor
Develop credibility with segment (Region
SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES
Test new technology
Produce SOP, user guides and other technical documentation
Investigate issues that impact user estate until r
ROLE REQUIREMENT
Subject Matter Expert on Order Fulfilment (Order Capture / Cancellations / Order Assurance / Reporting)
Optimize order fulfilment processes
Simplification and ways of workin
ROLE PURPOSE
The Data and Configuration Analyst is responsible for providing administrative and technical incite for the IT team’s applications and systems. The role also requires the reso
ROLE PURPOSE
Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 20
