Active Jobs at Leroy Merlin

Description
Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

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Description
Purpose of the role 

• The Category Manager is responsible for the strategic and operational management of assigned product categories. This role focuses on driving sales, optimizing product assortment, and ensuring alignment with the company’s overall offer strategy. The Category Manager works closely with the Group Market Leader to achieve financial and operational targets.

Key responsibilities:

Category Strategy Development:

• Define and implement category-specific strategies in line with market trends and customer needs.
• Conduct market analysis to identify opportunities for growth and innovation

Customer Focus:

• Understand customer preferences and incorporate feedback into category strategies.
• Ensure a seamless and engaging customer experience within the category.

Product Management:

• Oversee product selection, pricing, and lifecycle management.
• Collaborate with suppliers to negotiate favorable terms and ensure product quality.

Performance Monitoring:

• Track and analyze category performance metrics, including sales, margin, and inventory turnover.
• Implement corrective actions to address underperforming areas.

Collaboration and Communication:

• Work with cross-functional teams, including marketing and supply chain, to execute category plans.
• Provide regular updates and insights to the Group Market Leader.

Requirements

Qualifications and Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in category management or a similar role.
• Strong analytical and negotiation skills.
• Strategic skills
• Proficiency in data analysis and forecasting tools.