Active Jobs at NMG Benefits

ROLE OVERVIEW

• The Administration Consultant is responsible for the day-to-day administration of clients with the primary focus on member queries, member plan advice, HR/Payroll queries and new business applications tracking and activating.

KEY PERFORMANCE OBJECTIVES

Client Responsibilities Tasks

• Identifying common trends within the client and providing solutions in consultation with the CC
• Back-office query resolution
• Telephonic member plan advice
• Ensuring loyalty programme uptake
• Member queries received via email or telephonic
• Member plan advice
• New business screening of applications, tracking status and ensuring activation
• Online application processes
• HR/payroll queries relating to medical scheme benefits received via email, fax or telephonic
• Constant follow up and feedback to relevant parties
• Building of relationships with HR/payroll
• Management of client expectations
• Attend client meetings as needed
• Manage relationship with HR/payroll
• Distribution of membership packs and/or cards

General Responsibilities

• Compliance with the NMG style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• All queries to be logged on the CMS system
• All client correspondence is to be signed off and saved in the correct folder according to the style guide
• Answering ringing phones and logging of calls on CMS
• Capturing daily stats for queries received via email, fax, or telephone on CMS
• General assistance to the Member Consultant, Corporate Consultant, Consulting Manager, and Team Leader
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Completion of MI-TIME weekly
• Back-up to other Member Consultant and/or Administration Consultants if required (buddy system)
• Self- management of petrol and telephone accounts.

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• Matric certificate
• Industry related degree
• Regulatory Exams (RE) and Wealth management are advantageous

Experience

• 3-5 years Healthcare Administration experience

Competencies (skills required)

• Administrative skills
• Interpersonal skills
• Co-ordination skills
• Time management
• Problem solving
• Communication skills

go to method of application »

ROLE OVERVIEW

• The Administration Consultant is responsible for the day-to-day administration of clients with the primary focus on member queries, member plan advice, HR/Payroll queries and new business applications tracking and activating.

KEY PERFORMANCE OBJECTIVES

Client Responsibilities Tasks

• Identifying common trends within the client and providing solutions in consultation with the CC
• Back-office query resolution
• Telephonic member plan advice
• Ensuring loyalty programme uptake
• Member queries received via email or telephonic
• Member plan advice
• New business screening of applications, tracking status and ensuring activation
• Online application processes
• HR/payroll queries relating to medical scheme benefits received via email, fax or telephonic
• Constant follow up and feedback to relevant parties
• Building of relationships with HR/payroll
• Management of client expectations
• Attend client meetings as needed
• Manage relationship with HR/payroll
• Distribution of membership packs and/or cards

General Responsibilities

• Compliance with the NMG style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• All queries to be logged on the CMS system
• All client correspondence is to be signed off and saved in the correct folder according to the style guide
• Answering ringing phones and logging of calls on CMS
• Capturing daily stats for queries received via email, fax, or telephone on CMS
• General assistance to the Member Consultant, Corporate Consultant, Consulting Manager, and Team Leader
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Completion of MI-TIME weekly
• Back-up to other Member Consultant and/or Administration Consultants if required (buddy system)
• Self- management of petrol and telephone accounts.

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• Matric certificate
• Industry related degree
• Regulatory Exams (RE) and Wealth management are advantageous

Experience

• 3-5 years Healthcare Administration experience

Competencies (skills required)

• Administrative skills
• Interpersonal skills
• Co-ordination skills
• Time management
• Problem solving
• Communication skills

go to method of application »

ROLE OVERVIEW

• The Administration Consultant is responsible for the day-to-day administration of clients with the primary focus on member queries, member plan advice, HR/Payroll queries and new business applications tracking and activating.

KEY PERFORMANCE OBJECTIVES

Client Responsibilities Tasks

• Identifying common trends within the client and providing solutions in consultation with the CC
• Back-office query resolution
• Telephonic member plan advice
• Ensuring loyalty programme uptake
• Member queries received via email or telephonic
• Member plan advice
• New business screening of applications, tracking status and ensuring activation
• Online application processes
• HR/payroll queries relating to medical scheme benefits received via email, fax or telephonic
• Constant follow up and feedback to relevant parties
• Building of relationships with HR/payroll
• Management of client expectations
• Attend client meetings as needed
• Manage relationship with HR/payroll
• Distribution of membership packs and/or cards

General Responsibilities

• Compliance with the NMG style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• All queries to be logged on the CMS system
• All client correspondence is to be signed off and saved in the correct folder according to the style guide
• Answering ringing phones and logging of calls on CMS
• Capturing daily stats for queries received via email, fax, or telephone on CMS
• General assistance to the Member Consultant, Corporate Consultant, Consulting Manager, and Team Leader
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Completion of MI-TIME weekly
• Back-up to other Member Consultant and/or Administration Consultants if required (buddy system)
• Self- management of petrol and telephone accounts.

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• Matric certificate
• Industry related degree
• Regulatory Exams (RE) and Wealth management are advantageous

Experience

• 3-5 years Healthcare Administration experience

Competencies (skills required)

• Administrative skills
• Interpersonal skills
• Co-ordination skills
• Time management
• Problem solving
• Communication skills

go to method of application »

ROLE OVERVIEW

• The Member Consultant assumes responsibility for the day-to-day management of a portfolio of health care clients under the supervision of the Consulting Manager. The primary focus is the servicing of clients’ HR and members face to face regarding medical scheme queries, plan advice, billings etc. The Member Consultant is also responsible for induction training and member training. The secondary focus is to assume the responsibility of an Administration Consultant when in the office or as required.

DUTIES & RESPONSIBILITIES

Key Performance Objectives:

• Client Responsibilities
• Identification of ICU clients
• Identifying common trends within the client and providing solutions in conjunction with the CC
• Implementing proactive services in conjunction with the CC
• Face to face query resolution with members/HR/payroll
• Back-office query resolution
• Member plan advice
• Member queries via email, fax or telephonic
• HR training on processes and procedures
• HR queries relating to their monthly billing
• HR queries relating to the medical scheme benefits
• Constant follow up and feedback to relevant parties
• Building of relationships with HR/payroll
• Responsible for updating client information and requirements at branch level
• Member renewals training presentations and one on one sessions as required
• Facilitate the relationship between the client and respective medical scheme/s
• Delivery of presentations to clients
• Rolling out and implementation of healthcare Projects in conjunction with the CC
• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• Compulsory to load applications electronically where possible

General Responsibilities

• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• Compulsory to load applications electronically where possible
• All client correspondence is to be signed off and saved in the correct folder according to the style guide
• Capturing daily stats for queries received via email, fax or telephone on CMS
• General assistance to Corporate Consultant and Consulting Manager
• Identifying and pursuing new business and cross selling opportunities
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Completion of MI-TIME weekly
• Back-up to other Member Consultants and/or Administration Consultants if required (buddy system)

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• Matric certificate
• The Member Consultant will be expected to adhere to any legislative requirements (such as FPI)

Experience

• 3-5 years Administration and Health Care experience
• Own vehicle and valid driver's license

Competencies (skills required)

• Administrative skills: Has attention to detail; ability to handle and deal with a lot of documents. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner. Perform certain secretarial functions as and when required.
• Interpersonal skills: Relates well to all kinds of people. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
• Co-ordination skills: Able to multi-task in an effective manner. Does not get confused easily. Able to change direction at a moment notice whilst ensuring timeous completion of all operations. Maintains up to date knowledge of all current tasks.
• Time management: Uses their time effectively and efficiently. Values time. Concentrates their efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Problem solving skills: Uses logic and methods to solve difficult problems with effective solutions. Makes use of all resources to get answers. Able to see hidden problems. Good at analysis. Looks beyond the obvious desired objectives.
• Communication skills: Is able to communicate clearly both verbally and in writing. Able to get the messages across that have the desired effect

go to method of application »

ROLE OVERVIEW

• The Member Consultant assumes responsibility for the day-to-day management of a portfolio of health care clients under the supervision of the Consulting Manager. The primary focus is the servicing of clients’ HR and members face to face regarding medical scheme queries, plan advice, billings etc. The Member Consultant is also responsible for induction training and member training. The secondary focus is to assume the responsibility of an Administration Consultant when in the office or as required.

DUTIES & RESPONSIBILITIES

Key Performance Objectives:

• Client Responsibilities
• Identification of ICU clients
• Identifying common trends within the client and providing solutions in conjunction with the CC
• Implementing proactive services in conjunction with the CC
• Face to face query resolution with members/HR/payroll
• Back-office query resolution
• Member plan advice
• Member queries via email, fax or telephonic
• HR training on processes and procedures
• HR queries relating to their monthly billing
• HR queries relating to the medical scheme benefits
• Constant follow up and feedback to relevant parties
• Building of relationships with HR/payroll
• Responsible for updating client information and requirements at branch level
• Member renewals training presentations and one on one sessions as required
• Facilitate the relationship between the client and respective medical scheme/s
• Delivery of presentations to clients
• Rolling out and implementation of healthcare Projects in conjunction with the CC
• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• Compulsory to load applications electronically where possible

General Responsibilities

• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• Compulsory to load applications electronically where possible
• All client correspondence is to be signed off and saved in the correct folder according to the style guide
• Capturing daily stats for queries received via email, fax or telephone on CMS
• General assistance to Corporate Consultant and Consulting Manager
• Identifying and pursuing new business and cross selling opportunities
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Completion of MI-TIME weekly
• Back-up to other Member Consultants and/or Administration Consultants if required (buddy system)

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• Matric certificate
• The Member Consultant will be expected to adhere to any legislative requirements (such as FPI)

Experience

• 3-5 years Administration and Health Care experience
• Own vehicle and valid driver's license

Competencies (skills required)

• Administrative skills: Has attention to detail; ability to handle and deal with a lot of documents. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner. Perform certain secretarial functions as and when required.
• Interpersonal skills: Relates well to all kinds of people. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
• Co-ordination skills: Able to multi-task in an effective manner. Does not get confused easily. Able to change direction at a moment notice whilst ensuring timeous completion of all operations. Maintains up to date knowledge of all current tasks.
• Time management: Uses their time effectively and efficiently. Values time. Concentrates their efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Problem solving skills: Uses logic and methods to solve difficult problems with effective solutions. Makes use of all resources to get answers. Able to see hidden problems. Good at analysis. Looks beyond the obvious desired objectives.
• Communication skills: Is able to communicate clearly both verbally and in writing. Able to get the messages across that have the desired effect

go to method of application »

ROLE OVERVIEW

• The Member Consultant assumes responsibility for the day-to-day management of a portfolio of health care clients under the supervision of the Consulting Manager. The primary focus is the servicing of clients’ HR and members face to face regarding medical scheme queries, plan advice, billings etc. The Member Consultant is also responsible for induction training and member training. The secondary focus is to assume the responsibility of an Administration Consultant when in the office or as required.

DUTIES & RESPONSIBILITIES

Key Performance Objectives:

• Client Responsibilities
• Identification of ICU clients
• Identifying common trends within the client and providing solutions in conjunction with the CC
• Implementing proactive services in conjunction with the CC
• Face to face query resolution with members/HR/payroll
• Back-office query resolution
• Member plan advice
• Member queries via email, fax or telephonic
• HR training on processes and procedures
• HR queries relating to their monthly billing
• HR queries relating to the medical scheme benefits
• Constant follow up and feedback to relevant parties
• Building of relationships with HR/payroll
• Responsible for updating client information and requirements at branch level
• Member renewals training presentations and one on one sessions as required
• Facilitate the relationship between the client and respective medical scheme/s
• Delivery of presentations to clients
• Rolling out and implementation of healthcare Projects in conjunction with the CC
• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• Compulsory to load applications electronically where possible

General Responsibilities

• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• Compulsory to load applications electronically where possible
• All client correspondence is to be signed off and saved in the correct folder according to the style guide
• Capturing daily stats for queries received via email, fax or telephone on CMS
• General assistance to Corporate Consultant and Consulting Manager
• Identifying and pursuing new business and cross selling opportunities
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Completion of MI-TIME weekly
• Back-up to other Member Consultants and/or Administration Consultants if required (buddy system)

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• Matric certificate
• The Member Consultant will be expected to adhere to any legislative requirements (such as FPI)

Experience

• 3-5 years Administration and Health Care experience
• Own vehicle and valid driver's license

Competencies (skills required)

• Administrative skills: Has attention to detail; ability to handle and deal with a lot of documents. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner. Perform certain secretarial functions as and when required.
• Interpersonal skills: Relates well to all kinds of people. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
• Co-ordination skills: Able to multi-task in an effective manner. Does not get confused easily. Able to change direction at a moment notice whilst ensuring timeous completion of all operations. Maintains up to date knowledge of all current tasks.
• Time management: Uses their time effectively and efficiently. Values time. Concentrates their efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Problem solving skills: Uses logic and methods to solve difficult problems with effective solutions. Makes use of all resources to get answers. Able to see hidden problems. Good at analysis. Looks beyond the obvious desired objectives.
• Communication skills: Is able to communicate clearly both verbally and in writing. Able to get the messages across that have the desired effect

go to method of application »

ROLE OVERVIEW

• The Corporate Consultant is responsible for a portfolio of clients in terms of the overall strategic consulting, servicing and day-to-day running of the client under the guidance of the Consulting Manager and with the support of the office based Administration Consultant and the onsite Member Consultant.

DUTIES AND RESPONSIBILITIES

Management of allocated teams

• Implementation and management of consulting strategy and projects into their teams
• Mentorship, “on the job training” and succession planning for Member Consultants with input and assistance from the Consulting Manager
• Identification of training needs within the team
• Monthly workflow meetings with the team
• Training to staff on strategic reporting templates
• Attend high level strategy meetings with the main focus on Corporate Consultant portfolio
• Identification of ICU clients and controlling of the overall ICU client strategy within the Corporate Consultant teams
• Elevating to Consulting Manager
• Ensure that a minimum of two CRM visits per client per year take place within the teams
• Ongoing management of all clients
• Member queries via email, fax or telephonic as required

Customer Relationship Management

• HR training on processes and procedures
• Constant follow up and feedback to relevant parties
• Building of relationships with executives, senior management and HR/payroll
• Consulting on health care issues relevant to the client (wellness, subsidies, scheme reviews etc.)
• Member renewals training presentations and one-on-one sessions as required
• Compilation of report cards detailing planned services and implementation and delivery of these planned services
• Ensuring Service Level Agreements are in place with clients and that these are renewed as and when required
• Provide clients with a personalised executive assistance programme
• Facilitate the relationship between the client and respective medical scheme/s
• Compilation and delivery of presentations, strategic advice and reports to clients
• Management of client expectations
• Rolling out and implementation of health care projects

General responsibilities

• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period on CMS
• Identify and pursue new business and cross-selling opportunities
• Completion of MI-TIME weekly
• Management of documents into the health care library/ SharePoint
• Ensure Scheme Champ duties are carried out effectively
• Provide input with regards to divisional training required
• Attend internal meetings and training as and when required

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• A three-year business qualification will be preferable
• Will need to meet the requirements as set out by FAIS

Experience

• 5-10 years consulting experience
• 5 years industry related experience

Other requirements

• Own vehicle and valid drivers license

Competencies (skills required)

• Delegation skills
• Strategic agility
• Planning and organising skills
• Interpersonal skills
• Time management skills
• Problem solving skills
• Communication skills

go to method of application »

ROLE OVERVIEW

• The Corporate Consultant is responsible for a portfolio of clients in terms of the overall strategic consulting, servicing and day-to-day running of the client under the guidance of the Consulting Manager and with the support of the office based Administration Consultant and the onsite Member Consultant.

DUTIES AND RESPONSIBILITIES

Management of allocated teams

• Implementation and management of consulting strategy and projects into their teams
• Mentorship, “on the job training” and succession planning for Member Consultants with input and assistance from the Consulting Manager
• Identification of training needs within the team
• Monthly workflow meetings with the team
• Training to staff on strategic reporting templates
• Attend high level strategy meetings with the main focus on Corporate Consultant portfolio
• Identification of ICU clients and controlling of the overall ICU client strategy within the Corporate Consultant teams
• Elevating to Consulting Manager
• Ensure that a minimum of two CRM visits per client per year take place within the teams
• Ongoing management of all clients
• Member queries via email, fax or telephonic as required

Customer Relationship Management

• HR training on processes and procedures
• Constant follow up and feedback to relevant parties
• Building of relationships with executives, senior management and HR/payroll
• Consulting on health care issues relevant to the client (wellness, subsidies, scheme reviews etc.)
• Member renewals training presentations and one-on-one sessions as required
• Compilation of report cards detailing planned services and implementation and delivery of these planned services
• Ensuring Service Level Agreements are in place with clients and that these are renewed as and when required
• Provide clients with a personalised executive assistance programme
• Facilitate the relationship between the client and respective medical scheme/s
• Compilation and delivery of presentations, strategic advice and reports to clients
• Management of client expectations
• Rolling out and implementation of health care projects

General responsibilities

• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period on CMS
• Identify and pursue new business and cross-selling opportunities
• Completion of MI-TIME weekly
• Management of documents into the health care library/ SharePoint
• Ensure Scheme Champ duties are carried out effectively
• Provide input with regards to divisional training required
• Attend internal meetings and training as and when required

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• A three-year business qualification will be preferable
• Will need to meet the requirements as set out by FAIS

Experience

• 5-10 years consulting experience
• 5 years industry related experience

Other requirements

• Own vehicle and valid drivers license

Competencies (skills required)

• Delegation skills
• Strategic agility
• Planning and organising skills
• Interpersonal skills
• Time management skills
• Problem solving skills
• Communication skills