Active Jobs at SBV Services (Pty) Ltd.

Description

Ensures that all transactions in area or responsibility are processed timeously

• On time generation of all entries in paying status from Procurement system for area under control (Accounts Payable, Imprest, Petty cash).
• Ensure the accuracy of all GL allocations.
• Review for items of Capital nature or prepaid items.
• Process journals to reallocate cost when GL allocations are incorrect.
• Ensure the accuracy and validity of all supporting documentation.
• Ensures that all invoices complies with the VAT regulations in order to claim VAT back.
• Escalate all outstanding entries that are not timeously loaded or receipted.
• Process all manual entries, not generated from the sub ledgers, on the Bank statement in the Cashbook.
• Maintain fixed assets in the asset register in terms of Addition, Disposals, Transfer and revaluation.
• Process all billing in area of responsibility.

Payment and refund processing

Responsible for:

• On time processing of all payments and refunds in area of control.
• Accuracy and completeness off payments.
• All reconciliations that supports payments are in balance (Groups and Large National vendors).
• All vendors are paid within payment terms (Groups and Large National vendors).
• All Imprest and Petty cash accounts are refunded within timelines.
• All employee refunds are processed within timelines.
• All statutory payments are processed within timelines
• Accruals an reallocations
• Raise accruals for all receipted open orders on procurement report.
• Raise accruals for all recurring expenses in area of control.
• Reverse accruals when payments are generated from procurement system.

Reconciliations

• Responsible for Balance sheet recons for area of responsibility.
• Ensure only valid entries in Balance sheet recons and resolve reconciling items timeously.
• Master file administration
• Load suppliers on the Financial system
• Load suppliers on the Banking system
• Ensure completed supporting documentation
• Maintain Asset Setup in Syspro with regards to Asset Type, Branch, Asset Owner, Location, Depreciation Code etc.
• Maintain Banking matrix for all Bank platforms
• Maintain all user setups with Banks

Prepare Foreign currency payments and control

• Prepare the foreign payments in accordance with forex policy payments.
• Maintain register for all foreign currency received and issued, to reconcile with foreign currency on hand at all times.
• Follow up to ensure that reconciliation and unused forex are submitted to finance within 5 days after returning from overseas trip, escalate where necessary. Escalate non adherance
• Perform a physical cash count on a monthly basis.

Petty Cash

• Responsible for the issuing Petty Cash at Support Office
• Verify that the correct level of authority has been attained before releasing funds.
• Balance funds on a weekly and monthly basis.
• Escalate outstanding submission timeously for Support Office
• Maintain Treasury Function
• Determine daily the cash balance and requirements for next day and submit to Finance Manager
• Maintain bank balances at an optimum level
• Compile daily cashflow input sheets

Manage Capex allocation

• Issue Capex in line with Capex policy
• Maintain Capex register for monthly reporting
• General office administration
• Keeps record of all financial documentation for auditing purposes
• Ensure all Filling are done within agreed time frames

Adhoc

• Assist with any Adhoc duties as when required. 

Requirements

• Matric Qualification with Accounting and Mathematics.
• External: 3 Year tertiary financial qualification
• Internal: studying towards a 3-year professional tertiary financial qualification with first year successfully completed

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Description

Provide efficient and accurate HR administration tone’s centre

• Responsible for creating, maintaining and updating the personnel record system manual and electronic (HRIS) for record and audit purposes by updating records accordingly and filing documentation as per legislative and company requirements and information
• Track and monitor the registration of personnel on the medical aid and the administration for completeness of all applications. Follow up on all queries through tresolution
• Administer and provide information for the following in accordance with company and legislative standard including but not limited to:

External claim documentation and processes including but not limited to:

• IOD
• Death
• Disability ICAS referrals
• Internal Documentation including but not limited t:
• Relevant job profile signed, uploaded and filed.
• Relevant PPA signed, uploaded and filed.
• Engagement forms
• Termination forms
• Provident Fund
• Safrican
• Spouse insurance
• Bonus Provision
• Acknowledgement of Debts
• Leave forms and supporting docs
• Maintain confidentiality of information and documentation at all times in accordance with company and legislative standards and policies
• Administer all transactional admin as per mandate (engagements, terminations, internal transfers etc) for one’s Centre
• Resolve queries relating temployee benefits and payslips timeously
• Responsible for consolidating, compiling and communicating value added MIS and HR reporting trelevant stakeholders
• Compile, verify and submit value added HR management information reports tthe relevant
• Engage with relevant stakeholders (Regional HRBP, Centre Management, Finance business partners) including but not limited to:
• Weekly Vacancy Tracker
• Trend analysis on Performance appraisals
• End tend leave management
• Overtime management
• Complement and discrepancies
• Updated staff list ttraining
• Payroll discrepancies
• IR stats (warnings, grievances)
• Attrition
• Organograms
• Transformation (EAP targets, transformation committee concerns)
• Ad hoc

Responsible for facilitating, analysing and controlling the leave management process

Responsible for the leave management within one’s Centre/s including but not limited to:

• Accuracy and completeness of data (applicable notes, leave allocations etc.)
• Leave records are maintained and filed
• Leave liability reduction
• Monitoring employee balances tguarantee statutory leave is taken (Leave planning)
• Approval cycles
• Monitor trends of employees and make the necessary recommendations tthe Line Manager and Employee Wellness / IR if applicable as well as absenteeism but not limited to
• Effective and timeous resolution of queries related tleave (leave allocations, balances, entitlements, approval cycles etc.,

Facilitate the delivery and execution of projects and initiatives

• Successful execution of all projects and initiatives in accordance with the relevant roll out plan
• Drive the change process and take responsibility and accountability within one’s Centre/s in order tmaintain a seamless integration and support whilst, providing feedback tthe Regional HRBP and Line
• Support and drive transformation initiatives of the company
• Provide efficient recruitment, selection and orientation services within ones Centre in order tmeet operational requirements
• Comply with SBV’s legislative standards, policies and procedures.
• Complete the recruitment and selection process for all positions (Contract and Perm) within one’s Centre/s up tand including JG 11:
• Draft interview guides as required, submitting tthe Regional HRBP for standardization and final approval before use
• Assist the Centre tmeet transformation targets (EAP).
• Draft and obtain Non-EE motivations
• Sit in on the Transformation Committee meetings as a representative of HR
• Verify that the EE Plan is displayed within the Centre/s.
• Update profiles with cosmetic changes tassist with its relevance at all times
• Execute and drive on mass recruitment projects tachieve set targets and provide updates tLine
• Responsible tmaintain a database for one’s Centre/s
• Conduct company orientation with new employees in accordance with SBV’s legislative standards, policies and procedures
• Conduct all exit interviews and identify problem areas for job grades up tand including JG 11. Provide feedback tLine Manager and Regional HRBP

Maintain, monitor and manage the headcount within one’s area of responsibility

• Verify complement on a bi-weekly and monthly audit basis. Escalate any discrepancies tRegional HRBP for the full Centre
• Documented monthly meetings with Line Manager tmanage complement in order tmeet operational requirements

Coordinate and drive the performance management process within one’s Centre of responsibility

• Drive the performance appraisal process end tend
• Submit the complete file tRegional HRBP
• Conduct trend analysis on the scores provided for one’s Centre/s under one’s scope of responsibility and submit the final report tthe Regional HRBP for review
• File Performance Plan Agreement and Self-assessment forms in accordance with the policy for record keeping and load them on the system within the agreed timeframe
• Liaise with the ER department and Regional HRBP with regards tmatters of employee relations on performance counselling matters.
• Provide Line Manager with basic guidance in terms of performance management (poor performance, process, etc.).
• Drive Talent Management within one’s Centre /s and safeguard that best practices are followed in accordance with the talent framework

Manage the maintenance and upkeep of the Kronos system

• Responsible for the completeness and accuracy of timecards on Kronos for respective Centre/s in accordance with SBV’s legislative standards, policies and procedures.
• Audit pay rules in conjunction with employment contract and escalate discrepancies
• Adhere tKronos deadlines for sign-off on timecards
• Enroll new employees on the Kronos system

Engage with Lines of Authority (HOD’s, CPO’s, Line Managers)

• Regular meetings with Line and Shop Stewards taccomplish alignment from an HR and Business point of view
• Provide documented feedback tthe HRBP regarding any HR aspects

Employee Wellness

• Support the employee wellness department with initiatives as and when required
• Dformal ICAS Referrals and regular follow-ups with ICAS in respect of progress.
• Assist the ER department with implementation of initiatives where required

Drive the organisation culture within one’s centre (include on all profiles)

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
• Create and implement strategies in collaboration with Change Management & HR tevaluate and maintain employee satisfaction
• Drive Transformation and BBB-EE initiatives tensure sustainable alignment tthe company scorecard

Provide leadership temployees within the organisation, creating a winning culture and high morale

Lead as an Ambassador and executor of Change (Include on all profiles)

• Act as a change management architect in periods of change tensure continuity toperations
• Manage the integration of CIT and Processing inta seamless end tend solution for customers
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns tthe SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops or forums in order tensure consistent and accurate communication is given across one’s center/s

Requirements

• External: 1 year experience as an HR Generalist(Adventage)

Minimum Requirements: Education

Internal:

• Studying towards a 3-year HR Diploma/Degree with 3 years’ experience working in the HR function

External:

• HR Degree / 3-year HR Diploma; 3 years’ experience as HR generalist of which 1 year experience should be in Recruitment.

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Description

Daily monitoring of all ATM’s

• Continuously monitor the performance of various bank ATMs and escalate all faults or issues promptly.
• Log calls with vendors for problematic ATM’s and managing escalation until problem is timeously resolved.
• Provide regular updates on ATM availability and restoration progress to centres regularly.

Daily troubleshooting and guaranteeing ATMs availability.

• Analyse data obtained from reports to identify ATM faults and forward an alert to the appropriate centres.
• Follow up that all faults have been allocated to a team and have been resolved.
• Monitor fault resolution and problem resolutions updates.
• Identify and communicate potential issues and faults in cash machines and alerts for resolutions.

Support the ISO9001:2015 Quality Management System

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBV’s ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Requirements

Minimum Requirements: Work Experience

• Two years’ experience in ATM operations environment.
• A solid understanding of ATM technology and operations.

Minimum Requirements: Education and Training

• Grade 12
• MS Excel Intermediate
• MS Word Basic
• PowerPoint Basic

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Description

Process all transactions timeoulsy

• Complete the processing of all information received accurately.
• Receive all information through the correct input channel, and escalate non-compliance.
• Review for items to ensure statutory compliance.
• Validite all supporting documentation, and check for accuracy
• Escalate all processing input that are not received within Finance timelines.
• Process all manual entries not generated by systems and ascertain adherence to input controls
• Ascertain that all GL allocations are accurate.
• Prepare journals to reallocate cost when GL allocations are incorrect.

Payment processing

• Process all system generated payments and manual payments as per Service Level Agreement (SLA).
• Prepare and complete documentation and reconciliation to support every payment accurately.
• Process all payments within agreed timelines and payment terms.
• Distribute supporting source documentations to relevant beneficiaries, in compliance with all applicable regulations.

Beneficiary loading and maintenance

• Load all beneficiaries on systems
• Flag where system parameters are not in place to complete loading.
• Review for accuracy and completeness as per supporting information received.
• Review documentation received to ensure complete and accurate supporting information, escalate where incomplete information received.

Petty Cash (Cash book only)

• Responsible for issuing Petty Cash at Support Office.
• Verify that the correct level of authority has been attained before releasing funds.
• Balance funds on a weekly and monthly basis, and escalate outstanding submissions timeously for Support Office

Maintain Treasury Function (Cash book only)

• Determine daily the cash balance and requirements for next day and submit to Finance Manager
• Maintain bank balances at an optimum level
• Compile daily cashflow input sheets and update as and when required.

Accruals (Accounts Payable only)

• Raise accruals for all receipted open orders on procurement report.
• Raise accruals for all recurring expenses in area of control.
• Reverse accruals when payments are generated from procurement system.

Reconciliations

• Responsible for all reconciliations in area of responsibility.
• Ascertain that only valid entries  are in recons, and resolve reconciling items timeously.
• Reconcile payments to supporting schedules.
• Investigate and escalate differences between schedules and payments for resolution.

Query resolutions

• Provide timeous feedback on queries that will take longer to resolve
• Responds to queries in a courteous manner within the prescribed timelines whilst also escalating complex queries when required.

General office administration

• Keep records of all financial documentation for auditing purposes and in adherence to all applicable legislation.
• Ensure all Filling is done within agreed time frames and in adherence to all applicable legislation.

Adhoc

• Assist with any Adhoc Finance related duties as and when required.

Requirements

Work Experience

• 3 years’ experience in a Finance Department

Education

• Matric Qualification with Accounting and Mathematics.
• External: 3 Year tertiary financial qualification
• Internal: studying towards a 3 year professional tertiary financial qualification with first year successfully completed

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Description

Customer Service Management

• Investigate all customer queries, liaising and assisting all relevant stakeholders to resolve customer queries within the agreed upon SLAs
• Responsible for the end-to-end management of the query portal, logging, tracking and monitoring customer queries
• Escalate complex queries/outstanding disputes to Regional Customer Liaison Officer for resolution
• Investigate no service enquiries, obtain all relevant documentation and present to the Centre Manager for approval of credit notes where necessary, processing according to company policies and procedures.

Build and Maintain Stakeholder Relationships

• Build and maintain relationships with all relevant stakeholders, internally and externally
• Responsible for educating customers on SBV processes (accompanied by the respective banks relationship manager) to maintain SBV deposit processing standards
• Responsible for updating and maintaining customer information on the customer service database

Incident and Claims Management

• Obtain all paperwork for the daily incidents, investigations and claims, collate and report to the relevant stakeholders
• Escalate outstanding paperwork to HOD for immediate action
• Resolve customer incidents and provide regular updates with regards to progress
• Obtain reference numbers from Banks and update on the relevant system
• Responsible for the end-to-end management of the incident and claims management system, logging, tracking and monitoring all customer incidents
• Responsible for the filing of daily incidents and claims for the relevant month
• Secure and save video footage as per customer's request
• Arrange cash centre access for customers to view video footage as and when necessary
• Follow up on outstanding credits daily and escalate to the Regional Customer Liaison Officer where necessary
• Inform relevant stakeholders of any operational delays which may impact delivery of service
• Follow up with customers and investigations teams as to outstanding claims received

Reporting

• Report on all queries falling out of SLA and submit to Regional Customer Liaison Officer and Customer Liaison Manager
• Compile a Trend Analysis report weekly, providing recommendations to the Regional Customer Liaison Officer
• Escalate all possible losses to internal investigations by means of an incident report
• Liaise with relevant stakeholders to obtain any information needed for reporting purposes.
• Investigate and report on all claims, providing feedback to the Regional Customer Liaison Officer and the customer
• Conduct a root cause analysis and report on all ACDP and Desk Top differences, resolving or escalating where necessary

Live the organisation culture within one’s centre

• Live the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission
• Provide leadership to employees within the organisation, creating a winning culture and high morale
• Lead as an Ambassador and executor of Change
• Act as a change champion in periods of change to ensure continuity to operations

Requirements

Minimum Requirements: Work Experience

• 3 Years’ experience in a similar role handling customer queries within the financial / business industry.

Minimum Requirements: Education

• 1 Year Certificate in Customer Services / Business Management.