Active Jobs at Mustek Limited

Job Purpose:

• Checking stock on arrival of couriers to verify if goods are received correctly and in good condition and taking action as necessary. Receiving, storing and issuing goods to ensure uninterrupted supply of required stock to the Company and customers.
• Is responsible for general logistics functions, such us correctly releasing stock to customers. At the front counter, the job purpose is providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner.
• Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate customer. Responsible for assisting customers with the booking in of goods for repairs, and collection of repaired goods.
• Strive to provide customers with the best experience possible and work to solve problems quickly.

Responsibilities:

Goods Receiving

• Check all boxes during delivery and endorse waybills when there is visible damage to boxes being delivered by couriers.
• Assist with taking photographs of visible damage and reporting to couriers and Supervisor.
• Scan stock from local suppliers into Mustek system

Goods Processing

• Administer the daily movement and storage of stock, ensuring 100% accuracy at all times.
• Picking, packing and distributing orders accurately, efficiently and on time, where necessary personally delivering to Dispatch if customers are waiting.
• Safe handling of all stock to ensure 0% damages. This includes following predetermined standards of height restrictions when packing, safe loading of trolleys, and correct handling of all items with circuits (never touching copper parts directly with fingers.)
• Maintain effective and correct shelving arrangement with correct item codes displayed.
• Assist with internal enquiries.
• Safely handle pallet jacks and trolleys, packing trolleys in the correct manner to prevent damages due to stock toppling over if the trolley should bump.
• Receive, store and issue goods against orders.
• Check goods received against orders placed on suppliers.
• Ensure the right quantity and quality is received.

Operational Duties

• Take responsibility for Stores operations if the Supervisor is off duty or out of the office.
• Prepare for receiving stock by printing orders according to the courier manifest.
• Credit all stock received from Head Office on the Mustek system.
• Contact all customers for uncollected stock on a weekly basis and cancel orders when necessary.
• Assist sales staff with enquiries regarding progress of deliveries or collections, communicating effectively and professionally at all times.

Stock Taking

• Ensure that stock sheets are updated.
• Count stock.
• Carry out cycle check counts and hand completed count sheets to Supervisor.

Logistics (Internal Movement of Stock)

• Efficiently and accurately check all stock received in the Stores Department.
• Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
• Accurate shelving of stock in the correct locations for collection or delivery.
• Complete the checking and shelving of stock within two hours from receipt.
• Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
• Prepare goods for couriers and capture the waybill information in time for the daily collection.

Front Counter Service

• Maintain professional, courteous and friendly interface with visitors/customers always
• Presenting a professional image by taking care to be neatly dressed.
• Greet customers who enter the building and answer their questions in a friendly, conversational manner, directing them to the correct department or area.
• Being vigilant and taking appropriate action regarding suspicious behaviour from visitors (e.g. calling Supervisors/Management to assist).
• Ensuring that the correct order is handed over to the correct customer, checking the details on the Mustek system and verifying the identity of the customer.
• Ensuring that customer receives the correct and complete order on collection, by checking items together.
• Strive to provide customers with the best experience possible and work to solve problems quickly, maintaining a professional attitude even in the face of challenges, such as dealing with an irate customer.
• Check goods together with customer on collection to ensure correct and complete order is handed over.

Driver Duties

• Checking all stock against invoices/PODs for the correct order and quantity when loading vehicles for delivery.
• Handle stock in correct manner to always prevent damage to stock as well as personal injuries.
• Deliver all items timeously and professionally.
• Ensure correct order and quantity is delivered to the correct client always.
• Communicate delays or other problems that occur on route to Logistics Supervisor immediately and adjust plan according to instructions.
• Driving safely ensuring no speeding fines or other traffic regulation contraventions always.
• Maintain professional and courteous conduct on the roads always.
• Maintain vehicle in a neat and presentable condition always.
• Ensure vehicle is checked at least once per week (or whenever vehicle was driven by another employee) according to vehicle check list and report any concerns or mechanical problems immediately.
• Report accidents or damage to vehicles immediatelyBooking and Collection of Repairs
• Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail customers to collect stock and update Epicor.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Escalate unresolved customer queries and complaints to the Supervisor within one hour.
• Maintain effective tracking of uncollected repairs.
• Follow up with customers on all outstanding collections weekly.
• Report on action taken on uncollected repairs weekly.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Escalate problems or concerns to Supervisors or Manager without delay so that the necessary solutions can be arranged timeously.

Booking and Collection of Repairs

• Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail customers to collect stock and update studio.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Escalate unresolved customer queries and complaints to the Supervisor within one hour.
• Maintain effective tracking of uncollected repairs.
• Follow up with customers on all outstanding collections weekly.
• Report on action taken on uncollected repairs weekly.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Escalate problems or concerns to Supervisors or Manager without delay so that the necessary solutions can be arranged timeously.

Housekeeping

• Contribute to the improvement of a safe work environment in the work area.
• Maintain a tidy/clean Stores area.

Qualification and Experience:

• Matric
• At least 1 year’s applicable warehouse/stores/ clerical/dispatch/stock control experience in ICT

Skills and Knowledge:

• Basic mathematics principles
• Stock taking
• Health and safety
• Best storage practices to mitigate risk in terms of damage, loss of stock
• Inventory keeping
• Correct handling to prevent damage
• Correct packing and shelving
• Basic knowledge of general administrative processes
• Good knowledge of stock control requirements
• Good knowledge of facility layout
• Excellent knowledge of applicable Mustek systems, processes and procedures.
• Use of systems and information technology
• Good organisational skills
• Using information technology
• Good time management
• Good interpersonal skills
• Good oral and written communication skills

Closing Date 30 April 2026

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Job Purpose:

• To provide administrative support to the Product Manager in terms of account management, orders, sales requests, training, marketing, client and Vendor liaison, etc.
• The person will be responsible for selling products, training and supporting the sales team and resellers with enquires, quotations and availability of stock.
• Product Specialist must be able to promote products and build a lasting relationship with Vendors, the internal sales team, as well as and existing customers.
• To assist the Product Manager with daily operations of the division. This will include all duties that the Product Manager deems fit to delegate.

Responsibilities:

Product Management Support

• Help with day to day sales and contribute to the bottom line.
• Provide accurate updated product content and ensure that the system/e-commerce is updated within a reasonable amount of time.
• Checking purchase orders against purchase confirmations to ensure no item missed off.
• Managing of open orders on venders and internal.
• Due Date Management
• Manage and order stock on back order as well as run rate or for certain deals.
• Complete competitive analysis monthly.
• Creating new product codes and managing consistent code structure.
• Assistance with compiling and distribution of pricelists; update pricelists and system information.
• Checking for errors on the pricelists before sending.
• Understand costings and shipping models and terminology, margin management.
• Cultivate knowledge and thorough understanding of Forex.
• Assist with tenders and quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Apply logic in decision making

Customer Satisfaction

• Manage customer needs and ensure satisfaction is achieved.
• Maintain Vendor relationships, as well as negotiate contracts, prices and stock.
• Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales as to maximise profitability.
• Work closely with key customers to develop product, sales strategies.
• Identify and fill product gaps thus improve customer experience and generating growth.
• Bridge the gap between Sales and Client by supplying product and information, prioritize activities based on maximising business and customer impact.
• Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing special and customised orders.        
• Maintain and retain client relationships.
• Maximise product marketing communication, events and business objectives.    
• Vendor reports: to comply with submission of the required Vendor reports as stipulated in the various Vendor distribution agreement.
• Attend Vendor symposiums to remain abreast of technology.

Marketing

• Manage Demo items and Demo display areas.
• From time to time, it will be deemed the Product Assistant responsibility to travel to branches, conferences and symposiums.
• Brand specific and dependant on maturity of assistant.
• Assist with marketing flyers, events and incentives, as well as managing them. (Implement or support marketing campaigns).
• Assist with marketing ideas and initiatives.
• Attend events related to the product to network, learn, and market.

Stock Management

• Keep ETAs of incoming stock updated on the system by checking back-order reports and leasing with Vendors.
• Manage aged stock and come up with ideas and action on how to move.
• Manage current stock within budget stock days.
• Keep the lab updated on outstanding and required stock.
• Build and maintain relationships with local suppliers.

Training and Development

• Maintain and develop MS Office Excel skills and presentation skills.  
• Read and research products, technology and market trends to remain abreast of technology.
• Keep abreast with the latest technology and products by attending scheduled training.
• Introductory and consistent training to ensure that the entire Sales team and customers are kept abreast of Mustek’s product offering.

Qualifications and Experience

• Matric
• A tertiary qualification in marketing/sales would be advantageous
• Minimum 3 years’ experience in marketing and sales environment at a similar level

Skills and Knowledge:

• Sales and marketing principles and procedures
• Microsoft Office, Excel especially
• ICT industry knowledge
• Product specific knowledge
• Sales and marketing principles and procedures
• Verbal and non-verbal persuasion techniques and communication
• Clear understanding of Products [Technology/ Lifecycle and drivers]
• Knowledge of import and costing methodology
• Basic understanding of business and profitability
• Analysing of data and interpretation thereof
• Superior presentation skills
• Good problem solving/analytic skills
• Good relationship building skills
• Good general administration skills
• Good influencing/persuasion skills
• Strategy development skills
• Negotiation skills
• Good verbal and written communication skills
• Good organisational skills
• Good people and customer management skills
• Superior networking skills
• Superior presentation/public speaking
• Good communication skills
• Good information processing skills
• Good creative skills/idea generation skills

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Job Purpose:

• To assist the Huawei Enterprise Team in growing business and opportunities by e.g., designing solutions based on the clients’ requirements, assisting with the tender processes and providing support (internal and external) to Huawei Enterprise customers, etc.

Responsibilities:

Product Specialist Service

• To grow the business in the specified African Countries Portfolio.
• Design solutions based on the clients’ requirements.
• Assist with the tender processes.
• Conduct demos and POC on Huawei products.
• Assisting with some credits.
• Deliver Proof of Concepts (POC) follow up on POC and get required documentation from clients so we can claim rebates.
• Monitor accurate and correct delivery of products sold (AM and logistics internal and Huawei).
• Ensuring quality of service by developing a thorough and detailed knowledge of pre-sales technical specifications around area of work.
• Ensure pipeline document up to date 24/7.
• Provide back order feedback.
• Respond timeously to Huawei Enterprise quotes.
• Maintenance/EOM discussions with partners.
• Attending necessary training to upskill and maintaining certifications annually.
• Assisting during customers and staff training when necessary.
• Assisting with growing Huawei Enterprise division.
• Promote incentives to partners.
• Internal and external training.
• Regional travel when and if required.
• Afterhours access and work when and if required.

 Customer Satisfaction

• Maintaining partner relationships and delivering the best customer service.
• Handling queries relating to Huawei Enterprise Products.
• Refreshing and following up old quotes (part of courtesy calls).
• Courtesy calls to customers.
• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
• Promote Huawei specials and product to customers.
• Weekly/Daily Customer facing visits feedback to be provided.
• Providing support (internal and external) to Huawei Enterprise Customers.

Qualification and Experience:

• Matric or Grade 12
• Tertiary commerce qualification would be advantageous
• Required to be pre-sales and sales certified within relevant Huawei product portfolio pertinent to position and more
• 2 years' experience within distribution channel and equivalent vendor specific

Skills and Knowledge:

• Project Management
• Marketing principles
• Customer service
• Internal process and procedure/policy
• Problem solving/analytic skills
• Administration skills (e.g., Microsoft Office)
• Verbal and written communication skills
• People and customer management skills
• Conflict management skills
• Networking skills
• Communication skills
• Evaluative skills
• Customer relations skills
• Numerical skills
• Information processing skills
• Relationship building skills
• Influencing/persuasion skills
• Negotiation skills
• Organisational skills
• Delegation skills
• Presentation/public speaking
• Attentiveness
• Deductive reasoning skills
• Comprehension skills
• Creative skills/idea generation skills

Closing Date 19 May 2026