Administration Consultant - Healthcare (Durban) at NMG Benefits

ROLE OVERVIEW

• The Administration Consultant is responsible for the day-to-day administration of clients with the primary focus on member queries, member plan advice, HR/Payroll queries and new business applications tracking and activating.

KEY PERFORMANCE OBJECTIVES

Client Responsibilities Tasks

• Identifying common trends within the client and providing solutions in consultation with the CC
• Back-office query resolution
• Telephonic member plan advice
• Ensuring loyalty programme uptake
• Member queries received via email or telephonic
• Member plan advice
• New business screening of applications, tracking status and ensuring activation
• Online application processes
• HR/payroll queries relating to medical scheme benefits received via email, fax or telephonic
• Constant follow up and feedback to relevant parties
• Building of relationships with HR/payroll
• Management of client expectations
• Attend client meetings as needed
• Manage relationship with HR/payroll
• Distribution of membership packs and/or cards

General Responsibilities

• Compliance with the NMG style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• All queries to be logged on the CMS system
• All client correspondence is to be signed off and saved in the correct folder according to the style guide
• Answering ringing phones and logging of calls on CMS
• Capturing daily stats for queries received via email, fax, or telephone on CMS
• General assistance to the Member Consultant, Corporate Consultant, Consulting Manager, and Team Leader
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Completion of MI-TIME weekly
• Back-up to other Member Consultant and/or Administration Consultants if required (buddy system)
• Self- management of petrol and telephone accounts.

QUALIFICATION, EXPERIENCE AND COMPETENCIES

Minimum Qualification

• Matric certificate
• Industry related degree
• Regulatory Exams (RE) and Wealth management are advantageous

Experience

• 3-5 years Healthcare Administration experience

Competencies (skills required)

• Administrative skills
• Interpersonal skills
• Co-ordination skills
• Time management
• Problem solving
• Communication skills