OTC Administrator/Accounts Clerk at Diageo

Role Responsibilities: TE

The Order To Cash (OTC) Administrator will be responsible for:

Account Management

• Manage staff accounts, ensuring timely updates and resolution of issues.

• Oversee vendor accounts, including accurate record maintenance and ensuring on time payments.
• Address and resolve queries related to accounts in a timely and professional manner.
• Complete all related administrative tasks related to accounts, including customer reviews and masterdata updates.

Customer Onboarding

• Facilitate the onboarding process for new customers, ensuring all required documentation and information are reviewed and accurately captured.
• Collaborate with relevant teams to set up new customer accounts efficiently and as per policy and processes.

Co-op Payments for Indirect Customers

• Process co-op payments for indirect customers, ensuring compliance with company policies and agreements.

Order Management

• Release blocked orders for staff, ensuring they are processed within agreed timelines.

Payment Allocation and Query Management

• Allocate payments accurately to the correct invoices.
• Investigate and resolve queries related to payments, escalating issues where necessary.

Banking and Unidentified Payments

• Support the banking team daily to supply account numbers for unidentified payments to ensure timely processing of cash.
• Liaising with internal and external stakeholders as required.

Experience / skills required:

• Min 2 years relevant experience in payments processing, data management, customer onboarding, etc.
• Speaks English fluently
• Intermediate financial knowledge
• Strong interpersonal and communication skills
• Good team player and has ability to work independently
• MUST have strong Excel skills required
• SAP knowledge is an advantage
• Pays attention to detail