Active Jobs at Sun International

Job Purpose

• The Fleet Team Lead will be responsible to supervise the day-to-day co-ordination of the fleet team, vehicles and services to ensure the smooth and timeous delivery of transport services to guests and staff across the Sun City Resort in line with Sun International’s operational excellence standards, procedural compliance and customer experience expectations.
• The Fleet Team Lead will also be responsible for the co-ordination and delivery of transport for staff children to schools in neighbouring areas and their safe return home.

Key Performance Areas

• Manage the day-to-day co-ordination of transport operations within the Sun City Resort
• Be the contact person between drivers, the control room and management to ensure the smooth flow of transport between bus stops
• Co-ordinate the scheduling and monitor the delivery of staff school buses on a daily basis, escalating any concerns or issues
• Co-ordinate and monitor the scheduling and implementation of staff buses as required across the resort
• Monitor transport standards and processes and continually focus on process improvement, and align practices with new legislative compliance and regulations
• Implement sufficient control measures (including systems and processes) & checks in the process to mitigate any risk to the business, staff and guests
• Conducts rostering and duty allocations of staff to meet the transport requirements and requests of the Resort 
• Handles shift briefings / handovers / shift reports / disputes
• Facilitate daily inspections of vehicles by drivers to ensure optimal vehicle functioning, cleanliness and workstation appearance
• Understand transport requests which are new and unfamiliar, providing directions and guidance to drivers where necessary
• Report all accidents, injuries, unsafe working conditions and damage to resort vehicles and related property to relevant parties
• Troubleshoot queries / problems received by the department to ensure a smooth operation
• Refer and / or escalate ongoing issues affecting service delivery to Fleet management for resolution
• Understand feedback received from guests on the transport services and propose ways to improve services
• Support Fleet management in the scheduling of vehicle maintenance, ensuring operational continuity
• Monitor fuel levels and consumption, ensuring that the fleet can carry out daily objectives 
• Drive contingency plans when unforeseen breakdowns/incidents occur to facilitate the transport service offerings
• Identify employee training needs and coach, upskill and develop employees on the job to close training gaps
• Provide input into employee performance contracting, reviews and development
• Onboarding of new staff members into the department
• Deal with any remedial action required in the delivery of transport services
• Be available in the operation to monitor the transport customer experience, ensuring customers are not left waiting for transport 

Job Requirements

Education

• Grade 12
• National Certificate in supervisory management would be an advantage 

Experience

• Minimum of 5 years’ experience working within a fleet or transport environment, of which 3 years must be at a supervisory level.
• Valid driver’s license Code EC1 (Code 10), Public Drivers Permit (PDP)

Skills and Knowledge

• Core behavioural competencies
• Analyzing
• Checking & Documenting Information
• Initiating Action
• Organising & Coordinating Resources
• Focusing on goals and persistence
• Following Procedures
• Measuring Results
• Supervising People
• Informing & Communicating
• Technical /proficiency competencies 
• BU Property Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Luggage procedures
• English Verbal and Written Communication skills
• Basic MS Office
• Make use of a GPS device
• Driving skills
• Logistics
• Fuel management systems
• Fleet management & rentals 

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Job Purpose

• Responsible to provide exceptional, personalised luggage, transport, and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is memorable

Key Performance Areas

• Prepared Work Environment: Identify issues with regards the workstation appearance/ functioning of equipment and systems
• Conduct inspections of vehicles and identify any issues to be addressed
• Check overall cleanliness of vehicles, parking areas and general porte cochere area
• Check fuel levels and ensure car is ready to transport guests 
• Review the arrival and VIP lists daily and understands special requirements
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities
• Transporting Services: Co-ordinate and park vehicles of visiting guests and residents
• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
• Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
• Transport guests safely to any destination in accordance with hotel policies and rules.
• Plan routes to destination Log transport to external destinations and file necessary documentation
• Raise charges May be required to collect and deliver other items as requested by management
• Delivered Luggage Services: Collect guest luggage and equipment on arrival and take through to front desk
• Tag baggage items and return the identification slips to guests.
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

• Grade 12 

Experience

• Experience in a customer service environment is an advantage
• Work conditions and special requirements:
• Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
• Physically able to stand, drive, lift luggage and move around as per job requirements
• Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Accreditation/Registration/Licences: Public Driver’s Permit (PDP)
• Valid Driver’s licence Code 10 with a clean driving record

Skills and Knowledge

• Core behavioural Competencies:
• Dealing with customers
• Problem solving
• Checking
• Collecting information
• Verbally informing
• Friendly presentable individual
• Technical/Proficiency competencies:
• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• English Verbal and Written Communication skills
• Read directions and maps
• Make use of a GPS device
• Driving skills 

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Job Purpose

• The Control Room Operator will be responsible for the active communication, administration and monitoring of the transport services throughout the Sun City Resort and surrounding vicinity, ensuring the timeous dispatch of vehicles and the ongoing surveillance of vehicles to maintain and/ or improve customer experiences and control transport risk and compliance in line with Sun International standards and legislative requirements.

Key Performance Areas

• Review the arrival and departure lists daily and understand special requirements
• Log booking requests received from hotel and airports and complete spreadsheets to facilitate timeous delivery of transport services
• Publish and communicate transport bookings requests received from Fleet Management daily, via internal to the resort in line with service offerings
• Monitor bus stops for volumes of guests requiring transport, guests waiting times, etc.
• Dispatch drivers in line with requests and schedules by means of radioing and active screen monitoring
• Receive and route incoming calls and deal with transport related queries accordingly
• Alert management on technical issues and problems experienced with system/monitoring equipment for resolution
• Review video footage relating to incidents, queries and variances and provide feedback to management
• Monitoring cameras at bus stops and report and escalate any irregularities noted from video surveillance
• Relay vital information when conducting a shift hand-over to ensure service delivery and operational continuity
• Report on transport incidents and accidents as and when they occur, to ensure safety, customer satisfaction and operational continuity within the resort
• Update and maintain manual filing systems with relevant booking information
• Store confidential records for safe keeping

Job Requirements

Education

• Grade 12

Experience

• 5 years’ experience in a contact centre / control room role

Skills and Knowledge

• Checking & Documenting Information
• Organising & Coordinating Resorces
• Creating Customer Experiences
• Following Procedures
• Managing Risk
• Responding with urgency
• Informing & communicating
• Deciding
• Emotional Maturity
• Communication skills - written and verbal
• Telephone skills
• Clerical administration skills
• Computer Literacy (MS Office)

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Main Purpose of the job:

• The Compliance Manager will be responsible for the proactive auditing, monitoring, and assurance of regulatory and governance processes for the business unit in terms of gaming, FIC (anti-money laundering) and responsible gaming practices, as well as prescribed non-gaming business practices against statutory and regulatory standards, such as but not limited to POPI, Consumer Protection Act, anti-bribery, and corruption, OHSA and environmental legislation.
• The role will provide guidance and support to the business, regarding core regulatory compliance aspects and to ensure that new product development meets all regulatory requirements and standards, and that such products are successfully implemented within the unit.

Duties and responsibilities include:

• Develop own knowledge of business strategies and decisions, deals and service offerings as required by the business
• Analyze and research the implication of laws, legislation, etc., that may affect the unit’s compliance governance, highlighting these with management
• Consider the impact of regulatory changes, identifying risks and highlighting these with management, making recommendations around application of new regulations for the business’s internal regulatory standards ensuring these are implemented and embedded into operations
• Review, update and communicate on all unit SOPS and ICS processes
• Project manage the auditing and implementation of new and changing regulations and compliance e.g., POPI, Consumer Protection Act and Financial Intelligence Centre Act.
• Works with internal stakeholders (gaming, security, internal and external auditors) to identify risk areas and address these
• Support the development and review of relevant internal controls, standards and operating procedures and the practical application in line with regulatory requirements
• Facilitate the implementation of the compliance and regulatory awareness program me(s) and embed compliance monitoring tools
• Develop and maintain the risk management compliance program me, internal control systems and standard operating procedures
• Develop and update policies and procedures around responsible gambling
• Update templates and tools to reflect current trends, regulatory amendments, and legislation
• Communicate regulatory and legislative changes, as well as updated policies and templates to all relevant stakeholders
• Measure operational practices relative to standards through the implementation of regular and proactive compliance audits and monitoring
• Conduct analyses of business data, pick up on trends and practices to identify compliance weaknesses and make recommendations and propose initiatives to remedy such weaknesses
• Facilitates external audit processes and monitors the outcome of audit reports and remedial action
• Develop and update the compliance repositories with articles, processes, and other relevant information
• Assist in compiling quarterly board and management reports and distribute authorized reports to relevant parties
• Co-ordinate and update the Compliance Calendar with key milestones and deliverables
• Provides feedback on any area of non-compliance to the GM and Group Compliance Manager, making recommendations to rectify any areas of concern
• Is the point of contact for all gaming regulatory authorities at the business unit
• Participates and attends meetings with local Gaming Board
• Prepare reports, statistics and updates regarding legislative changes and conditions of license's that impact the business including:
• Gaming Board reports
• Investigative/ Audit Reports
• Risk Reports
• Month end reports
• Facilitate the completion of applications and renewals of national key employee license's, gaming licenses, business licenses, liquor licenses, and music licenses.
• Prepare written responses to regulator authorities on challenges and concerns being experienced within operations
• Assist HR with resolving employee licensing issue with gambling boards, and maintain ongoing communication with regulatory authorities to facilitate approval of above licenses and answering of queries relative to applications
• Maintain an up-to-date database of all core licenses.

Job Requirements

Minimum requirements (Education and Experience)

• Bachelor’s degree in law, Auditing or Risk Management
• Gaming license 
• Minimum 8 years’ experience in a regulatory environment and / or administrative law
• Experience working with regulatory bodies

Skills and competencies

• Problem solving
• Integrating (Collaborating, Connecting and Consulting)
• Influencing
• Analyzing
• Decision-making
• Implementing Skills
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• Managing Risk, Results and Relationships
• Able to work independently
• Advanced knowledge of Legislation and Regulations including gaming, FIC, POPI and SHE 
• Knowledge of Gaming Board license application and renewal processes
• Knowledge of Gaming Board regulations and requirements
• FIC (anti-money laundering) principles and application
• Money Laundering
• Anti-bribery and Corruption principles and application
• Auditing methodologies and protocols
• Protection of Personal Information principles and application
• Consumer Protection Act
• Financial & Business acumen
• Communication skills – written and verbal
• Proficient Computer Literacy skills (MS Office; EGS)
• Project co-ordination
• Administration skills