Job Openings at Tracker Connect (Pty) Ltd

Job description

• Collaborate with subject matter experts (SMEs) to translate learning objectives into impactful e-learning content.
• Design structured e-learning programs and learning paths aligned with company goals.
• Create and maintain an online faculty community and/or network maintaining the LMS and Udemy library, facilitating monthly Compliance online campaigns (POPIA, PHISHING etc).
• Monitor and troubleshoot technical issues within the LMS to ensure seamless user experiences.
• Using relevant tools such as Articulate storyline, develop instructional materials with interactive modules, video content, and related assessments to ensure competence.
• Edit videos, record voiceovers, and create animations to ensure high-quality content delivery.
• Design and implement assessments to measure learners’ understanding of course materials.
• Identify Fit for purpose training needs that can be digitised
• Apply relevant instructional design theories and methodologies to create online learning experiences
• Analysing course content and learning outcomes for alignment and reviewing for instructional gaps.
• Evaluate and adapt existing course materials to meet quality and accessibility standards.
• Conduct post training assessment of data and learner feedback to refine and improve course content and ROI.
• Conduct usability testing to evaluate course functionality and content clarity.
• Designing and providing instructional technology training (e.g., seminars, workshops, self-paced, etc.) for staff.
• Identify new tools and technologies, that support the learning strategy of developing and offering digital training to the business. Evaluate strategies for effectiveness and recommend for adoption where required.
• Designing, developing, and/or converting courses, instructional materials, media, and other electronic instructional information consistent with adult learning theory and best practices for delivery in the modalities supported by Online Learning.
• Stay current on online learning, online educational trends, changes, developments, and teaching strategies.
• Support in the development of policies, practices and standards which facilitate the effective use of online learning technologies (this may include development of guidelines, standards, templates, handbooks, etc.).
• Perform other related duties as assigned.

Minimum requirements

• Relevant Diploma / Degree or equivalent qualification in Human Resource Development, ODETD Practices. UX/ UI Design Qualification is Mandatory for this role.
• Minimum 3 years extensive E-learning training experience
• Accredited Assessor, Moderator, Facilitator & Accreditation in Designing Learning Material
• ETDP qualification is required,
• Certification in using digital training tools, instructional design, graphic design,
• Certificate and Work Experience in Predictive Analytics and Data Analytics.

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Job description

• Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
• Collaborate with clients to understand their specific supply chain challenges and tailor solutions to meet their needs.
• Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize OKgo’s solutions effectively.
• Implement project management methodologies as a form of execution to drive success of implemented initiatives.
• Build and maintain strong, long-lasting, influential relationships with key stakeholders at client organizations.
• Serve as a key account manager for clients and ensure that all their needs and expectations are exceeded.
• Act as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner.
• Conduct regular check-ins with clients to review performance, gather feedback, and identify opportunities for improvement.
• Plan and implement relevant initiatives aimed at increasing customer value on a regular basis.
  Work closely enough with current clients to be able to proactively identify new business opportunities.
• Monitor and analyse client usage and performance data to identify trends, areas for improvement, and opportunities to enhance the value of OKgo’s solutions. 
• Collaborate with the product and engineering teams to communicate client needs and feedback, contributing to product enhancements and new feature development.
• Provide clients with best practices and recommendations to optimize their use of OKgo’s solutions and achieve their business objectives.
• Proactively identify and address potential issues that may impact client satisfaction and success.
• Work closely with the support team to resolve client issues promptly and effectively, ensuring minimal disruption to their operations.
• Escalate critical issues to senior management when necessary, providing detailed reports and action plans.  
• Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction, solution adoption, and retention rates.
• Prepare and deliver regular reports to clients, highlighting their performance and demonstrating the value of OKgo’s solutions.
• Use data-driven insights to develop and implement strategies for continuous improvement.
  Ensure that all business analytics and reporting functions are aligned with quality and time standards.
• Compile and present value adding business insights gathered from the reporting to relevant stakeholders.
• Develop and maintain mutually beneficial relationships with internal teams and external stakeholders by ensuring all obligations, commitments and expectations are met.
• Successfully navigate the complexities of dealing with a diverse range of stakeholders from different backgrounds, sectors and locations and being subjected to different regulations.
• Develop and sustain key relationships between Tracker and its partners, acting as a direct link to ensure effective communication, management of expectations, and the achievement of strategic deliverables.
• Provide insight of a strategic nature to senior leadership within areas of expertise.
• Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all divisions in the achievement of their objectives.
• Work closely with Product Management, Engineering, and Customer Success teams to ensure seamless handoffs from pre-sales to post-sales processes.

Minimum requirements

• Tertiary qualification (Bachelor’s Degree) in Engineering. NQF 7 is required.
• Industrial Engineering or related qualification is advantageous.
• 3 Years’ experience in implementing supply chain technology.
• Demonstrated capability of delivering value for business.
• Strong consultative delivery skills with experience engaging with senior management and operational staff.
• Project Management experience
• Willing to from time-to-time work extended hours, and willing to travel locally.
• Driver’s license with own vehicle

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Job description

• Identify opportunities and generate new sales in the corporate sector (B2B).
• Compile and understand legal binding B2B contracts.
• Focus on solutions in the Vehicle Fleet environment.
• Achieve monthly and annual installation targets.
• Maintain, manage and develop an existing customer database.
• Achieve an average of 20% business from first time customers and 80% add on business from an existing customer database.
• Provide excellent service and support to both existing and prospective customers.
• Manage and be accountable for all customer queries and requests.
• Maintain a level of product knowledge in IOT and Telematics, determined by management which is measured through product assessments.
• Presentations to various stakeholder.
• Accomplish expected activity levels determined by management.
• Compile and submit weekly, monthly and adhoc reports.
• All administrative functions required of the role, including preparation and submission of quotations.
• Manage and action leads received from internal and external partners within timeframes determined by management.
• Networking and relationship management across business, dealer, broker and fitment centre channels.

Minimum requirements

• 3 years sales experience in the B2B/IOT/Telematics industry.
• Matric / Grace 12
• Completion of recognized formal sales training courses or relevant experience
• Computer literate: MS-Office suite
• Excellent presentation and negotiation skills
• Excellent communication, organizational and time management skills
• Customer and service orientated
• Proven track record of sales target achievement
• Self-motivated, solution driven and passionate about sales
• Valid Driver’s License and own vehicle

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Key roles and responsibilities:

• Coordinate and administer all relevant Critical Services operational activities as requested by the Managers in line with approved policies and procedures.
• Book meetings and venues in line with departmental requirements whilst considering the relevant
• Ensure that all deadlines/targets are met in line with operational objectives.
• Provide accurate record keeping of information and statistics as per stipulated guidelines and SOPs (standard operating procedures).
• Play the role of Departmental buyer by coordinating all required purchase orders in line with policies and procedures.
• Conduct regular checks on the status of invoices and payments; taking corrective action where required.
• Conduct the monthly credit card reconciliation in line with policies and procedures.
• Assist the Managers with the monthly departmental budgets, reconciliation in line with relevant policies and procedures.
• Serve as a statistics validator (using reports/ voice recordings to validate stats).
• Compile the relevant monthly reports and send it for management’s review.
• Provide proactive and innovative solutions to drive customer experience on a continuous.
• Ensure that all reporting deadlines are adhered to at all times.

Minimum requirements

Qualifications, experience, and competencies required: 

• Matric. NQF4
• At least 3 years relevant administrative experience.
• Working knowledge and experience working with relevant administrative processes and tools is advantageous.
• Competence in using computers and various software programs.
• Above-average knowledge of Microsoft Office programs
• Above-average proficiency in Excel