Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To provide defined fiduciary end-to-end advisory services on all aspects of estate planning, wealth management, formation and administration of domestic and cross-border trusts and companies and dedicated planning for any complex, local and cross-border assets to clients in Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels as per Absa Trust's Advice and Fulfillment strategy.
- Training to Bankers and Financial Advisors in order for them to identify opportunities to deliver the total Client Value Proposition to their clients.
Job Description
Advisery Services:
- Assist in providing identified Advisery services to High Net Worth clients of the Group and Bankers/Financial Advisers on fiduciary matters that fall within the ambit of the Financial Planning Institute (FPI) and the Fiduciary Institute of South Africa (FISA), with specific reference to Estate, Retirement and Insurance Planning.
- Assist in providing support in the usage of Wealth Planning techniques and structuring vehicles.
- Assist in drafting Estate Planning and Business Assurance proposals.
- Consult directly with the Bankers/Financial Adviser who liaises with clients.
- Provide support in the drafting of Wills and Trusts. Alternatively ensure that Wills and Trusts drafted by Absa Trust are according to the client’s needs and instructions given to Absa Trust.
- Provide specialised Advisery services to High Net-Worth Clients of the Group and Bankers\Financial Advisers or other stakeholders on Legal, tax and other complex financial planning matters that fall within the ambit of the FPI and FISA.
- Provide technical training in the specialised area of Wealth Planning techniques/skills to the Bankers.
- Support technical interpretation and usage of Wealth Planning structuring vehicles.
- Estate Planning Proposals, Trust Audit, and or Ownership Structure Proposals.
- To consult directly with clients and related Private Banker/Financial Advisers.
- As part of a national multi-disciplined Centre of Excellence, to assist other Specialists with experience and knowledge, as well as peer-reviewing any written advice to clients.
- To provide Regional Management with high-level knowledge of technical financial planning and estate planning aspects.
- To provide expert inputs as required in strategic projects/initiatives, forming a key part of the wealth planning intellectual capital in Absa Trust.
Stakeholder Management:
- Build strong relationships with both global and local internal and external stakeholders.
- Effectively communicate developments within areas of activity to all relevant stakeholders.
- Ensure impeccable and timeous service levels.
- Liaise with various Business Unit Heads within Absa Group.
- To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters.
- To liaise with Absa Group specialists (i.e., Absa Group Tax, Absa Group Legal, Absa Trust, BPB&T, Wealth Advisery, etc.) to ensure alignment within Absa Group regarding all relevant technical matters.
- To liaise with our international partners in providing their offshore offering to High Net-Worth Clients.
Revenue Generation:
- Manage the commercial profitability of the Legal and Advisery Specialist team to ensure accomplishment of set revenue targets.
New and Revised Wills Target:
- Ensure the quality inflow of new segmented business from distribution channels (Private Bank and Business Bank by monitoring Sales Statistics from the relevant sub-segments.
- Ensure sales targets are met within all targeted distribution channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels), by managing weekly and monthly statistics (i.e., results in conjunction with the management of above segments). Any divergences of the statistics will necessitate action planning with the segments in order to achieve the sales target.
- Send Will Applications directly to the Wills Drafting Office of Absa Trust.
- Review all Will Applications received via other channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) thoroughly i.e. the application form has been completed in full and that instructions to draft the Will is clear and free of any ambiguity before sending the documents to the Wills Drafting Office for drafting.
- Ensure that a proper Estate Plan is executed for the client by utilising different Estate planning tools such as Trust: Inter Vivos. Living. First Dying, Agencies and corporate structures.
Filing of Signed Wills:
- Maximise the safe custody of all signed Wills by training all Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels in terms of importance of having customers / clients Wills in safe keeping, thus ensuring a further stream of income to Absa Trust.
- Check that all signed Wills lodged for Safe Custody meet with the Legal requirements of the Wills Act by checking the correct execution thereof and the content and structure of the document.
- Coach all delivery channels on the Legal requirements on the execution of Wills by attending and advising in formal training covering legal aspects of Wills – this training is facilitated by Absa Learning and development on an ongoing basis. Thus, ensuring the Absa Group is not any risk for incorrectly executed documents.
- Ensure that the signed Will is filed in the Safe Custody office within the agreed turnaround time (i.e., from drafting to filing), by completing a transmission sheet that encloses all the Wills lodged for Safe Keeping to the Wills Control Centre. Check on a monthly basis the receipt from the Wills Control Centre balances to what has been sent to them.
Trusts (Inter Vivos., Living, First Dying, and Agencies):
- Advise and where applicable, create a Trust either Living or Inter Vivos depending on the needs of the client by completing a Trust application form and by obtaining all relevant Financial Intelligence Centre Act and Client Acceptance Screening Application requirements and the submission thereof to Absa Trust: Trust Division for the drafting of the said document.
- Ensure personal sales targets are met after mutual agreement by management on both Inter Vivos and Living Trusts, by training and coaching Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels on the knowledge of the product and the implication to tax saving and family protection. This will necessitate that correct sales' leads are received from Absa Trust in order to meet with personal sales targets.
Customer Service:
- Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given.
- Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved.
- Build and maintain a relationship with various stakeholders (i.e. Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) by continuously engaging and ensuring satisfactory client service and good relations.
- Escalate complaints, where complex matters cannot be resolved, relating to the Fiduciary Industry (Wills, Trust and Estates) to the Area Manager: within 24 hours.
- Drive a professional client services culture in the Absa suites / branches, by managing the turnover time of Wills drafted and the quality thereof (i.e., Wills that are forwarded to the Wills Drafting Office till the receipt thereof is within the Service Level Agreement times and that spelling errors within the document are corrected on the same day.)
Compliance:
- Adhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service.
- Adhere to business processes and controls practice. non-adherence may lead to disciplinary actions.
- Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk.
- Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy and Procedures may lead to disciplinary action.
- Perform all other duties as reasonably assigned articles for colleague and Advisers.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelor's Degree: Law, Bachelor's Degree: Taxation
go to method of application »
Job Summary
- To provide defined fiduciary end-to-end advisory services on all aspects of estate planning, wealth management, formation and administration of domestic and cross-border trusts and companies and dedicated planning for any complex, local and cross-border assets to clients in Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels as per Absa Trust's Advice and Fulfillment strategy.
- Training to Bankers and Financial Advisors in order for them to identify opportunities to deliver the total Client Value Proposition to their clients.
Job Description
Advisery Services:
- Assist in providing identified Advisery services to High Net Worth clients of the Group and Bankers/Financial Advisers on fiduciary matters that fall within the ambit of the Financial Planning Institute (FPI) and the Fiduciary Institute of South Africa (FISA), with specific reference to Estate, Retirement and Insurance Planning.
- Assist in providing support in the usage of Wealth Planning techniques and structuring vehicles.
- Assist in drafting Estate Planning and Business Assurance proposals.
- Consult directly with the Bankers/Financial Adviser who liaises with clients.
- Provide support in the drafting of Wills and Trusts. Alternatively ensure that Wills and Trusts drafted by Absa Trust are according to the client’s needs and instructions given to Absa Trust.
- Provide specialised Advisery services to High Net-Worth Clients of the Group and Bankers\Financial Advisers or other stakeholders on Legal, tax and other complex financial planning matters that fall within the ambit of the FPI and FISA.
- Provide technical training in the specialised area of Wealth Planning techniques/skills to the Bankers.
- Support technical interpretation and usage of Wealth Planning structuring vehicles.
- Estate Planning Proposals, Trust Audit, and or Ownership Structure Proposals.
- To consult directly with clients and related Private Banker/Financial Advisers.
- As part of a national multi-disciplined Centre of Excellence, to assist other Specialists with experience and knowledge, as well as peer-reviewing any written advice to clients.
- To provide Regional Management with high-level knowledge of technical financial planning and estate planning aspects.
- To provide expert inputs as required in strategic projects/initiatives, forming a key part of the wealth planning intellectual capital in Absa Trust.
Stakeholder Management:
- Build strong relationships with both global and local internal and external stakeholders.
- Effectively communicate developments within areas of activity to all relevant stakeholders.
- Ensure impeccable and timeous service levels.
- Liaise with various Business Unit Heads within Absa Group.
- To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters.
- To liaise with Absa Group specialists (i.e., Absa Group Tax, Absa Group Legal, Absa Trust, BPB&T, Wealth Advisery, etc.) to ensure alignment within Absa Group regarding all relevant technical matters.
- To liaise with our international partners in providing their offshore offering to High Net-Worth Clients.
Revenue Generation:
- Manage the commercial profitability of the Legal and Advisery Specialist team to ensure accomplishment of set revenue targets.
New and Revised Wills Target:
- Ensure the quality inflow of new segmented business from distribution channels (Private Bank and Business Bank by monitoring Sales Statistics from the relevant sub-segments.
- Ensure sales targets are met within all targeted distribution channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels), by managing weekly and monthly statistics (i.e., results in conjunction with the management of above segments). Any divergences of the statistics will necessitate action planning with the segments in order to achieve the sales target.
- Send Will Applications directly to the Wills Drafting Office of Absa Trust.
- Review all Will Applications received via other channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) thoroughly i.e. the application form has been completed in full and that instructions to draft the Will is clear and free of any ambiguity before sending the documents to the Wills Drafting Office for drafting.
- Ensure that a proper Estate Plan is executed for the client by utilising different Estate planning tools such as Trust: Inter Vivos. Living. First Dying, Agencies and corporate structures.
Filing of Signed Wills:
- Maximise the safe custody of all signed Wills by training all Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels in terms of importance of having customers / clients Wills in safe keeping, thus ensuring a further stream of income to Absa Trust.
- Check that all signed Wills lodged for Safe Custody meet with the Legal requirements of the Wills Act by checking the correct execution thereof and the content and structure of the document.
- Coach all delivery channels on the Legal requirements on the execution of Wills by attending and advising in formal training covering legal aspects of Wills – this training is facilitated by Absa Learning and development on an ongoing basis. Thus, ensuring the Absa Group is not any risk for incorrectly executed documents.
- Ensure that the signed Will is filed in the Safe Custody office within the agreed turnaround time (i.e., from drafting to filing), by completing a transmission sheet that encloses all the Wills lodged for Safe Keeping to the Wills Control Centre. Check on a monthly basis the receipt from the Wills Control Centre balances to what has been sent to them.
Trusts (Inter Vivos., Living, First Dying, and Agencies):
- Advise and where applicable, create a Trust either Living or Inter Vivos depending on the needs of the client by completing a Trust application form and by obtaining all relevant Financial Intelligence Centre Act and Client Acceptance Screening Application requirements and the submission thereof to Absa Trust: Trust Division for the drafting of the said document.
- Ensure personal sales targets are met after mutual agreement by management on both Inter Vivos and Living Trusts, by training and coaching Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels on the knowledge of the product and the implication to tax saving and family protection. This will necessitate that correct sales' leads are received from Absa Trust in order to meet with personal sales targets.
Customer Service:
- Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given.
- Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved.
- Build and maintain a relationship with various stakeholders (i.e. Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) by continuously engaging and ensuring satisfactory client service and good relations.
- Escalate complaints, where complex matters cannot be resolved, relating to the Fiduciary Industry (Wills, Trust and Estates) to the Area Manager: within 24 hours.
- Drive a professional client services culture in the Absa suites / branches, by managing the turnover time of Wills drafted and the quality thereof (i.e., Wills that are forwarded to the Wills Drafting Office till the receipt thereof is within the Service Level Agreement times and that spelling errors within the document are corrected on the same day.)
Compliance:
- Adhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service.
- Adhere to business processes and controls practice. non-adherence may lead to disciplinary actions.
- Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk.
- Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy and Procedures may lead to disciplinary action.
- Perform all other duties as reasonably assigned articles for colleague and Advisers.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelor's Degree: Law, Bachelor's Degree: Taxation
go to method of application »
Job Summary
- Enhances customer’s experience through the provision of excellent service, efficient and professional handling of support queries and requests with the aim of retaining existing customers.
Job Description
Accountability: Operations Management
- Adhere to standard operating procedures (SOPs) within the area of accountability.
- Answer Inbound calls and respond to written queries timeously
- Identify and prioritize customer experience breakdown points based on customers’ expectations, breakdown severity and business impact, using customer measurement feedback (NPS scores)
- Perform detailed analytics in order to identify root course pain points that are impacting customer experience delivery and take actions necessary to address these.
- Identify and recommend new innovative ways of achieving positive feedback on quality product knowledge experience.
- Participate in cross-functional working groups with the aim of identifying customer experience improvement solutions for identified and impacted business areas.
- Record and report on transactional activities on workflow to provide timely and accurate information.
- Meet the daily operational workload requirements as per the agreed targets
- Manage the implementation of new processes and systems to optimize the customer experience.
- Test the improvements with customers in order to drive digital adoption for self service
- Plan, organize and complete task and activities in alignment with performance objectives.
- Understand, interpret and provide management with customer insights with the aim to improve the customer experience
- Continuously ensure an up-to-date and complete understanding of the customer environment, processes, procedures, technology platforms, products, compliance, and risk.
Accountability: Maintain Client Experience
- Deliver a seamless customer service experience through unique and accurate customer insights in order to retain customers
- Place customer at the centre of the business, services and solutions to deliver an outstanding and seamless customer service.
- Peruse, analyse and actively communicate client centric trends to improve customer experience
- Clarify requirements and delivery outcome expectation to exceed customer expectations.
Accountability: Finance
- Adhere to specified policies, standards and procedures to prevent and avoid loss events.
- Eliminate time and effort spent on distracting activities and other unproductive behavior in order to adhere to schedule and to make productive use of the time allocated to execute tasks.
Accountability: Learning and Growth
- Participate in own personal development, coaching and performance management processes.
- Continuously assess own performance, seek timely and clear feedback and request
- Foster a mindset of continuous growth and learning by acquiring different skills available in the department and excelling in them in order to provide world- class customer service.
- Always exhibit the image of wanting to display Absa values and commitment to the team in reaching our service delivery objectives and enhancing our customer service capability.
Accountability: Compliance
- Understand and mitigate risks and risk events (incidents) relevant to the role to ensure compliance.
- Conduct all activities and duties in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards
- Advantage RE5 completed
Education
- Higher Certificate (Required)
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Job Summary
- To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.
Job Description
- Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements |
- Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer.
- Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
About CIB product design
- With offices in both Johannesburg and Cape Town, CIB Product Design has come a long way in our design maturity. We pride ourselves as one of the only places in South Africa’s UX Corporate space where design not only has a voice but is an essential partner to business and tech when building products.
- As a designer in Absa CIB Product Design, you will have a seat at the decision making table. You will work directly with tech and business to come up with customer focused solutions. With our flexible ways of working, you can work from home or the office in Johannesburg or Cape Town.
Job Description
- In this role you will collaborate with some of the best software development teams on the continent to solve some of the continent’s most challenging financing problems. This opportunity will allow you to competitively position Absa’s user experience through activities that improve the usability, usefulness, and desirability of our Absa Trade Management platform, in line with the overall Pan African vision.
Key Accountabilities
- Work with external and internal clients to fully understand and establish clear creative briefs for projects, guiding our delivery teams in a desirable direction
- Work with other partners to deeply understand the needs and characteristics of target customers
- Rigorously analyse business and customer needs alongside potential design options
- Build and iterate high-quality prototypes, drawing on feedback from user testing
- Clearly explain the design approach, process and timelines to business stakeholders
- Assist in building plans for projects, outlining the key tasks, the people responsible for them and the order in which they will be completed
- Monitor progress against plan, taking action to overcome issues that are faced
- Provide regular updates of progress to senior stakeholders
- Develop scenarios, navigation models and prototypes for demonstration of concepts
- Maintain awareness of ‘best-in-class’ design
- Maintain awareness of relevant social, cultural, economic and technological trends
- Plan, design and execute user testing, including stakeholder interviews, focus groups, contextual enquiry and usability testing
Education and Experience Required
- System mapping and customer journeys
- Some financial services or similar experience
- NQF Level 7 Degree in a design discipline such as product, industrial, service, interaction, digital or visual design or equivalent qualification
- 1-2 years + technical experience
- Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.
- 1-2 years’ experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing.
- 1-2 years’ experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)
Education
- Bachelor`s Degrees and Advanced Diplomas: Information Technology
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
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Job Summary
- Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments | : | : | : | : | :
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- Join Absa as a Cash Specialist in a role where you will take full responsibility of selling physical cash solutions offering to potential customers and drive acquisition of new to bank and new to segment Business Banking and Enterprise customers with a primary focus on acquiring new business as well as switching physical cash management solutions from competitor banks. To build and maintain professional relationships and drive sales via sales campaigns, leads and cold calling and achieve sales and turnover targets. Ensure the execution of the sales capability that delivers excellent customer service and relationship management for our cash customers and internal business partners.
Job Description
Revenue and merchant growth through sales enablement
- Identify sales opportunities and offer solutions appropriate for customers’ physical cash needs, goal and objectives by using the tools which outlines the products customers currently have and the propensity for new product take-up.
- Adopt a commercial approach to appropriate cost to serve versus value generation.
- Achieve the agreed new business turnover, new business and other revenue targets as agreed.
Sales performance and execution
- Agree relevant sales plans, campaigns and targets with team manager as well as other internal sales units that will achieve the business plan objectives and STP.
- Monitor individual sales performance on a daily/weekly/monthly/quarterly and annual basis and provide feedback to direct manager on how to improve performance.
- Create and execute opportunities and prospects for new business by working through potential customer lists and find new innovative ways of selling other than the normal channels.
Relationship Management
- Reposition the Physical Cash Solution regional stakeholder management in order to improve key relationships and change the acquisition methodology with internal business partners.
- Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.
- Manage the relationship with top physical cash customers in the region and ensures that an effective and efficient relationship model is in place to retain cash customers within the allocated portfolio.
Customer Experience Execution
- Execute on the business unit's Customer Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.
- Work closely with the direct manager to drive a focused customer experience agenda that will help the region achieve its' sales and after sales support objectives.
- Ensure smooth and effective migration and on-boarding of new merchant relationships.
- Use the feedback of the internal and external customer experience measurements to drive change and improvement that will benefit the sales strategy of the region.
Risk and Compliance Management
- Maximize sustainable risk by adjusted portfolio contribution.
- Work closely with the Risk and Control Assurance team and line manager to determine appropriate RCA's and adherence to RCA requirements.
- Review risk and controls that exist in the region and own the adherence to control assurance.
- Embed legislation affecting Sales and Sales procedures.
Education and Experience Required
- NQF level 7 qualification (Finance, Sales, Commerce) – preferred
- 3 years' experience within a client facing role (commercial/or financial industry)
- 3 years relationship management experience in a financial services industry
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To develop tactical strategy and delivery plans, integrate practice formulation and to ensure operational implementation and adaption across multiple practices i.t.o. sales and distribution methodology, governance and delivery objectives. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.
Job Description
- Regional Product Specialist – Payment Acceptance
Position Summary:
- The Regional Product Specialist for Payment Acceptance is responsible for supporting regional bankers and driving the growth of merchant acquiring solutions within their assigned region. Reporting to the Regional Manager, the specialist will play a pivotal role in promoting and enabling the bank’s payment acceptance products, ensuring strategic alignment, and driving sales and product adoption. The role requires close collaboration with bankers and segment heads to develop tailored solutions, identify opportunities, and ensure successful execution of sales strategies.
Key Responsibilities:
Sales Enablement & Collaboration:
- Work closely with bankers to enable and support them in driving merchant acquiring sales, particularly for simple sales.
- Act as a key resource for complex sales engagements, providing in-depth product knowledge and expertise.
- Collaborate with regional segment heads and bankers to identify opportunities and execute joint sales strategies.
- Support bankers in achieving sales targets through regular training, coaching, and knowledge-sharing sessions.
Product Advocacy & Innovation:
- Act as a champion for payment acceptance solutions, driving the adoption of new products and services in the market.
- Support the implementation of new product innovations and payment modernization initiatives.
- Provide insights and feedback on market trends, customer needs, and competitive offerings to inform product development and strategy.
Client Engagement & Solutioning:
- Engage with clients to understand their payment needs and develop tailored solutions that align with their business objectives.
- Participate in high-level client conversations and complex sales engagements to drive product adoption and satisfaction.
- Build and maintain strong relationships with key clients and stakeholders within the region.
Campaigns & Reporting:
- Drive regional campaigns and initiatives focused on new customer acquisition, cross-selling, and upselling value-added services (VAS).
- Track and analyze sales activities, performance metrics, and campaign outcomes to provide insights and recommendations.
- Provide regular feedback and reports to the Regional Manager and banking teams on sales performance and opportunities.
Knowledge Transfer & Training:
- Develop and deliver training programs and workshops for bankers to enhance their knowledge of payment acceptance solutions.
- Support bankers with tools, resources, and information to drive independent sales performance.
- Act as a subject matter expert, providing ongoing support and guidance to bankers and regional teams.
Risk & Compliance:
- Ensure all sales activities and solutions comply with regulatory requirements and risk management policies.
- Identify potential risks and work with internal teams to implement mitigation strategies.
Key Competencies:
- Strong sales and product knowledge in merchant acquiring and payments.
- Excellent collaboration and relationship management skills.
- Strategic thinking and ability to execute on regional initiatives.
- Strong communication, presentation, and training skills.
- Analytical and data-driven approach to decision-making.
- Knowledge of market trends, customer needs, and competitive landscape.
Qualifications & Experience:
- Bachelor’s degree in Business, Finance, or related field.
- 5+ years of experience in merchant acquiring, payments, or financial services.
- Experience working with sales teams and driving product adoption.
- Proven track record of achieving sales targets and supporting strategic initiatives.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
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Job Summary
- Lead the design and implementation of the strategic digital enablement roadmap. Focusing on the AI solution roadmap to solve business problems and improve operational efficiencies.
Job Description
- The purpose of the role is to lead the design and implementation of the strategic digital enablement roadmap. Focusing on the AI solution roadmap to solve business problems and improve operational efficiencies. This business product manager works closely with data scientists and engineers to leveraging machine learning, deep learning, natural language processing, other AI techniques. Integrating AI models into existing systems and driving innovation.
ACCOUNTABILITIES
- Accountable to deliver specific end to end features or projects on the Operations roadmap. Will engage with various stakeholders and collaborate with cross-functional teams to understand business needs and design AI solutions.
- Creates and delivers a quality product and optimizes the operational metrics to enable self-service channels. This includes maximizing the outcomes for the project deliverables.
- Accountable to ensure the adherence to standards and best practices in delivering the outcomes. Schedules customer reviews and analyze large datasets to extract insights and key pain points to articulate further improvement opportunities.
- Delivers the commercial outcomes of a specific feature and makes recommendations to improve commercial and operational outcomes. Uses data insights to identify opportunities and make recommendations for investment
- Participates in continuous improvement projects and is a key member assigned to specific outcomes to drive continuous improvement. Stays in touch and continuously learns the emerging trends in digital transformation.
- Participates in innovation solutioning and provides input into problem solving. Contributes by providing alternatives and differing viewpoints. Accountable to continuously monitor, evaluate, and improve AI model performance.
- Works with functional specialist to deliver specific product and project outcomes. Ensures adherence to ethical and responsible use of AI technologies. Takes end to end accountability to deliver specific business metrics for the digital transformation tools under direct control
ESSENTIAL SKILLS REQUIREMENTS
- Results orientation
- Team work
- Customer focus
- Leadership
- Analytical
- Technical (ML, DL, Programming language, NLP, Big Data Technologies etc.)
- Creative innovative thinking
- Ethics & Governance
- Business acumen
- Interpersonal skills and effectiveness
TECHNICAL SKILLS REQUIREMENTS
- Machine Learning: In-depth knowledge of various ML algorithms (e.g., regression, decision trees, neural networks, NLP techniques) and MLOps best practices
- Technical Skills: Proficiency in Python or R, experience with ML frameworks (TensorFlow, PyTorch, Scikit-Learn), and knowledge of big data platforms (Hadoop, Spark).
- Analytical Skills: Ability to conduct exploratory data analysis and communicate findings effectively.
- Data Skills: Strong grasp of data preprocessing, data visualization (e.g., Matplotlib, Seaborn), and SQL for data extraction.
- Quantitative Analysis, Analytical and Systems thinking
- Proactive approach to continuous learning.
- Facilitation skills
- Ability to work collaboratively
- Excellent problem-solving skills, attention to detail
- Planning, organizing and project delivery
- Functional and operational strategy
EDUCATION AND MINUMUM REQUIREMENTS
- Computer Science, Data Science, Statistics, Engineering or a related field or equivalent NQF level 7 qualification
- At least 3-5 years’ experience in a similar role
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Builds and monitors data pipelines from data retrieval, storage, database design, and distribution of information assets through the organisation
Job Description
Key accountabilities
- Assemble large, complex data sets to meet functional / non-functional requirements to best big data practices
- Source data from internal and external data sources, engaging with technical subject matter experts
- Explore, analyse, and profile data from various internal and external data sources, and assist data scientist in preparing data for analytical purposes
- Ensure delivered solutions meet Systems Integration and User Acceptance Testing criteria.
- Productionalise solutions and ensure daily data refresh processes run successfully
Education
- Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
Method of Application
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