Fleet Team Lead at Sun International

Job Purpose

• The Fleet Team Lead will be responsible to supervise the day-to-day co-ordination of the fleet team, vehicles and services to ensure the smooth and timeous delivery of transport services to guests and staff across the Sun City Resort in line with Sun International’s operational excellence standards, procedural compliance and customer experience expectations.
• The Fleet Team Lead will also be responsible for the co-ordination and delivery of transport for staff children to schools in neighbouring areas and their safe return home.

Key Performance Areas

• Manage the day-to-day co-ordination of transport operations within the Sun City Resort
• Be the contact person between drivers, the control room and management to ensure the smooth flow of transport between bus stops
• Co-ordinate the scheduling and monitor the delivery of staff school buses on a daily basis, escalating any concerns or issues
• Co-ordinate and monitor the scheduling and implementation of staff buses as required across the resort
• Monitor transport standards and processes and continually focus on process improvement, and align practices with new legislative compliance and regulations
• Implement sufficient control measures (including systems and processes) & checks in the process to mitigate any risk to the business, staff and guests
• Conducts rostering and duty allocations of staff to meet the transport requirements and requests of the Resort 
• Handles shift briefings / handovers / shift reports / disputes
• Facilitate daily inspections of vehicles by drivers to ensure optimal vehicle functioning, cleanliness and workstation appearance
• Understand transport requests which are new and unfamiliar, providing directions and guidance to drivers where necessary
• Report all accidents, injuries, unsafe working conditions and damage to resort vehicles and related property to relevant parties
• Troubleshoot queries / problems received by the department to ensure a smooth operation
• Refer and / or escalate ongoing issues affecting service delivery to Fleet management for resolution
• Understand feedback received from guests on the transport services and propose ways to improve services
• Support Fleet management in the scheduling of vehicle maintenance, ensuring operational continuity
• Monitor fuel levels and consumption, ensuring that the fleet can carry out daily objectives 
• Drive contingency plans when unforeseen breakdowns/incidents occur to facilitate the transport service offerings
• Identify employee training needs and coach, upskill and develop employees on the job to close training gaps
• Provide input into employee performance contracting, reviews and development
• Onboarding of new staff members into the department
• Deal with any remedial action required in the delivery of transport services
• Be available in the operation to monitor the transport customer experience, ensuring customers are not left waiting for transport 

Job Requirements

Education

• Grade 12
• National Certificate in supervisory management would be an advantage 

Experience

• Minimum of 5 years’ experience working within a fleet or transport environment, of which 3 years must be at a supervisory level.
• Valid driver’s license Code EC1 (Code 10), Public Drivers Permit (PDP)

Skills and Knowledge

• Core behavioural competencies
• Analyzing
• Checking & Documenting Information
• Initiating Action
• Organising & Coordinating Resources
• Focusing on goals and persistence
• Following Procedures
• Measuring Results
• Supervising People
• Informing & Communicating
• Technical /proficiency competencies 
• BU Property Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Luggage procedures
• English Verbal and Written Communication skills
• Basic MS Office
• Make use of a GPS device
• Driving skills
• Logistics
• Fuel management systems
• Fleet management & rentals