Critical Services Administrator at Tracker Connect (Pty) Ltd

Key roles and responsibilities:

• Coordinate and administer all relevant Critical Services operational activities as requested by the Managers in line with approved policies and procedures.
• Book meetings and venues in line with departmental requirements whilst considering the relevant
• Ensure that all deadlines/targets are met in line with operational objectives.
• Provide accurate record keeping of information and statistics as per stipulated guidelines and SOPs (standard operating procedures).
• Play the role of Departmental buyer by coordinating all required purchase orders in line with policies and procedures.
• Conduct regular checks on the status of invoices and payments; taking corrective action where required.
• Conduct the monthly credit card reconciliation in line with policies and procedures.
• Assist the Managers with the monthly departmental budgets, reconciliation in line with relevant policies and procedures.
• Serve as a statistics validator (using reports/ voice recordings to validate stats).
• Compile the relevant monthly reports and send it for management’s review.
• Provide proactive and innovative solutions to drive customer experience on a continuous.
• Ensure that all reporting deadlines are adhered to at all times.

Minimum requirements

Qualifications, experience, and competencies required: 

• Matric. NQF4
• At least 3 years relevant administrative experience.
• Working knowledge and experience working with relevant administrative processes and tools is advantageous.
• Competence in using computers and various software programs.
• Above-average knowledge of Microsoft Office programs
• Above-average proficiency in Excel