Active Jobs at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservations, as well as accommodation bookings.
• Help clients and agents identify the ideal travel itinerary based on their plans and requirements.
• Regularly maintain a good relationship with our clients and agents.
• Provide all relevant and essential information to the clients regarding their travel.
• Sell the appropriate tour package to the right client.
• Negotiate any customizations or modifications requested and accommodate to the best level possible.
• Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
• Creating and managing all travel logistics and file handling, including financial aspects.

Requirements

What You Bring:

• Destination knowledge, including accommodation, transfers and flights.
• Strong verbal and written communication skills.
• Excellent customer service orientation.
• High level of computer literacy.
• The ability to work effectively in a pressurized environment.
• The ability to work well within a team environment and without supervision.
• Attention to detail and strong administrative skills.
• Exceptional telephone etiquette and mannerisms required.

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Primary Responsibilities Include:

• Identify customer needs and provide tailored solutions to ensure satisfaction.
• Utilize knowledge of products and services to offer the best possible recommendations.
• Actively monitor and analyse sales performance against targets.
• Implement strategies to meet or exceed sales goals.
• Stay informed about the diverse range of products offered.
• Keep up to date with industry trends and customer requirements.
• Proactively seek out new sales opportunities.
• Engage with potential customers to expand the customer base.
• Deal with complaints from customers to maintain the store’s reputation.
• Assist in maintaining inventory levels to ensure the store is well-stocked.
• Ensure the store is organized and ready to provide a positive shopping experience at all times.
• Greet customers warmly, assist with their needs, and provide product information to enhance their shopping experience.
• Handle customer transactions accurately and efficiently using the point-of-sale (POS) system, including processing payments, returns, and exchanges.

Requirements

What You Bring:

• Proven experience in retail or other customer-focused environment.
• Knowledge of retail management best practices.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Commercial awareness.
• Experience with Silverware POS or similar is advantageous.
• Banking skills
• Effective time management.