Active Jobs at Diageo

Role Responsibilities

Generic:

• Management of all ‘inbound’ customer activity workflow (Calls, emails, EDI etc)
• Accurate placing of customer orders
• Satisfactory resolution of customer queries
• Outbound service activity:  Sales, promotions/communications, relationship management
• Effective Management of customer Back orders
• Adherence to documents DTP and SOP’s
• Always operate in a fully compliant environment
• Drives Simplicity/innovation/efficiency to deliver against constant Improvement agenda (project management)

Under Collaboration agenda:  PnP, SPAR, SRC, Makro, Ultra

• Drive visibility of Supply Chain performance through daily/weekly/monthly reporting (including global SAMBC reporting – Customer delight team)
• Lead the collaboration roadmap – in order to deliver improvements in Customer Maturity matrix and Advantage Survey OTC elements   (Order processing, Order communication, Customer Service, Returns/refusal management etc)
• Lead the supply chain agenda in internal cross-functional forums (internal Tier meetings, performance reviews) to ensure one voice aligned message to the customer.
• Lead External customer collaboration as per agreed customer timetable, Ongoing performance evaluations and monitoring of key customer metrics, root cause analysis and action plan (External collaboration – performance assessments)
• Connects to the planning and sales performance teams to support growth whilst driving superior service and customer objectives (30/60/90 forward planning)
• Basic knowledge of export

KPI’s:

• CFR and OTIFNE
• SLOB (customer target)
• SIT/OOS at customer level.
• AOT, Touchless orders
• 100% Compliance
• Achieve sales targets, win share.
• Measured in top 5 by our customers.
• Contact hit rate achievement.
• Order hit rate – achievement.

Qualifications and Experience Required

• Post Matric qualification (diploma / 1st degree highly desirable)
• Min 3 years ‘call centre’ experience.
• Good Communicator (English)
• Good commercial acumen.
• High computer literacy (Excel, Power Point, Word, Outlook, SAP, CIC)
• Foundation customer collaboration capability and skill set

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Role Responsibilities: TE

The Order To Cash (OTC) Administrator will be responsible for:

Account Management

• Manage staff accounts, ensuring timely updates and resolution of issues.

• Oversee vendor accounts, including accurate record maintenance and ensuring on time payments.
• Address and resolve queries related to accounts in a timely and professional manner.
• Complete all related administrative tasks related to accounts, including customer reviews and masterdata updates.

Customer Onboarding

• Facilitate the onboarding process for new customers, ensuring all required documentation and information are reviewed and accurately captured.
• Collaborate with relevant teams to set up new customer accounts efficiently and as per policy and processes.

Co-op Payments for Indirect Customers

• Process co-op payments for indirect customers, ensuring compliance with company policies and agreements.

Order Management

• Release blocked orders for staff, ensuring they are processed within agreed timelines.

Payment Allocation and Query Management

• Allocate payments accurately to the correct invoices.
• Investigate and resolve queries related to payments, escalating issues where necessary.

Banking and Unidentified Payments

• Support the banking team daily to supply account numbers for unidentified payments to ensure timely processing of cash.
• Liaising with internal and external stakeholders as required.

Experience / skills required:

• Min 2 years relevant experience in payments processing, data management, customer onboarding, etc.
• Speaks English fluently
• Intermediate financial knowledge
• Strong interpersonal and communication skills
• Good team player and has ability to work independently
• MUST have strong Excel skills required
• SAP knowledge is an advantage
• Pays attention to detail

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Role Responsibilities

Cold & Visibility Plan Implementation:

• Execute and monitor the national cold asset and visibility strategy in line with the approved brand and regional trade guidelines.
• Collaborate with the Brand Team, CPAMs, Sales, and Supply Operations teams to implement cold and visibility plans across various channels and regions.
• Track and report the performance of cold asset deployments and visibility strategies, ensuring adherence to timelines and budget.
• Identify gaps and opportunities for improvement in cold asset visibility and functionality, recommending adjustments to enhance market presence.

Asset Management:

• Oversee the complete lifecycle of cold assets, from acquisition, deployment, maintenance, and refurbishment, to asset write-offs.
• Ensure accurate tracking of fridge and cold assets, maintaining an up-to-date asset database, and conducting regular stock counts and status reports.
• Collaborate with Procurement, Sales, and Finance teams to manage cold asset capital expenditures (CAPEX) and operational expenditures (OPEX).
• Support asset capitalisation, tracking, and management of purchased units, and ensure adherence to all policies for asset procurement, capitalisation, and depreciation.

Project Management:

• Lead cold asset projects, and cold accreditation programs, ensuring that all cold projects are executed on time, within scope, and according to budget.
• Manage annual cold strategy rollouts, coordinating with regional teams to meet project deadlines and quality standards.
• Oversee the coordination and execution of refurbishment and stock movement plans, working with manufacturers and logistics teams to meet national and regional needs.

Financial Management:

• Support the preparation of annual CAPEX and OPEX budgets for cold assets, providing detailed reports and variance analysis.
• Process and manage all internal and external charges related to cold assets, ensuring compliance with procurement policies and financial guidelines.
• Monitor and report on budget adherence for cold projects, identifying cost optimization opportunities and ensuring efficient asset use.

Stakeholder Management & Reporting:

• Manage relationships with external suppliers, including cold asset manufacturers, logistics, and maintenance providers, ensuring that vendors meet contractual obligations and service level agreements.
• Regularly engage with internal stakeholders (Sales, Finance, Procurement, etc.) to align on cold asset management strategies and address any issues that may arise.
• Prepare and present regular reports on cold asset performance, budget status, and project progress to senior management and stakeholders.

Continuous Improvement & Optimization:

• Conduct business analyses to identify areas for improvement in cold asset management and operational efficiency.
• Collaborate with regional teams to optimize fridge placement, stock management, and cold chain processes, ensuring that assets meet the needs of the business and are deployed efficiently across channels and regions.
• Monitor cold asset performance, ensuring that service levels are met and identifying opportunities for cost savings and improved productivity.

Compliance & Documentation:

• Ensure compliance with all relevant standards, guidelines, and regulations related to cold asset management.
• Maintain accurate documentation of cold asset movements, refurbishments, and stock levels for audit purposes.
• Assist in cold asset audits and verification processes to ensure all assets are accounted for and in working condition.

Experience / skills required

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
• Minimum of 5 years of experience in asset management, cold chain management, or a related field.
• Strong knowledge of asset lifecycle management, project management, and financial reporting.
• Proficient in SAP, MS Excel, and other relevant software.
• Excellent communication, negotiation, and stakeholder management skills.

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Key Responsibilities

• Develop truly world class collaborative customer partnerships and strategies
• Management of profit and NSV targets – “owning the numbers”
• Motivate sales teams behind clear, simple and powerful customer strategies.
• Develop and orchestrate end-to-end relationships via a cross functional network within Diageo and the customer base
• Manage multiple commercial, marketing, supply and financial touch points internally and externally
• Contract Management
• Drive the highest standards of execution for all specified channels.
• Data-Driven Insights
• Develop and co-ordinate tailored brand activity by channel and major customer.
• Nielsen interpretation and development of corrective action plans.
• Develop accurate forecasting through demand planning resource
• Monitoring, evaluating and advising on Brand/Customer volume, trends and dynamics.
• Create and develop world class account plans
• Implement and develop appropriate KPI’s

Requirements

Qualifications

• Suitable university degree.
• High cognitive ability

Experience

• 6–10 years’ experience gained across commercial and other functions – cross functional experience an advantage. 
• Minimum 2 - 3 years Key Account Management experience or leading account team
• Cross functional integration and coordination
• Joint Business Planning knowledge and experience at strategic level
• Exposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales)
• Track record of success in highly demanding sales organizations (FMCG) and in alcoholic beverages

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Role Responsibilities

• Troubleshooting, root-cause analysis and support on corrective/preventative action measures. 
• Support achievement of Quality KPI’s (QI, PPM Defects, Cost of Quality, Quality Incident & Isolations) 
• To actively be involved in MMS and CI initiatives. 
• Comply to the expenditure within the Quality budget. 
• Raising and Closing CIRC Cards  
• Ensure that the site is complying to GMP inspections.  
• Capturing, Maintaining & Control of Records and Documentation as per the Quality Management System. 
• Comply with and improve the Quality Management System and Food Safety initiatives within the area of responsibility. (SOPs, FSSC 22000, ISO 9001).  
• Alert Quality Manager & Team Leader of potential quality risks and out-of-line situations. 
• Communication of Quality/Food Safety performance & conformance status in operational meetings. 
• Participate in third party and external compliance audits.  
• An integral part of the Quality Team and a support service provision to the production operation. 
• Conduct Training - Educate production staff on hygiene, aseptic techniques, and contamination control. 

Experience / skills required

• 2-3 years years' experience in a similar position
• BSc Degree in Microbiology