Active Jobs at Liberty Group South Africa

Purpose

• To lead, drive and implement strategies to enhance value creation and effective management of operational risks;  fostering a culture of risk awareness and working collaboratively with business units in IAM in fortifying our first line of defense and resilience of the operational processes. 
• To lead and drive the effective implementation of the Risk Governance Framework, including the administration of Risk governance policies, procedures and mandates.

Key Responsibilities

• Develop and implement a comprehensive operational risk management framework in alignment with industry best practices and regulatory requirements.
• Develop and execute the strategic vision for the Operations Risk Control function in alignment with the overall risk management strategy of IAM and the Group
• Identify, assess, and quantify operational risks arising from IAM business unit processes, systems, and external factors.
• Collaborate with IAM business units to identify and evaluate operational risks associated with key processes and activities.
• Implement risk assessment methodologies to quantify and prioritize operational risks.
• Design and implement effective control measures to mitigate identified operational risks.
• Work closely with IAM business units to ensure that control measures are embedded in operational processes.
• Establish a robust incident reporting mechanism for the timely identification and escalation of operational incidents.
• Conduct thorough analysis of operational incidents to determine root causes and implement corrective actions and reporting to relevant governance committees on Operational Risk matters.
• Develop and maintain operational risk policies, procedures, and guidelines to ensure compliance with regulatory standards and internal controls.
• Provide guidance to business units on the implementation of these policies.
• Define and monitor key performance indicators (KPIs) to measure the effectiveness of operational risk control initiatives.
• Lead efforts to optimize operational processes, driving efficiency and effectiveness.
• Establish a culture of continuous improvement, encouraging innovation and best practices.
• Collaborate with senior leadership to align operational risk control initiatives with the overall business strategy.

Additional Key Responsibilities

• Provide strategic insights and recommendations to enhance the value proposition of the Ops Risk Control function.
• Explore opportunities for business growth while maintaining a robust risk management framework.
• Establish and maintain strong governance structures to support effective risk management.
• Collaborate with senior leadership to integrate risk control initiatives into business operations seamlessly.
• Oversee the execution of risk control plans, ensuring they are effectively implemented across all operational processes.
• Conduct regular assessments and audits to evaluate the effectiveness of control measures and address any identified gaps promptly.
• Work closely with business leaders to understand their operational processes and embed risk control measures seamlessly.
• Provide combined assurance services on Ops Risk for Risk and segments as part of the Integrated Operational Framework for IAM
• Ensure governance documents are tabled at the appropriate forums/committees, and where necessary carve-out requested and approval is obtained from the appropriate sanctioning body.
• Conduct ongoing assessments (via targeted reviews or continuous involvement) of the Ops  Risk governance architecture to ensure it remains relevant and efficient and is aligned to the Group Standards and industry / best practice.
• Recommend improvements and provide solutions based on the outcome of assessments or new developments.

Minimum Experience

• 5 - 8 years experience in a similar environment, of which 2 - 3 years at specialist level

Minimum Qualifications

• Bachelor's Degrees and Advanced Diplomas [NQF Level 07] in Business Commerce, Corporate Governance, Risk Management or related field. 

Additional Minimum Qualifications or Professional Memberships

• Masters or CFA or FASSA or CA

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Purpose

• To provide specialist advice and support and to work collaboratively within their team and across other teams in the business to deliver exceptional onboarding customer experiences.

Minimum Experience

• 2 - 3 years experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.
• Comply to business rules and processes pertaining to the agent set up on the various source systems.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.
• Work collaboratively with distribution to ensure IFA and Tied adviser accounts are onboarded successfully with exceptional levels of service.
• Develop deep relationships with adviser back office staff to ensure smooth running of the process.
• Working with marketing and as necessary other departments to develop materials and content which may be client facing to ensure a smooth onboarding experience.
• Ensure that new business and servicing processes operate efficiently including the checking of documents and other regulatory requirements.
• Train adviser office staff to ensure smooth operation and complete understanding of the platform.
• Document all processes and procedures for the onboarding process ensuring version control.
• Develop relationships with Fund Manager Companies to be able to effectively manage any queries regarding proposition.
• Collect data for and triage any requests for amendments to our fund list. Ensure the governance process is followed.
• Use management information to identify where improvements can be made and drive relevant improvement implementation.
• Have complete mastery and confidence in the platform and the processes surrounding it and an exceptional product knowledge of platform funds.
• Help to train new team members in knowledge of products, processes and systems.
• Manage risks and adhere to compliance in line with company policies.

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Purpose

• To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

• Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
• Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
• Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
• Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
• Manage branch operations.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

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Purpose

• To plan, manage and monitor the implementation of procurement management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Procurement

Process

• Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
• Negotiate Service Level Requirement and Service Level Agreements with relevant internal and external stakeholders.
• Develop, manage and ensure effective implementation of supply chain management and associated procurement methods.
• Develop and implement supplier dashboards to measure performance and quality assurance; to make recommendations for improvement.
• Ensure that contract pricing reviews occur timeously and that operational sourcing strategies are developed and implemented accordingly.
• Deliver, track and monitor savings as per identified sourcing targets and make recommendations for improvement.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

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Purpose

• To provide advice & support to brokers & IFA's that engenders their trust & support in selling Liberty business to their clients. Develop, maintain & grow business relationships to increase market share through execution of defined sales objectives.

Minimum Experience

• 2 - 3 years experience in a similar environment

Minimum Qualifications

• Bachelors Degree and Professional Qualifications [Level TBA: Pre-2009 was L5] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Ensure business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
• Provide product training in order to ensure the transfer of product knowledge, enabling appropriate recommendations to clients.
• Ensures that underwriting practice and rules are fully understood and appreciated.
• Resolves any new business and servicing obstacles and blockages to increase Broker/IFA satisfaction and positively influence service perception.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

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Purpose

• To provide specialist advice and support in area of specialisation enabling the effective implementation of risk frameworks.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor's Degrees and Advanced Diplomas [NQF Level 07] in Mathematical Statistics or in a related field.

Process

• Provide guidelines and oversight to ensure the identification and assessment of business risk in order to create awareness and manage risk accordingly.
• Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
• Keep abreast of regulation and industry developments to advise and guide on key compliance risk issues; enabling informed decision making.
• Coordinate investigations in order to establish and verify facts that leads to the identification and reduction of business risks.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.