Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the... read more last 20 years.
Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM’s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation.
Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker’s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world.
At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities.
Our core values are:
• We each take responsibility
• We live service excellence
• We all pull together
• We each show respect
• We are committed to transformation
• We all make a plan
Key roles and responsibilities:
Coordinate and administer all relevant Critical Services operational activities as requested by the Managers in line with approved policies and procedures.
Book
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Identify opportunities and generate new sales in the corporate sector (B2B).
Compile and understand legal binding B2B contracts.
Focus on solutions in the Vehicle Fleet envir
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Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
Collaborate with clients to und
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Collaborate with subject matter experts (SMEs) to translate learning objectives into impactful e-learning content.
Design structured e-learning programs and learning paths alig
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L&D Strategy and Leadership
Lead the development, and implementation of an L&D strategy that aligns with business objectives, fosters continuous improvement, and integ
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Develop, maintain and upgrade specific installation related training material as and when required.
Develop and introduce installation Theory and Practical, material for traini
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Perform the installations as per the set standard of quality.
Complete all relevant documentation associated with the installation.
Be able to follow a pre-determined install
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Maintain and identify new business opportunities within existing Business key accounts.
Provide a consultative service to key accounts to ultimately retain and grow the account
RESPONSIBILITIES
The incumbent is expected provide excellent service to internal and external customers
Operate and direct all calls on switchboard
Receiving and welcoming visitors and custo
Job description
The Acquisitions agent is responsible for sales and lead conversion targets
Marketing of Tracker to both existing and new customers
Scheduling fitments of Tracking units
Fo
Job description
The Acquisitions agent is responsible for sales and lead conversion targets
Marketing of Tracker to both existing and new customers
Scheduling fitments of Tracking units
Fo
Job description
Provide telephonic service existing clients.
Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
Liaise with i
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Ensure that telephonic requests received within the Customer Experience Product Support are handled efficiently and that company requirements of AB rate & Service Levels are
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Define and drive the implementation of sales initiatives for Tracker Dealer and Fitment Center business to maximize sales growth in both channels.
Positively influence the dist
Key roles and responsibilities:
Creating service centre /technician applications with all relevant documents and general office administration.
Ensuring technician codes and fitment centres ar
Job description
Ensure that telephonic requests received within the department are handled efficiently and that company requirements of AB rate & Service Levels are maintained.
Ensure that
Job description
Build and maintain a comprehensive database of corporate customers to facilitate customer targeting and maintenance and in turn, promote business growth across sectors.
Secure
Job description
Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
Collaborate with clients to und
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