Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Requirements
- School Qualification.
- Qualified i.e. Trade test passed for petrol and diesel mechanics.
- 5-8 years Mechanical experience in both petrol and diesel vehicles.
- A good understanding of Workshop consumables and vehicle parts.
- A thorough understanding of workshop environment.
- Fault diagnostic experience – crucial.
- Have Auto Electrical experience.
- Driver’s license and own transport essential.
- Own reliable transport.
- Clear Criminal Record.
Key responsibilities:
- Services and repairs on all company Vehicles
- Standby duties/ after hours with the odd occasional.
- To manage or do services on all Company Vehicles out of guarantee.
- To manage or do all repairs/maintenance on Company Vehicles efficiently and promptly in conjunction with Fleet Manager.
- To advise the Fleet Manager on all difficulties/ problems if repairs / maintenance cannot be done.
- Report all major repairs required to the Fleet Manager for approval.
- To take all Vehicles for a “test drive” after repairs / maintenance have been done.
- To do standby repairs / maintenance after hours and over weekends (designated mechanics only) or as per arrangement.
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Job purpose:
- To Lead, coach and mentor a team of local stores supervisors to ensure the highest levels of service and compliance are maintained within the supply fulfillment function. The position is a working Supervisory role with people responsibility for small team of semi-professionals or entry level professionals. Accountable for large functional areas or responsible for multiple teams. Applies full operational responsibility for planning, finances/budget, end results and setting policies. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate.
Roles and Responsibilities:
- Develop and implement inventory management strategies to optimize inventory levels and reduce holding costs.
- Monitor and track inventory levels across multiple locations to ensure optimal stock levels are maintained.
- Coordinate with suppliers and vendors to ensure timely and accurate delivery of goods.
- Analyze inventory data to identify trends and make recommendations for improvement.
- Implement best practices and policies for inventory control and management.
- Lead and manage a team of inventory and logistics staff.
- Oversee the transportation and distribution of goods to various locations.
- Ensure compliance with regulatory requirements related to inventory management and logistics.
- Develop and maintain relationships with key stakeholders across the organization.
- Work closely with other departments to ensure alignment of inventory and logistics strategies with overall business objectives.
Qualifications:
- Bachelor's degree in supply chain management, logistics, business administration, or a related field.
- At least 5 years of experience in inventory management and logistics, preferably in a national or multi-site setting.
- Proven track record of successfully managing inventory and logistics operations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficient in inventory management software and Microsoft Office Suite.
- Knowledge of regulatory requirements related to inventory management and logistics.
- Strong leadership and management skills.
- Ability to prioritize and multitask in a fast-paced environment.
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Minimum Requirements:
- Minimum Matric Certificate
- Minimum 3 years of billing experience essential
- SAP Billing experience essential
- Computer Literate – excel essential
Skills & Attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent telephone skills
- Solid attention to detail to ensure accuracy of information
Job Function:
- Process invoices daily/weekly/monthly
- Proactive identification of simplification/automation opportunities
- Process credit memos
- To participate in various ad-hoc projects where necessary
- Preparation of Billing reports
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Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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Minimum Requirements
- Minimum of 3 years’ experience in Cleaning / Service Industry – preferably from a solution contract sales industry
- Experience in selling soft services / similar services would be an advantage
- Tertiary qualification (preferred)
- Fully computer literate on MS Office, Advanced word, excel and PowerPoint skills
- Cold calling and telemarketing where necessary
- Experienced in sourcing new business, conducting “Needs Analysis” and preparing custom solution proposals.
- Proven sales track record achieving sales targets
- Excellent communication and presentation skills (written and verbal)
- Good interpersonal skills
- Ability to interact with clients at all levels
- Assertive
- Valid SA driver’s license and own vehicle
Job Specification
- Works with a defined sales quota focusing on initiating relationships with multi-level decision-makers through phone, marketing, e-mail / direct mail campaigns, in-person contacts / cold calling, networking, and presentations
- Achieve monthly sales targets as set out in budget
- Correctly cost new business achieving the maximum margin on new business
- Ensure contracts are correctly signed and filed for new business
- Plan, set budgets and targets
- Prepare quotes and present to clients as soon as possible meeting the client’s expectations
- Prepare proposals which clearly set out the terms and conditions for the proposed contract / tender
- Prospects potential customers within the target profile
- Develop, build and maintain strong relationships with potential customers
- Develop innovative and creative solutions to identify and develop new customers
- Proposes and closes sales that achieve set company target according to company policies and procedures
- Sustains sales activities; appointments, proposals, cold calls, database updates and reporting
- Keeps abreast of changes in technology and ability to increase knowledge of the cleaning industry and services the company offers
- PRO at client functions
- Maintain contact with existing clients and develop new business
- Timeous handling of queries
- Where appropriate provide alternatives to ensure we get the business
- Formally introduce operations staff to new clients before commencement
- Ensure operational staff receives the correct documentation to start contracts or special job
- Provide onsite assistance on start of contract
- Follow-up with operations to ensure that contract is functioning in accordance with specifications
- Plan weekly sales prospects
- Prepare and present weekly / monthly sales reports at month end / weekly sales meetings
- Target projects
- Re-quoting at existing business
- Assist with training of new sales staff
- Survey prospective clients’ premises and compile quotations based on an agreed working rate per square meter as per specifications
- Able to handle a number of different assignments at the same time
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Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ control room experience in the security industry or similar role
- Computer literate (compulsory)
- Excellent verbal and written communication skills
- Able to work under pressure
- Clear disciplinary record
Job Specification:
- Prepare for fleet departures
- Monitoring of the CIT schedules
- Tracking control (taking data from drivers every hour)
- Issuing of OTC Codes to the drivers
- Maintaining contact with all drivers
- Ensure all clients schedules are collected for any given day
- Maintaining all documentation and administration duties
- Constant communication with Branch Management
- CCTV monitoring
- Ensure security and basic access control
- Basic client liaison
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Pay attention to detail
- Customer service and relations
- Must be self-motivated
- Quality assurance
- Willing to work overtime
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Essential Duties & Responsibilities:
- Technical Consultation: Engage with potential clients in partnership with sales to understand their security needs and design solutions that address their requirements.
- Solution Design: Design and propose integrated security solutions, including surveillance systems (CCTV), access control, intrusion detection, perimeter security, and other security technologies. Use of design tools, PowerPoint, Google Earthand various other software products will be required as part of the solution design.
- Product Demonstrations: Conduct product and solution demonstrations, including live and virtual presentations, to showcase the capabilities of our offerings, this includes P.O. C’s.
- Technical Support: Provide pre-sales technical support to the sales team, assisting with the creation of proposals, technical documentation, sign-off and responding to technical queries.
- Site Assessments: Perform site assessments and surveys to determine the most suitable security solutions based on the physical environment, customer requirements, and compliance standards.
- Proposal Development: Collaborate with the sales team to create detailed proposals, including technical specifications, pricing, and timelines for security technology solutions.
- RFP/RFI Response: Assist in preparing responses to Request for Proposals (RFP) and Request for Information (RFI), ensuring all technical aspects are covered.
- Market Research: Stay up to date with the latest trends and advancements in security technology, helping to inform the sales team on product and solution offerings.
- Collaboration: Work closely with sales, project management, and support teams to ensure smooth transition from pre-sales to post-sales implementation.
- Customer Focused: Ability to assess customer needs and design solutions that align with their security objectives.
Preferred Qualifications:
- Minimum of 4 years related experience
- Experience working with vendors and manufacturers of security products like i.e. Hikvision, Axis, Bosch, Gallagher, Milestone and Impro.
- Practical experience in networking, network security and configuration of video management systems.
- Background on Video storage calculations and server designs.
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- In-depth knowledge of security technology systems, including CCTV, access control, intrusion detection, alarm systems, and network security.
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade C (Company Requirement)
- Experience: 4 years of experience in a pre-sales, sales engineering, or technical consulting role in the security industry or a similar field.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving abilities to design effective and efficient security systems.
- Relevant certifications are a plus.
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Minimum Requirements
- Minimum of 3 years’ experience in Cleaning / Service Industry – preferably from a solution contract sales industry
- Experience in selling soft services / similar services would be an advantage
- Tertiary qualification (preferred)
- Fully computer literate on MS Office, Advanced word, excel and PowerPoint skills
- Cold calling and telemarketing where necessary
- Experienced in sourcing new business, conducting “Needs Analysis” and preparing custom solution proposals.
- Proven sales track record achieving sales targets
- Excellent communication and presentation skills (written and verbal)
- Good interpersonal skills
- Ability to interact with clients at all levels
- Assertive
- Valid SA driver’s license and own vehicle
Job Specification
- Works with a defined sales quota focusing on initiating relationships with multi-level decision-makers through phone, marketing, e-mail / direct mail campaigns, in-person contacts / cold calling, networking, and presentations
- Achieve monthly sales targets as set out in budget
- Correctly cost new business achieving the maximum margin on new business
- Ensure contracts are correctly signed and filed for new business
- Plan, set budgets and targets
- Prepare quotes and present to clients as soon as possible meeting the client’s expectations
- Prepare proposals which clearly set out the terms and conditions for the proposed contract / tender
- Prospects potential customers within the target profile
- Develop, build and maintain strong relationships with potential customers
- Develop innovative and creative solutions to identify and develop new customers
- Proposes and closes sales that achieve set company target according to company policies and procedures
- Sustains sales activities; appointments, proposals, cold calls, database updates and reporting
- Keeps abreast of changes in technology and ability to increase knowledge of the cleaning industry and services the company offers
- PRO at client functions
- Maintain contact with existing clients and develop new business
- Timeous handling of queries
- Where appropriate provide alternatives to ensure we get the business
- Formally introduce operations staff to new clients before commencement
- Ensure operational staff receives the correct documentation to start contracts or special job
- Provide onsite assistance on start of contract
- Follow-up with operations to ensure that contract is functioning in accordance with specifications
- Plan weekly sales prospects
- Prepare and present weekly / monthly sales reports at month end / weekly sales meetings
- Target projects
- Re-quoting at existing business
- Assist with training of new sales staff
- Survey prospective clients’ premises and compile quotations based on an agreed working rate per square meter as per specifications
- Able to handle a number of different assignments at the same time
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Minimum Requirements:
- Grade 12
- Grade B PSIRA (SOB) registered and accredited, with traceable references
- Own reliable transport.
- Fire Fighting trained.
- First Aid trained.
- Computer Literacy in MS Office, CCTV, etc
- Strong organizational skills, as well as good interpersonal communication and liaison skills are essential.
- Must be able to work under pressure and for extended hours as and when required (Strong ability to work shifts – 3 dayshift, 3 nightshift, 3 days off).
- Work independently and within a team.
- A minimum of two years’ experience in the security industry Control room
- Fluent in English
- No criminal record
- Must be reliable and trustworthy
Key Performance Areas: (not totally inclusive):
- Managing of the control room personnel in all aspects of the control room
- Updating the incident register on a daily basis as well
- Able to exercise and maintain discipline.
Other personality attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
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Minimum Requirements:
- Minimum Matric Certificate
- Previous experience with CIT / Vehicle tracking is an advantage
- Previous experience in CIT Operations is an advantage
- Proficiency in MS Word and Excel
- Computer Literate
- Strong administration and organization skills
- Strong planning, leadership as well as good interpersonal and communication skills are essential
- Good interpersonal communication and client liaison skills
- Own transport essential
- Attention to detail
- To be analytical and articulate
- Able to perform under pressure
- Able to read and understand tracking reports
- Assertiveness
- Able to work shifts.
Key Performance Areas: (not totally inclusive):
- Verifying and monitoring of all internal bulk movements
- Verifying and monitoring of all 3rd party bulk clearances and receiving.
- Verify, capture and confirmation of access requests.
- Clearances and delivering branch audits.
- Capturing of access.
- Support to branches (hardware /errors /damages)
- Ensuring standard operational procedures are always adhered to.
- Any other reasonable instruction given by Management.
- General admin duties
Core Competencies:
- Teamwork
- Self-development
- Good communication skills
- Own transport
- Flexible with regards to shift hours
Abilities:
- Must be a tea player.
- Must be honest and reliable and be of good health.
- Willing to work overtime due to work requirements.
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Purchase Requisition Job Description
- Processing of requisitions on SAP
- Ensure that the GL account as well as the cost centre allocation on requisitions are correct
- Ensure SLA’s are adhered to.
- Following up on goods receipting on framework orders and other requisitions timeously.
- Daily contact with branch managers/Administrators to ensure items are closed out on the open PO report in the month which the good are received/service delivered – ME2L
- Responsible for ensuring that the NKA account splits are correct
- Communication and follow up on queries with relevant staff and suppliers regarding the requisitions and open PO’s
- Assisting the finance department where necessary.
- Uploads of National Accounts; i.e.: MTN; Vodacom; Telkom; Plus One, etc.
- Capex Requisitions to be processed
- ADHOC Duties
Minimum Requirements
- Matric Certificate
- Strong administrative and organisational skills
- Good interpersonal and communication skills
- Ability to liaise professionally with personnel at all levels
- Highly motivated and enthusiastic
- Must be able to work under pressure
- Because this is function is within the finance sector, there are month end and financial year end deadlines that have to be met and the need to overtime may be required from time to time to achieve deadlines
- Proficiency in Microsoft Excel
- Attention to detail
- A finance background will be advantageous
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Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stress full environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Previous Cash centre experience would be an advantage
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Management of Staff
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Adhering to policies and enforce procedures
- Mitigate Risk
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands-on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
- Position will require shift working (day or night)
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- Branch Manager Cash Processing
- Reporting to the Regional Manager
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Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incident.
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing, and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions.
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- ILS a medical must
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 driver’s license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication, and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
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The overall purpose of job:
- To sell our commercial division products to new and existing commercial / industrial and corporate clients to meet and exceed the required revenue and client targets
- Senior consultants are expected to source and develop strong relationships with Commercial, Industrial and Corporate clients.
Duties and Responsibilities:
- Build relationships with and sell to existing FADT commercial clients
- Sell to new potential FADT commercial, industrial corporate clients
- Prepare and present quotes and if applicable contracts as per above requirement
- Complete all related administration
- Attend site meetings as necessary
- Prepare and present weekly sales reports
- Senior Consultants are expected to Coordinate Projects, Integrate various technologies, Prepare proposals and presentations
Minimum Requirements:
- Matric or equivalent
- Valid Driver’s Licence
- Own reliable vehicle
- Previous sales experience (Residential or Commercial would be an advantage)
- Product knowledge on Intruder essential, advantage on CCTV, Fire Systems & Access Control
- Sales qualification would be advantageous
- Proof of previous sales to target
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Duties & Responsibilities:
- Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
- Providing help to customers using Fidelity SecureDrive’s products and services
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
- Handling customer complaints or any major incidents and providing detailed feedback reports on these matters to the Fidelity SecureDrive Executive.
- Issuing refunds or compensation to customers in accordance with Fidelity SecureDrive policies and procedures once approved in accordance with the levels of authority
- Keeping accurate records of discussions or correspondence with customers
- Producing written information for customers
- Providing training to customers, either remotely or onsite, as required
- Setting up and providing usernames and passwords for customers
- Assisting customers through the setup process and training customers on the different features of the system
- Developing feedback or complaints procedures for customers to use – this includes frequently asked questions (FAQs) that can be posted on various platforms to assist customers.
- Improving customer service procedures, policies and standards
- Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
- Managing a large number of incoming calls and emails
- Address any issues/disputes from customers or clients as quickly and efficiently as possible
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification/degree advantageous
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great interpersonal skills
- Prior experience in Telematics advantageous
- Strong understanding of customer services management process
- Good knowledge of end to end supply chain and the impacts of demand on fitment schedule
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Minimum Requirements:
- Grade 12, Matric certificate or equivalent.
- Fluent in English and Afrikaans.
- Computer literate (Microsoft Office Outlook, Word, and advanced Excel)
- Management/Supervisor experience
- Admin/Finance experience
Key Performance Areas:
- Day-to-Day management of settlement department and settlement staff
- Train and develop settlement staff
- Design and implement internal controls
- Participate in settlement system improvements
- Project management on settlement system changes
- Document changes to settlement department SOPs
- Testing of changes/ enhancements to the settlement systems
- Forecasting and funding of bank accounts
- Timeous and accurate settlement of client device and cash processing deposits
- Timeous and accurate settlement of internal settlements
- Internal reporting – Daily/ Monthly
- External reporting (to clients) – Daily/ Monthly
- Compilation of daily and monthly settlement related reconciliations
- Review daily settlement reconciliation
- Client settlement query management
- Escalate unresolved settlement queries according to company risk management SOPs
- Enforce company risk management SOPs
- Recovery of deposits incorrectly settled to clients
- Handing unsuccessful recoveries over for legal collections
- Proactive internal stakeholder management to improve customer experience
Other personality attributes:
- Assertiveness
- Strong analytical skills
- Accuracy and attention to detail
- Excellent problem-solving skills
- Must be able to work under pressure.
Method of Application
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