Active Vacancies at Government Technical Advisory Centre: GTAC

Qualification/s Requirements

• A degree (NQF level 7 qualification) in public administration or business administration, project management and/or governance or another related field. Postgraduate degree (NQF level 8 qualification) in Social/Economic Sciences or Governance/ Management or equivalent would be advantageous. At least 5 years at Middle/Senior Management level. A minimum of 8 years’ experience in public sector programme and/or project management.

Key Performance Areas

IDS strategic and operational management: 

• Manage the preparation of IDS inputs for the strategic and operational planning processes, including the GTAC strategic plan and IDS annual performance plan, operational plan, and performance indicators.
• Manage the preparation and provision of IDS information and documents for strategic and operational meetings, attend/chair meetings as required and implement decisions where required. Manage and contribute to the IDS budgeting and financial reporting processes and documents, including MTEF, operational plan, annual drawings schedule, and adjustments reports. Assess and revise the IDS standard operating procedures and business processes as required.
• Monitor and coordinate IDS systems use and licence agreements, and enhancements to functionality. Manage the preparation and updating of the IDS risk register and risk reports. Provide project information and documents for compliance checking and auditing purposes.

 IDS business services and products development and client relationship management: 

• Assist IDS Chief Director with responses to client queries. Manage the implementation of client surveys. Contribute to the development of IDS service offerings and quality assurance framework. Contribute to the development of IDS knowledge products and submission of information for GTAC webinars and publishing on the GTAC website.]

 IDS projects governance management and implementation support:

•  Contribute to and coordinate the establishment and maintenance of the projects governance framework, systems, and controls, and monitor implementation across all project cycle stages including planning, implementation and post evaluation. Manage the IDS project decision process, including attending introductory scoping appointment with the client, review of project concept notes, and completion of IDS project decision forms.
• Manage the preparation and finalisation of the project governance documents including client memoranda of agreements, project charters, and service provider terms of reference. Manage the administration of project agreement documentation including registration of projects on the GTAC master project register, capturing of project details and uploading of project charters and client MoAs.
• Oversee and monitor the initiation of projects including induction of service providers on IDS processes and practices regarding project management, client relationship management, and project work reporting and invoicing. Manage the compliance checking, quality assurance and administration, including filing and archiving, of project documentation.
• Manage the administration of project extensions / amendments, including contract-related motivations and memos, project terms of reference, and proposed discrete project budget adjustments. Manage the IDS project closure processes, including the review and verification of project close-out reports and verification of project deliverables.

 IDS project resources and costs recovery management:

•  Manage IDS projects team allocation processes and issuing Instructions to Perform Work and statements of work. Manage the development of procurement plans and liaise with the Professional Services Procurement unit on the initiation of procurement processes. Manage service provider contract files and engagement processes. Oversee the checking, verification and quality assurance of service provider invoices and submission for approval. Oversee project cost recovery and client invoicing processes. 

IDS Monitoring and Reporting: 

• Manage the production, generation and distribution of IDS management and project reports including Minister’s reports, APP progress reports, annual reports and narrative on projects achievements, project progress and status reports. Monitor the submission of project progress reports and assist with the review and resolution of project-related issues.

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Qualification/s Requirements

• A Bachelor’s degree (NQF Level 7) in Knowledge Management, information system or equivalent qualification and/or related field. Preference will be given to candidates who have an (NQF Level 7) in ICT. Specialisation in the development and deployment of systems, programming, technology-based learning and information-sharing platforms/solutions.
• A minimum of 6 – 8 years’ experience in ICT, knowledge management or related field, at least 2-3 of which at middle management level. Experience in the public service is an added advantage.

Key Performance Areas

Knowledge Management: 

• Administer and maintain the programme Knowledge Management artifact register, Facilitate and coordinate the Knowledge Management collection phase. Facilitate the Knowledge Management engagement phase. Facilitate and coordinate peer-review processes. 

MFIP stakeholder and client relationships and advice:

• Support the establishment and maintenance of stakeholder and client relationships and provision of technical advice and support as required. Assist with engagements with stakeholders, clients, and industry role players and provide inputs on municipal finance management policy and practices as required. Prepare formal and ad hoc technical information for stakeholders and institutions throughout the MFIP project cycle.

 MFIP reviews, research and knowledge management:

•  Assist with the design and establishment of the MFIP knowledge management databases and filing system. Assist with the management of knowledge and learnings resulting from the implementation of the MFIP programme: capturing and analysing lessons learnt, producing reports, submitting information for publishing on the GTAC website, implementing lessons learnt into service practices.

ICT Governance Management: 

• Assist with the establishment and maintenance of the MFIP ICT governance framework including: ICT policies, procedures and classification systems, ICT service delivery practices, ICT Minimum Interoperability Standards (MIDS), ICT risk mitigation strategies and controls, ICT disaster recovery plans and processes, ICT internal controls and registers for access, security and management.
• Assist with the implementation, compliance and relevance of ICT policies and procedures including: Developing and circulating guidelines, materials and posters, where relevant, and lodging all documents on the GTAC policy management system, organizing and facilitating capacity-building workshops for all staff on rights and responsibilities, providing support to line management on ICT processes and services, monitoring and addressing issues of non-compliance to the policies, conducting periodic reviews of policies in line with changes to legislation, collective agreements and organizational environment changes, organizing and supporting ICT audits and implementing findings.
• Manage the continuous improvements of GTAC ICT processes including: Conducting research on latest ICT trends and compiling reports, attending DPSA workshops with regards to ICT to ensure that all legislative and regulatory frameworks are updated, building an interdepartmental network group for reference and benchmarking.

Systems Analysis and Design: 

• Liaise with business analysts, end-users and/or vendors to obtain requirements for new systems or system enhancements. Receive business requirements and conduct technical impact analysis to understand the impact of the required process change and decide on the scope of the project and how it will be delivered. Translate the business requirement into technical designs considering the target environment, existing systems and potential risk and security-related aspects. Investigate and model business functions, processes, and information flows and data structures using methodical and consistent techniques.

 User Acceptance Testing (UAT): 

• Conduct unit testing of the written code to ensure that it fulfills the requirements as set out in the business functional requirements specifications. Review program code to improve system performance. Uploading of the support plans from various streams within MFIP.

 User Technical Support & Query Management: 

• Obtain diagnostic data to assist in the investigation and resolution of problems on systems. Match unresolved incidents against existing problems, known errors and other incidents. Support the business during user acceptance testing by resolving any queries and defects to ensure delivery of a system that meets business requirements.
• Attend to queries on the uploading or amendment of support plans. Ensure that incidents and problems in systems and services are fully recorded and documents. Keep the relevant stakeholders informed of the status of systems and services. Review, to the extent possible, changes in code and the environment that will affect system performance.