Active Jobs at Sun International

Main Purpose of the Job

• Responsible to collect, deliver and transport guests around the property and to external destinations safely, throughout their stay in the hotel, ensuring that the customers’ experiences remain exceptional, personalized, and worth remembering

Scope and limits of the job

• Provide a service to guests visiting the business unit, as well as internal departments

Duties and Responsibilities

Prepared Workstation

• Conduct inspections and identify any issues with regards own workstation appearance/ functioning of vehicle and systems 
• Check overall cleanliness of vehicles, parking areas and general Porte cochere area 
• Check fuel levels and ensure car is ready to transport guests
• Review the arrival and VIP lists daily and understands special requirements
• Be familiar with the hotel and resort facilities, promotions and activities
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary

Transporting services

• Greet all guests when they enter the vehicle; and assist disabled guests as necessary. 
• Transport guests safely to any destination in accordance with hotel policies and rules. 

Plan routes to destination

• Co-ordinate and park vehicles of visiting guests and residents 
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property. 
• Log transport to external destinations and file necessary documentation

Raise charges  

• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• May be required to collect and deliver other items as requested by management

Customer Engagement

• Be present at the porte cochere and maintain proper decorum at all times. 
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and porte cochere if required

Job Requirements

Minimum Qualifications (Education and Experience)

• Grade 12
• Experience as a driver
• Experience in a customer service environment is an advantage
• Minimum job- related experience & requirements
• Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
• Physically able to stand, drive and lift luggage as per job requirements 
• Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Accreditation/Registration/Licenses
• Public Drivers Permit (PDP)
• Valid Driver’s License Code 10 with a clean driving record

Core Behavioural competencies

• Dealing with Customers
• Problem solving
• Checking
• Collecting information
• Verbally informing
• Team Co-operations
• Patience
• Friendly, presentable individual
• Emotionally stable
• Able to work under pressure

Technical / proficiency competencies

• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Luggage procedures
• English Verbal and Written Communication skills
• Basic PC skills
• Basic knowledge of Opera
• Read directions / map
• Make use of a GPS device
• Driving skills

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Job Purpose

• Responsible to be the frontline customer service point for trading of sports bets and attending to the guest’s transactional cash exchange requirements for sports betting purposes in line with internal professional standards and regulations including Random Number Generator bets such as virtual sports bets; pre-match bets, live in running bets. 

Key Performance Areas

• Prepared Work Area
• Check trading area and ensure all equipment (TV and video systems and cash registers) for service are functioning and ready for service
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, Sunbet shop and products, and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Cashdesk Administration

• Guest information and copies of trading and transactional documentation is accurately recorded in the system
• Print daily fixture and odd sheets
• Back-up documentation is correctly filed and accessible
• Supporting documents have been generated for auditing purposes

Cash Desk Transactions

• Handle all player transaction requirements with regards placing of bets and paying out ‘winnings’
• Capture and balance bets into a computerised betting and till system
• Escalate any suspicious betting patterns or underage gambling
• Educate punters on various bet types, markets and events, as well as products viz lotto betting
• Monitor digital display boards for the correct betting odds and results
• Conduct cash-ups and reconcile float at the end of service
• Substantiate and report on any float variances
• Secure and transport float as required

Job Complexity

• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure VIP customers receive exceptional experiences
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.
• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority; Considers all the facts, options and possible outcomes prior to making decisions; Works independently, and is orientated towards solving customer queries.
• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes relative to VIP punters.
• Refers problems falling outside parameters to the team leader/manager for resolution.
• Work Conditions and Special Requirements 
• Ability to work shifts that meet operational requirements including weekend work
• Prepared to work in a smoking / gambling environment

Job Requirements

Education

• Grade 12. 

Experience

• Previous experience in a customer facing / cashiering role.
• Experience in the gaming industry would be an advantage.

Skills and Knowledge

• Analytical skills
• Problem Solving
• Clerical administrative functions
• Collecting Information (listening; asking questions)
• Checking
• Handling information / Following Instructions
• Emotional resilience
• Gaming Component Knowledge
• Communication skills (written and verbal)
• Proficient MS Office skills
• English verbal and written communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Basic computer skills
• Betting procedures
• An interest in sports, horseracing

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Job Description

• Responsible and accountable for the effective leadership of quality food and beverage products and services across the resort including Strategy planning and execution to maximize the revenue potential of food & beverage products on the complex. 
• Maintaining standards of food & beverage operations aligned to leading practice in the industry (including health, hygiene, safety and environmental standards).
• Developing innovative products; enhancements and production.  monitoring of F&B operating equipment and stock.
• Coaching and development of F&B Management to achieve quality food and beverage service and results 

Key Performance Areas

• Complex Culinary Strategy Planning 
• Partners with GM: Hospitality Operations and Group F&B Management to build strategies that will engage F&B teams in delivering Internationally recognized food and beverage products.
• Provide F&B leadership to the Complex.
• Conduct SWOT Analyses in current business environment 
• Financial Viability and Feasibility Study of new opportunities for culinary innovation and development 
• Risk Analysis i.t.o impact on short term profit margins vs. long term sustainability
• Clear delegation of authority and accountability at all levels ** Resource Management
• Marketing plans 
• Plan an annual F&B promotional calendar in collaboration with fellow F&B Managers
• Facilitate and support the communication of business action plans by Business Unit F&B Managers 
• Recognizes and provides insights on F&B trends, barriers, risks and opportunities that may impact the business within the F&B environment. ** F&B Operating Standards   ** Collaborate with Group F&B team to review standard operating procedures for food and beverage across the complex. 
• Communicate and update business units on standards to be achieved. 
• Audit standards across the complex on a regular basis.
• Monitor compliance with food hygiene and health and safety standards.
• Highlight areas of concern and collaborate with business unit management to find a solution for improved excellence in food and beverage product and service standards. 
• Product Innovation & Development
• Monitor food and beverage offerings, products and pricing across the complex. 
• Make recommendations for improvements to food and beverage products and service offerings in line with trends in the industry ensuring that the product offerings across the complex are innovative and fresh. 
• Compile and co-ordinate any food promotions or projects across the complex 
• Monitor customer service feedback with regards food quality and service across the complex 
• Monitor the sourcing and storage of F&B stock and operating equipment and processes. 
• Reporting ** Completes the following reports:
• Audit reports ** F&B Product analysis
• Proposal / business case reports
• Staff Development Act as F&B expert on products, standards, and services 
• Work with HR to define learning outcomes and technical competencies required for successful performance at the various levels within the F&B environments. 
• Liaise with Learning & Development to provide Employee training on subjects relating to F&B product and services.
• Guides and coach employees within the operation 
• Provide recommendations to resource and remove obstacles to quality standards 
• Financial Management 
• Produce budgets and forecasts for complex F&B projects. 
• Produce Capex recommendations for the business units with regards operating equipment for complex requirements 
• Monitor food & beverage costs and make recommendations to improve good costs. 
• Stakeholder Relationship Management ** Maintains regular communication (e.g. communicates product performance) with business unit management, complex management and Group F&B team. 
• Provide support and relevant, cost-effective solutions to challenges being experienced. 
• Provide coaching to F&B management where required.
• Manages non-conformance issues. 
• Business units are informed of information required to meet their needs and contributes to operational effectiveness. 

Job Requirements

Education

• Grade 12 
• Diploma in Hospitality Management, Food and Beverage Management, Culinary Arts, Business Management or a related Field

Experience

• 8 years’ experience in Food & Beverage including 5 years’ experience as a Food & Beverage Manager in a hotel / conferencing environment. **

Skills and Knowledge

• 8 years+’ Food & Beverage experience within the hospitality, hotel, resort, gaming, or multi-outlet restaurant environment
• Inclusive of 3 years' experience in a management role with accountability for multiple outlets
• Proven experience managing Food & Beverage budgets, forecasts, and profit and loss (P&L) accountability
• Demonstrated experience in menu development, product innovation, revenue growth initiatives, and cost control
• Experience leading large, multidisciplinary culinary and service teams
• Proven track record of driving operational efficiencies, service standards, and guest satisfaction
• Experience managing banqueting, conferencing, events, and function operations

Closing Date: 17th July 2026