Active Jobs at MTN

Responsibilities

• The Senior Manager Strategy and Transformation PMO will be accountable to achieve the following objectives:
• Develop and manage a comprehensive portfolio of initiatives and projects according to global best practices and industry standards.
• Establish, maintain and ensure adherence to the PMO’s governance processes and best practices.
• Identify, monitor and report key performance indicators.
• Oversee the design and development of the transformation strategy and roadmap for successful execution.
• Manage the planning and implementation of initiatives, including budgeting, resource management, scheduling and tracking.
• Serve as mentor and coach to project teams for dispute resolution, decision making and both analytical and conceptual problem solving to unlock, unblock, and accelerate the delivery of projects.
• Collaborate with stakeholders to ensure successful outcomes from projects, and manage timely escalations as needed
• Understand risks associated with projects/programs, measure and review progress, and modify plans as needed.
• Monitor overall progress and provide regular reports, with a continued focus on the critical path.
• Make recommendations to improve processes and make necessary adjustments or changes to projects or programs. 
• Develop and maintain effective strategies to promote organizational objectives 
• Lead change management initiatives to ensure smooth transition across the organization 
• Develop and implement effective risk mitigation strategies 
• Collaborate closely with internal stakeholders to ensure goals are met with high quality standards 
• Design and execute project plans to meet strategic objectives 
• Manage project budgets to ensure best use of resources
• Ensure compliance with relevant legal and regulatory standards 
• Identify opportunities for improvement in operations and procedures 

Manage and develop teams:

• Plan the project resources with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business.
• Effectively allocate the scope of work between one’s self, external contractors and business line talent
• Develop the program delivery, technical and soft skills of the program team members and one’s self
• Build MTN’s overall program execution capability.
• Contribute to the knowledge repository for cross functional and cross market knowledge share - compile and constantly refine the MTN delivery playbook.
• Improve and standardize the quality and effectiveness of relevant key projects’ performance management processes.
• Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
• Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks
• Serve as a project management subject matter expert and share best practices learnt with other program leads and teams.
• Build a culture and capability of continuous improvement in the Group Team and in the organisation more broadly.

Qualifications
Skills and Qualifications:

• Bachelor’s degree in Business Administration or related field. 
• Postgraduate qualification
• minimum 5 - 8 years’ experience in a senior project/program management role work experience in a global management consulting or multinational business environment
• Proven ability to develop and manage budgets, programs and projects. 
• Knowledge of best practices in strategy, business transformation, and project management. 
• Ability to communicate and collaborate effectively with stakeholder groups. 
• Strong analytical skills to identify and assess risks and opportunities, and keen attention to detail. 
• Strong problem-solving and negotiation abilities.
• Excellent technical writing, presentation and communication skills. 
• PMP certification is preferred

Competencies:

• Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
• Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important. 
• Execution and Implementation Skills:  Reliability, results-oriented, proven track record of delivery and can-do attitude 
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid. 
• Prioritization management: Ability to make best out of the allocated time and resources  

Skills:

• Analytical and conceptual problem solving
• Project/Programme Management
• Performance Management (Revenue, and Cost)
• Financial Analysis and Modelling
• Business / Process Analysis
• Internal and external Stakeholder/Relationship Management
• Planning and Organizing
• Group Strategy and Transformation Initiatives 
• Project Management of the transformation/operational programme initiatives related decisions as delegated by the Executive Group Transformation and / or the Group Transformation Board. 

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Job Description

• Manager - Partnerships (Cape Town)

Mission/ Core purpose of the Job: 

• This role exists to manage and enable MTN Partners’ team across all products and sales segments to support their business objectives while delivering the agreements and commitments stated in the Partner Program agreements and in line with MTN Business objectives and priorities.
• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Driving Profitable Growth for MTN Business 

• Define and manage the budgets required to manage all Partners
• Define partner targets, cascade them to partners and develop sales plans to achieve them and performance management     plans
• Develop Partner commercial plans and execute sales joint actions to increase sales across defined product categories
• Manage sales activity to meet Partnership targets and agreements compliance
• Define budgets and commercial plans to be executed during the year
• Define strategies and activities to promote and support Partners
• Direct appropriate resources to best opportunities to maximize returns

Focus on providing exceptional Client Experience

• Be the overall custodian for client and partner engagement across the Partner Channel
• Coordinate with Client Services to deliver a best in class client services for Re-sellers and their customers
• Capture product requirements, Marketing and Sales support needs to serve the Re-sellers and align with MTN Business functional areas to deliver them

Ensuring Culture of Operational Excellence

• Support the EBU Business leads and Partnerships GM in the definition and setup of new Partnerships
• Operationally manage the Partner Channel Re-seller program by define the partner enablement requirements and Rollout activities & campaigns to support Re-sellers
• Ensure that a process is in place for seamless collaboration between pre-sales / technical support / solution  architects / product development etc.

Governance and Control measures 

• Setup the required governance and performance measurement framework to manage the partnership
• Gathering inputs and coordinating agendas with MTN Business heads
• Managing and complying with the Partnership agreements
• Capture partners service needs and monitor service resolution
• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective qualification and due diligence process is in place and followed to support partner selection
• Ensure proper controls are in place to manage key risks across the Re-seller business 
• Measure and manage Partner satisfaction levels and compliance with Partner program
• Appropriate implementation of DoA
• Identify Partner issues and ensure corrective measures are put in place with MPAM/SPAMs/PAMs

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Partner Channel Re-seller Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyze and document workflow and make appropriate recommendations that will positively impact operational  effectiveness
• Identify Business Improvement and Optimization opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs
• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Define the team KPAs and KPIs for the Partner Channel Re-seller team
• Performance management and identification of training needs
• Coaching and guidance of subordinates
• Manage contributions and expectations of external service providers and stakeholders
• Display insight into leadership style and how it impacts on performance positively and negatively
• Ensure ongoing liaison with other areas of the business 
• Review staff performance management, evaluating, assessing and tracking performance to ensure that objectives and  targets are achieved

Manage and motivate team performance

• Accountable for a customer centric culture and shift to legendary service provision
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behavior 
• Lead, develop and coach the Partner Channel team on-the-job
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviors
• Make MTN Business Partnership environment the best place to work
• Improve the employee engagement through the GCA
• Ensure the attraction, development and retention of relevant talent
• Build a professional Partner Channel Re-seller team
• Ensure a culture of continuous evaluation and improvement
• Drive a culture of high performance, accountability and consequence management  

Education:

• Minimum of 3-year degree/diploma - Commerce (Business/Science) or related. 
• MBA / Masters Advantageous 

Experience:

• Manager track record of 5 years or more; with at least 5 years’ relevant experience in ICT Sector
• Minimum 4 years solid experience in leading teams
• Worked across diverse cultures and geographies advantageous
• Minimum 3 years in wholesale or re-selling activities

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Responsibilities

• Senior Manager: Digital Communications will be accountable to achieve the following objectives:
• Drive the development and implementation of a robust digital communications strategy that aligns with the Group's External Communications strategy and supports MTN's business goals.
• Enhance MTN’s digital presence by overseeing the team’s delivery of targeted and relevant digital content informed by a deep understanding of MTN's priorities across markets, products, and customers.
• Forge and maintain strong partnerships with external digital and media agencies, setting clear expectations and performance indicators to ensure consistent delivery and alignment with MTN's strategic goals.
• Build, mentor, and empower a high-performing digital communications team, fostering a culture of innovation, creativity, and collaboration to deliver exceptional results.
• Encourage cross-functional collaboration between content teams to create compelling, multi-dimensional storytelling that brings the brand to life across various content types.
• Curate a diverse mix of original, user-generated, and repurposed content that resonates with target audiences, strengthens the brand, and protects MTN's reputation.
• Implement a robust social media strategy that leverages platform-specific approaches to grow the brand, increase online presence, and drive meaningful engagement across all Group platforms.
• Continuously assess and enhance MTN's web presence, leveraging data-driven insights and industry best practices to improve the user experience and optimize digital platform performance.
• Utilize advanced analytics and social listening tools to monitor public sentiment, inform decision-making, and proactively address customer concerns or industry trends.
• Conduct regular competitive analyses to inform MTN's digital platform strategies and maintain a strong market position.
• Develop and manage an integrated digital communications calendar that aligns with Group priorities and accounts for regional interests and nuances, ensuring consistent and cohesive messaging across all platforms.
• Oversee efforts to improve search engine optimization and discoverability of content, ensuring MTN's digital assets reach the desired target audiences.
• Establish a data-driven culture that leverages web traffic, analytics, and engagement data to inform decision-making, optimize performance, and drive continuous improvement.
• Regularly review and analyze the performance of MTN's digital platform presence and online reputation management efforts, using insights to inform strategic adjustments, improve results, and optimize resource allocation.
• Deliver key digital communications projects on time, within budget, and to the highest quality standards.
• Stay informed about industry trends, emerging technologies, and best practices in digital communications and online reputation management, incorporating relevant insights into MTN's strategy and approach.
• Foster a culture of innovation and creativity in content and campaigns across digital platforms, promoting differentiation and driving customer engagement.

Key Deliverables

• Lead the formulation and continuous refinement of a comprehensive digital strategy
• Executing a comprehensive digital communications strategy
• Building partnerships and fostering collaboration
• Content creation and curation
• Analytics and actionable insights
• Team management and culture
• Social media strategy
• Project management
• Search engine optimization
• Web presence enhancement
• Digital communications calendar management

Qualifications

Education:

• Minimum 4-year degree in Digital Marketing, or equivalent field. 
• Postgraduate degree
• Relevant certification / accreditation / membership with professional body advantageous 
• MBA or Masters advantageous

Experience:

• Manager track record of 5 years or more; with at least 3 years in digital communications specifically in managing strategic digital communications and campaigns in a corporate or large-scale setting
• Proven track record of managing and maintaining relationships with external digital and media agencies, ensuring alignment with the company's strategic objectives and performance indicators
• Understanding emerging markets advantageous
• Demonstrated experience working across diverse cultures and geographies, showcasing adaptability and a global perspective
• Experience working in medium to large organizations, preferably with exposure to complex and matrixed environments
• Proven track record of effectively managing cross-functional teams and collaborating with various internal and external stakeholders to achieve common goals
• Demonstrated success in driving digital platform growth, enhancing online presence, and managing online reputation across multiple channels.
• Demonstrated proficiency using advanced analytics tools, social listening platforms, and other digital communications technologies. This includes the ability to measure performance and synthesise data into actionable strategies that inform decision-making and drive continuous improvement.
• Advanced project and program management skills, with a proven ability to prioritize and manage multiple initiatives simultaneously, meet deadlines, and deliver results.
• Experience in fostering a culture of innovation, creativity, and data-driven decision-making within a digital communications team.

Competencies:

• Exceptional communicator: Excellent verbal and written communication skills, with the ability to effectively articulate complex ideas and present to diverse audiences.
• Decisive problem solver: Has the mental agility to identify business challenges and explore effective solutions
• Innovator in value creation: Proven track record of fostering innovation and driving value creation through the development and implementation of digital communications initiatives.
• Culture and change champion: Experience navigating organizational change, influencing decision-making, and championing new ideas and initiatives.
• Strong leadership skills, with the ability to build, mentor, and manage high-performing teams, fostering a culture of collaboration, accountability, and excellence.
• Relationship builder: Demonstrated ability to establish and maintain strong relationships with key stakeholders, and effectively collaborate across functions to achieve common goals.
• Results achiever: Proven track record of setting clear objectives, driving performance, and delivering exceptional results in the digital communications domain.
• Operationally astute: Strong organizational and project management skills, with the ability to prioritize and manage multiple initiatives simultaneously, meet deadlines, and deliver results.
• Continuous improvement mindset: Commitment to ongoing learning, staying abreast of industry trends and best practices, and leveraging insights to drive improvement and maintain a competitive edge in the digital communications landscape.

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in other African languages would be advantageous

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Job Requirements (Education, Experience and Competencies) 

• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position. 
• Research new Infrastructure Technologies and Conduct Proof of concept Projects to demonstrate possible value to Business  
• Business improvements to meet operational and in turn organizational requirements 
• Knowledge transfer between Senior Infrastructure Architects with different Specialties 
•  Problem-solving and lateral thinking 
• Continuous reassessment, improvement and analysis of existing processes and policies 
• Continuous improvement in cost, quality, service, and Operational product innovation 
• Automation of manual tasks which results in efficient resource utilization and improved service availability 
• Be proactive in anticipation of new technologies resulting in continuous service improvement 
• Utilize MTN SA Academy/U-learn platforms to grow Technical experience and knowledge
• Vulnerabilities (control span) Refers to the latent difficulties or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

Budget constraints 

• Downtime approval for the upgrade or refresh of existing production environments 
• Short deadlines for implementing change 
• MTN SA / MTN SA Group expansion 
• Re-prioritization of resources and projects 
• Cross-functional teams and command thereof. 
• Systems interdependencies and complexities   
• Outsourced  and external service provider support as well as operational dependencies 
• Obsolete technology 
• Pace of changing customer requirements 
• Exchange rate fluctuations affecting budgeted Capex 
• Changes in supplier alliances and technology roadmaps 
• Business pressures based on fluctuating prioritization of projects 
• Business understanding of planned or implemented technologies

Independent thought and Judgment: Relates to the decision-making constraints placed upon a position or conversely, the degree of freedom in decision-making. At the discretion of the Line Manager 

• Decision-making and ownership of problems & projects 
• High-stress environment where faith in staff & good judgment is required 
• Contracts and tenders evaluation, recommendation and sign-off 
• Escalation, technical liaison, report generation 
• System selection and motivation 
• Ability to plan and coordinate  
• Board paper submission - Ability to present  
• Personal discretion in determining appropriate approach to identify gaps relating to infrastructure building blocks and Business systems

Qualifications
Education: 

• Minimum 3 year Diploma or Degree in Information Systems or Engineering (Bsc IT, Bcom IT, Diploma IT) 
• Project management (PMBOK, PMP) or any other project management accreditation  
• Azure fundamentals, Azure administrator, Microsoft Azure Infrastructure Solutions, Microsoft Azure Architect Technologies 
• Virtualization, SAN, Networking certification, server Infrastructure  
• Any other qualification or certification relating to the job profile will be welcomed.  

Experience:  

• 5 years technical coordination or project management experience in a complex, multi-system, multi-environment role 
• Extensive experience with multi-tier systems and supporting application and infrastructure deployments 
• Knowledge of various infrastructure technologies such as server clustering, intra-site load balancing, fail-over replication and mirroring, and identity management 
• Ability to analyze problems, drive issues to resolution 
• Strong interpersonal, communication skills are essential 
• Must be able to lead and drive collaborative work sessions 
• Must work well in a fast-paced, dynamic environment and be able to manage multiple tasks, projects, and initiatives all with different priorities at the same time 
• 5 years of working with WebLogic, Oracle DBMS, WebSphere, and network devices and firewalls, either as a project manager, technical coordinator, engineer, or system administrator

Training: 

• IT-related training and Technology specific certification 
• Architecture framework-related training – eg TOGAF 
• Project Management, General Management 
• ITIL Foundation Certificate 
• Infrastructure-related training or certifications

Competencies  

• Knowledge: 
• Knowledge of the Telecommunications industry is an advantage. 
• Ability to understand how the IT technology supports the business 
• Solid understanding and technical expertise in a broad range application and technical architecture components (applications/OS, database, network)  
• Ability to assimilate information into an actionable model and plan 
• Strong OS, DB, Storage, HW and Networks knowledge 
• A good understanding of available and emerging IT technologies

Skills / physical competencies: 

• People management skills. 
• Business acumen 
• Strong Negotiating skills 
• Project Management and Planning skills 
• Strong analytical, problem-solving, and conceptual skills 
• Good interpersonal skills for written, oral and face-to-face communications 
• A good understanding of statistical and analytical principles and processes 
• Ability to work effectively with clients, management and staff members 
• Resourceful 
• Be Innovative 
• Integrity 
• Perseverance

Authorities 

• Authorities: At the discretion of the Line Manager 
• Head disciplinary actions 
• Staff performance assessment 
• Supplier selection 
• Payment of invoices 
• Negotiation of Service Level Agreements 
• Department Budget 
• Huge Influence on how to spend IS CAPEX and maintenance/operating budget

Collaboration (Formal and Informal Relationships) 

• Responsibility towards:  who are they and what do they receive from the incumbent. 
• All MTN SA divisions: Group, EBU, Service Delivery, Enterprise Services and Commercial Management 
• Key Customers: All functions within the IS division and shared technical support areas within the business 
• Key Suppliers: Supplier representatives from key vendors to handle technical specifications, contracts and orders 
• Matrix reports: Influence and work with senior technical professionals in developing infrastructure design and strategies. May lead cross-functional and divisional teams

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Responsibilities
Financial Perspective (25%)

• Support the Shareholder return strategy by developing and implementing processes that are aligned to achieving elements on the business score card. (I.e. Global and Local Category Savings, improve B-BBEE spend to targeted groups, working capital improvement through effective demand planning and management, sourcing strategies and contract management).
• Participate in Contract negotiations to reduce cost and drive MTN SA Value Creation Philosophy.

Customer Perspective (25%)

• Serve MTN SA’s internal customers and provide solutions to improve the customer experience.
• Partner with MTN SA’s Ecosystem Partners to deliver business value.

Internal Perspective (35%)

• Analyze data to identify trends, opportunities, and risks in the supply market and benchmarking to inform sourcing decisions.
• Perform and review relevant demand requirements, spend (historical/forecast) and market analysis to develop and determine appropriate sourcing strategy
• Collaborate with the Demand Planning team and provide input into the forecasting, planning and development of the demand plan for the respective category.
• Engage business unit stakeholders for clearly defined business scope of work requirements, budgets and supplier identification/selection.
• Drive regular engagement with business on the demand management and strategic objectives.
• Prepare sourcing calendar to meet the anticipated requests from the business and execute on the sourcing calendar that has been approved by the business and the Procurement leadership.
• Drive the preparation of SOW and Business Requirements in guidance with the respective Strategic Category and other relevant business stakeholders for any approved Initiatives. Follow up with business stakeholders to revise / edit the SoW in case of discrepancies
• Manage the end-to-end preparation and execution of RfX within boundaries and targets set by respective Manager: Sourcing with regards to strategic category (goods / services package, RfX type and approach, MTN requirements, list of suppliers, alternatives to negotiated.
• Setup/facilitate cross-functional sourcing team for RFx process and drive process adherence
• For the respective RFx ensure completeness of documentation, scores of shortlisted suppliers, compliance with DoA with respect to scoring and changes / amendments if any are made in accordance with the policy / procedures.
• Prepare and present the evaluation outcomes/scoring report for review and approval at appropriate governance committees and implement the recommendations.
• Assist and lead in negotiation & determination of optimal suppliers to award the respective contracts basis the defined boundaries and targets set for the RFX in alignment with respective strategic category principal.
• Ensure effective cost management through challenging supplier pricing where appropriate and improve overall business cost of ownership.
• Perform value analysis and total cost of ownership analysis.
• Ensure the accuracy, completeness, and consistency of master data across various systems and platforms for the suppliers within the category managed.
• Regularly update, validate, and maintain master data records, including but not limited to: Supplier information (e.g., names, addresses, contact details), Material master data (e.g., descriptions, specifications, pricing), Contract data (e.g., terms, conditions, expiration dates).
• Provide qualitative and quantitative inputs for the supplier performance management process.
• Facilitate communication between internal customers and suppliers and be the custodian of the engagement, that is managing the supplier relationship management process.
• Develop and implement Negotiation Strategy and facilitate the negotiation process with key negotiators and the suppliers
• Ensure accountability of all tender and related procurement related activities
• Complete award/rejection notices to bidders and initiate contract management procedures
• Drive continuous improvement in the tender turnaround time of sourcing process to ensure on-time delivery and quality standards are met and implement the changes or improvements.
• Prepare periodic reports on category savings, payment terms and BBBEE improvement and report to the relevant stakeholders
• Generate ad-hoc reports as requested by the respective Category with respect to vendor base, market prices, etc.
• Stay up to date with Telecoms Industry Standards, with specific focus on Technology and industry, best in class developments
• Ensure B-BBEE, Preferential Procurement, ESG strategies are included in the sourcing requirements as far as is possible
• Ensure compliance with organizational policies, procedures, and regulatory requirements.
• Identify, assess, and mitigate risks in the supply chain.
• Support audits and compliance reviews to ensure sourcing processes are compliant with organizational policies and regulatory requirements.
• Participate in supply chain optimization initiatives to improve efficiency, reduce costs, and enhance customer satisfaction.
• Develop and maintain reports and dashboards to provide insights and visibility into sourcing performance.

People (Learning & Growth) Perspective (15%)

• Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received, and performance related perspectives is provided to Performance Manager that will enhance performance standards.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.
• Training end-users and stakeholder groups to ensure business understands and remedies any end-user issues that impact the Source to Contract process.
• Ensure that all knowledge requirements relating to Procurement, Industry Standards, Regulatory requirements are kept up to date including B-BBEE and Preferential Procurement

Qualifications
Education:

• Bachelor’s degree in supply chain/Procurement is preferred, or Technology, Business Administration, Commerce, Engineering, Economics, Operations or similar
• Relevant professional qualification e.g. CIPS Level 5, MCIPS preferred or SAPICS equivalent

Experience:

• Minimum 3 years relevant working experience
• 2-3 years’ experience in either as a purchasing officer/ purchasing agent/category buyer and/or similar procurement related role
• Experience in building sourcing calendars and vendor sourcing practices (researching, evaluating and liaising with vendors)
• Proper understanding of the network vendors and pricing strategies prevalent in the market.
• Understanding of emerging telecom/ supply chain practices and trends
• Experience working in a medium to large organization, managing category sourcing
• Experience in an ERP System(s) (Preferably Oracle)

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Responsibilities

• The HR Consultant will be accountable to achieve the following objectives:
• Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the business / function unit transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into business / functional unit projects initiated
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for signoff / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within business / function unit and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Operational Delivery

Organization Design

• Evaluate and generate business specific insights to advise business / function unit on organization design solutions and practices that are result oriented
• Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets in conjunction with HR COE team
• Maintain and update the organization structure, headcount sizing, job profiling and transition plans  in line with the operating model, strategy, objectives and budgets for business / functional unit
• Provide inputs for the development of business / functional unit Competency framework in conjunction with Organization Design team
• Analyze and prepare headcount and FTE sizing proposal for HR COE functions (aligned with the budgets)
• Develop job profiles relevant to the positions in the business / function unit, along with the business / functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout.
• Ensure timely communication of new/revised job profiles to HR teams for operational implementation
• Responsible to ensure coordination of job/position evaluation for business / function units
• Periodically review, analyze and report on OD and People data for the HR COE’s to ensure compliance to the OD standards and policies.
• Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the business / functional units in line with the practices defined by the HR COE Team

Workforce Planning and Analytics

• Assist in the development, monitoring and reporting of Functional HR budgets relating to headcount and cost for the Business Unit.
• Assist in the development and presentation of strategic and operational workforce plans for the Business Unit, in line with the methodology and framework defined by the Global Organization Strategy and Performance vertical
• Prepare key Business Unit workforce metrics (headcount, HR budget and cost, talent and organization metrics etc.) based on data/inputs received from the HR COE, to the respective Business Leaders on a timely and accurate basis.
• Analyze, prepare and circulate workforce related analytics and insights specific to business / functional units
• Provide inputs to optimize allocation of resources, ensuring that resources are sufficient, and that duplication of resources occurs is minimized
• Assist in preparing key highlights of business objectives/plans and workforce related plans to report on a timely basis to the HR COE teams.

Performance Management

• Assist with the appropriate research, inputs, insights and leading practices relating to businessspecific people performance metrics and KPIs
• Ensure implementation and adherence to the performance management framework and methodology within the Business Units
• Educate and communicate with line managers in the business / functional units on the various performance management responsibilities, processes, policies, people management practices
• Execute the implementation of performance programs and initiatives for business / functional units
• Assist in the cascade and socialization of approved functional KPIs and targets for business / functional units
• Monitor and report on process compliance of the business / functional units to key performance schedule of activities and timelines
• Assist in the effective execution of goal setting, moderation and calibration processes for the business / functional units
• Participate and ensure appropriate closure of action relating to adhoc performance interventions such as facilitating individual development plans, management of performance improvement candidates, resolution/escalation of performance related conflicts, technical systemic constraints etc. and so on.
• Proactively coordinate with the HR / Business Performance teams to obtain reports and undertake necessary actions based on the performance metrics results

Talent Management

• Proactively analyze and derive insights to assist the Senior Manager in developing top talent management, strategic hiring and retention strategies
• Assist in developing strategic talent sourcing strategies which align with the workforce needs of the business / functional units, in conjunction with the HR COE and wider HRBP network
• Support the implementation of buy, build and bind strategy for business / functional unit with the sourcing strategy
• Develop and manage a sound sourcing channel plan for various levels / skills of the functions, in line with the business / function unit workforce plan
• Support the Senior Manager in management of top/critical skills management strategies for the business / functional units
• Provide insights and feedback to HR functions and BU leaders to enable strategic interventions for retention, motivation, development and career management
• Prepare and present reports and key metrics and indicators for talent management within the business / functional units
• Participate in key talent sourcing processes and procedures including selection processes

Qualifications
Education

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioral Sciences/ Business Studies / Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of organization design, business performance & productivity etc. (advantageous)

Work Experience

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management, talent management and workforce planning
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

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Responsibilities

• MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Administrator must therefore ensure the successful delivery in context of:
• An expertise based multicultural organization. 
• A dynamic and evolving field of Telecommunications 
• Revolutionary workforce practices which are bringing together global labor markets
• Management of executive and local shareholder expectations across MTN and its OpCos
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of nontraditional revenue streams requiring complex interpretation and structuring
• MTN will embark on the opportunity to accelerate growth and contribute meaningfully to the overall Group Service Revenues
• The new strategy includes a change in the operating model, a “hybrid model” in which the Group team will be the operational team, leading portfolio definition, group deals with partners, and several shared products. 
• The local Opco teams will localize the group portfolio, adding local partners and local specifications, and managing the go to market and the sales.
• The role is accountable for the following Key Performance Areas:
• Proactively manage the assigned Executive diary, and seamlessly plan his/her itinerary, schedule and meetings. 
• Liaise with Finance Expenditure to ensure payments to third party suppliers in relation to expenses of the Executive office.
• Manage the day today administration of the assigned Executive office and diary.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Cross-examine documents for Exec’s review to ensure quality control and compliance to MTN policies.
• Handle assigned Executive’s internal and external designated correspondence.
• Collate monthly activity reports from the different units within the assigned department for the exec’s review.
• Processes all requisitions for the Executive office. 

Office Management

• Coordinate the organization of social events connected to the Executive office.  This includes preparing cost estimates, managing the budgets and coordinating all activities for the success of the programme.
• Local, international and personal travel arrangements for the Executive office. 
• Develop and maintain an effective and efficient document filing system (both electronic and manual). 
• Develop and continually improve a document tracking system.
• Managing the Information Security Forum (Agenda, Minutes, Matters arising, content submissions, scheduling)
• Travel arrangements for the entire team
• Security conference arrangements
• Tracking of the budget and payments (budget through PO through to final payment and reflecting in the GL)

Project management

• Diary Coordination across the group & management for the executives 
• Travel Planning and Budget management 
• Events Coordination and Planning 

Qualifications
Education

• A good first degree preferably in Secretarial Administration or related

Experience

• At least three years’ experience in an administrative capacity in a reputable company.
• Experience in administrative support for a top management personnel of a reputable company, with local and international operations.

Education

• A good first degree preferably in Secretarial Administration or related

Experience

• At least three years’ experience in an administrative capacity in a reputable company.
• Experience in administrative support for a top management personnel of a reputable company, with local and
• international operations.

Competencies

• Strong hands-on knowledge of Microsoft Office suite programs.
• Thorough knowledge of MTN general administration policies, including approval ceilings and jurisdiction.
• Importance of customer service orientation
• Good interpersonal relationships with different levels of management.
• Customer and service orientation.
• Maintains poise and confidence under pressure.
• Good communications skills.
• Ability to work with little or no supervision and produce excellent results.
• Excellent computer skills.
• Strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities
• Discretion.
• Maintaining confidentiality and exercising discretion is essential

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Responsibilities

The Manager will be accountable to achieve the following objectives:

• The Manager RAN will be accountable to achieve the following objectives:
• Provide input into the Group RAN planning, optimization standards, with a key focus on ensuring coverage, quality of network and enhanced customer experience across the MTN Group.
• Identify and evaluate key local and global radio access technological trends, develop and implement strategies to counter / minimize possible impact on the architecture and integrity of current Radio Access Network and subsequent iterative rollouts.
• Provide RAN roadmap input, in line with the future network vision and communicate to Group Vendors and OPCOs.
• Engage with Network Vendors and Device OEMs on technical matters relating to RAN performance and quality.
• Engage with and support cross-functional technical teams (i.e. Core, Transport, OSS, Strategy) to ensure synergy across various departmental functions and improve network quality and overall MTN customer experience.
• Ensure deployment for Access and next generation IP Convergence – (i.e. services provided, target areas, spectrum strategy).
• Participate in the evaluation of Group RAN Vendors for Radio Access Networks, focusing on additional Spectrum Capacity, Cost Optimization, Technology Assessment and Vendor Performance.
• Define dashboard KPI development and monitoring to manage RAN performance actively
• Co-ordinate trials and working groups for Radio Access Network initiatives across the Group, to fully utilize skills pool and encourage knowledge sharing and key learnings across the Group.
• Provide Technical support to relevant stakeholders on all Radio Access Network related issues.
• Assist in the resolution of problems relating to the Radio Access Network.
• Assist OPCOs with the execution of RAN rollout projects, in compliance with agreed implementation schedule.
• Confirm compliance with best practices and standards in the implementation of RAN rollouts.

Key Deliverables

• Support in shaping the development of the Group RAN strategy to ensure the selection and deployment of optimal technologies and vendors.
• Deployment of the strategy (services provided, target areas)
• Trend analysis in Radio Access technologies
• Ensure network quality and performance in all OPCOs
• RAN Dashboard (KPI Development and Monitoring: Performance) 
• Efficient CAPEX and OPEX spend

Role Dependencies

• Active support from the Group CTIO; General Manager: Converged Access; and Senior Manager RAN
• Various MTN OpCo’s Teams, CTOs / CPG Executives and teams 
• Understanding of the OpCo technology, business and regulatory context
• Alignment of OpCo and Group strategy initiatives
• Group Procurement

Responsibility towards: 

• Key customers: MTN OpCos, Group Technology, Group Strategy and M&A, Group Commercial
• Key suppliers: Key Technology Partners, Group Vendors, Relevant Industry Bodies

Qualifications
Education:

• Minimum of 4-year tertiary degree (B.Sc. Electrical / Communications Engineering)
• MBA or Masters advantageous
• Relevant Project Management certification (e.g. Prince 2 - advantageous) 
• Fluent in English 
• Fluent in French and Arabic (advantageous) 

Experience:

• Manager track record of 5 years or more; with at least 3 years in relevant sector / industry/ area of specialization   
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization 

Competencies:

• Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
• Results Achiever, Operationally Astute

Other:

• Regional and International Travel obligations

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Qualifications

• Job Requirements (Education, Experience and Competencies)

Education:

• 3+ year Degree / Diploma in Computer Science, Engineering, Mathematics, Statistics, or related quantitative field
• B.Sc. Computer Science or BEng (Electronic), or related education

Experience:

• Minimum of 3-6 years’ experience in area of specialization
• Experience in Continuous Integration/Delivery
• Proficient in development languages
• Proficient in Mobile Application development
• Experience working in a medium to large organization 
• Seasoned developer or technical lead with deep insight into newest technologies
• and trends, Java/JVM, and nice to have experience with functional programming (Scala)
• Experience in developing and scaling high-quality eCommerce tech platforms in cross-functional product teams
• Experience in Agile Development, with specific to a technology lead or expert
• Experience managing technical priorities within the Backlog
• Experience working directly for or with digital platforms and vendors in the service delivery space as well as mobile advertising in a telecommunication environment;
• VAS and Digital systems experience/ interaction; 
• Solid understanding of networking and IP;
• OSI layer understanding and drawing parallels to current applications;

Systems analysis and design;

• Virtualization and cloud experience are advantageous but not essential – on the job training will be available;
• At least 2+ years programming and analytics experience in the BI environment;
• Good understanding of all aspects of BI and Information Management processes;
• Project management and business optimization experience would be advantageous;
• Exposure to managing external vendor/supplier relationships and service level agreements;
• Track record of self-development and improvement

Technical Skills:

• Seen as an expert within the technical components of the applications / domains / products / journeys 
• Can make architecture and design decisions at an application and product level
• Deep tech knowledge around platform architecture, frontend and backend frameworks and cloud; experience in coaching teams
• Understands relationship with Product Owner, Scrum Master, Design Lead  and rest of technical team
• Strong communication skills with ability to align the organization on complex technical decisions
• Active coach and mentor whose goals are to grow and maximize the team’s potential
• High energy and passionate individual who inspires teammates to reach their maximum potential
• Excited about trying new solutions outside standard approved
• Embraces a culture of trust, free thought complete transparency
• Brave and rebellious, willing to challenge status quo
• Strong communication skills with ability to communicate complex technical concepts and align organization on decisions
• Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply
• Utilizes team collaboration to create innovative solutions efficiently
• Basic scripting skills in any/ all the following: -- Perl, Python, SQL, Linux/Unix Shells, Office 365;
• Good database skills (SQL in particular) – Oracle preferable, but others such as MySQL are fine;

Unix Scripting;

• Good document writing skills with the ability to map out user stories, used cases in a detailed, yet clear and concise manner in the context of doing Systems Analysis and design;
• Good record keeping skills with the ability to clearly map out System Procedures in a detailed, yet clear and concise manner;
• Advantageous – Understanding of SS7, SIGTRAN, SIP;
• Some working knowledge of hardware and concepts such as EOL, EOS;
• Advanced Analytics and working with Big Data;
• Data Visualization (tools such as Power BI, Tableau etc.);
• Data Science (Machine Learning Models)

Competencies:
Head - Big Picture Focus (20)

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements.
• Problem Solver - Has the mental agility to identify and solve relevant business challenges.
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement.

Heart – Emotionally Intelligent (30)

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow.
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realizing potential.
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation.

Hands – Results Focused (50)

• Results Achiever - Produces sustainable business results. 
• Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.  
• You will be working with in a high paced field as demanded by a high paced industry and leading telecommunications provider, which aims to bring out the best in everything we do and deliver. The need to continuously improve one's practical and theoretical skill sets will be paramount to both the team and organizational success. 
• The ideal candidate is constructive, a realistic dreamer and innovator. They constantly seek the best solutions to the hardest problems and pursues them avidly. And most importantly, want to enjoy delivery and be proud of your accomplishments, as it does have a broad impact for the company and customers, at the end of the day.

Others:

• Adaptability
• Analytical
• Complex Reasoning
• Cooperativeness
• Creativity
• Customer Centricity
• Intellectual Curiosity
• Open Communication
• Optimism
• Realistic Thinking
• Reflective
• Risk Taking
• Sense of Purpose
• Socioemotional Intelligence
• Team Orientation
• Trust & Transparency

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Job Description

• The Product Owner works alongside business owners to define the product roadmaps, writes user stories and prioritizes the team backlog to streamline execution and the delivery of priorities of the business. The Product Owner will maximize the value derived from the development team by ensuring the team is working efficiently and on the right items.
• They have a deep understanding of the target market / industry, and they build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy. 

Responsibilities
Key Performance Areas: 

• Provide input into the product vision and roadmap for Supersonic by aligning overall company strategy, business unit requirements, Supersonic objectives and key opportunities identified through business system knowledge
• Be a Super User on the Supersonic Business Systems
• Provide direction to the Agile development team and stakeholders and create requirements 
• Ensure that the development team always has an adequate amount of prior prepared tasks to work on
• Provide input into creating the Agile Product Roadmap which is based on the goals of the company and resources available. 
• Maintain the Agile Product Roadmap and make sure all stakeholders are aligned and informed on all progress of all projects.
• Provide backlog management, iteration planning, and elaboration of the user stories
• Prioritization of the backlog based on business priorities. 
• Develop user stories. 
• Spend significant time project managing the actual development of the product. 
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Acting as the primary liaison between the business stakeholders and the development teams. 
• Participating and driving agile ceremonies meetings and product sprints
• Monitoring and evaluating product progress at each stage of the process
• Keep abreast with Agile/Scrum best practices and new trends
• Optimize and continuously improve the experience and the value derived from of the products, journeys and services delivered through ongoing analysis of customer feedback, user / journey analytics and innovation
• Follow local and international trends from both a technological and a business perspective and make recommendations to extend offerings or improve existing ones

Quality and Project Management

• Implement effective methods and standards to deliver the strategy
• Ensure that projects are delivered within the agreed timelines and in accordance with agreed quality standards
• Consider and recommend enhancements for project performance and processes and initiate remedial action where defects are evident

Stakeholder Management

• Ensure development team has clearly defined metrics to evaluate success and continuous, measurable improvement and that these are properly monitored
• Compile regular project management reports, status and showcase reports

Product Ownership Complexity: 

• Contribute toward a customer centric culture
• Contribute toward a culture of innovation and agility
• Build professionalism, loyalty and commitment to the organization 
• Communicate actively and effectively resolving any potential conflicts that may arise 
• Living the SUPERSONIC Brand – influence employees’ behavior 

Required Skills & Capabilities 

• Provide input into the formulation of strategy and vision and translate big picture thinking into an executable roadmap
• Proven knowledge of standard concepts, practices, and procedures within the agile framework
• Strong collaborator with cross-functional teams from tech, design, and business
• Experienced in facilitating agile workflows, managing a backlog/release plan, tracking team level metrics, removing blockers and reporting on progress
• Working experience guiding teams in an agile setting
• Strong business acumen and commercial mindset
• Strong leader, collaborator, team player, and individual contributor
• Strong communication skills with comfort in speaking with business stakeholders
• Strong problem solver with ability to influence the team to push the solution and progress
• Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change
• Able to think like a customer, to anticipate new customer needs and further develop the range of services to the mutual benefit of the company and the customer
• Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
• Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn – pushes teams to do the same 
• Experience with front-end and website applications and integration, building consumer quality products, enabling business capability and objectives through technology
• Ability to work under pressure and manage stakeholder expectations with tight deadlines. 
• Skills to communicate complex ideas effectively and succinctly 
• Excellent knowledge of tracking and analytics setup

Key Deliverables

• Drive a clear product vision and communicate it effectively to stakeholders, the product team, and the rest of the unit
• End to end team output strategy from inception to production
• Accountable for product specific KPIs once solution enters production and communicate regular tracking to stakeholders 
• Completion of projects within agreed time frames
• Facilitate release planning with stakeholders as well as regular demos

Qualifications
Education:

• Bachelor's degree in computer science, engineering, business, or equivalent
• Formal certification in Product Owner, Agile Delivery, User Experience or other relevant fields essential

Experience:

• 4 - 6 years as a Product Owner and / or Product Lead working within a product environment to develop and build digital platforms /digital products and services
• Experience in Agile delivery environment
• Experience in ISP industry or telecoms would be beneficial
• Outstanding communication, presentation, and leadership skills