Available Jobs at BETSoftware

Responsibilities

Job responsibilities:

• Analysis and Design: You will examine documentation like business requirements and specifications.
• This review helps you derive appropriate test estimates and formulate a strategic test approach, ensuring thorough test coverage.
• Implementation: You are responsible for developing manual functional test cases that adhere to internal standards and best practices.
• The development and execution of these tests should be meticulously managed within our test management tool to ensure both organization and efficiency.
• Alongside these responsibilities, you are also tasked with designing and implementing API tests to ensure system interoperability and robustness.
• Execution: You will execute tests using the relevant tools, ensuring that each test is conducted methodically and accurately.
• Defect Management: A key aspect of your role involves formally logging any defects found during testing. You will follow up on the progress of these defects and retest them once they are addressed.
• Retesting and Regression Testing: You are tasked with conducting both retesting and regression testing to ensure that software changes have not adversely affected existing functionality. This includes maintenance of the regression test pack.
• Reporting: You are responsible for creating test progress and test completion reports leveraging automated reporting capabilities as far as possible.
• Documentation and knowledge sharing: You will create documentation to facilitate knowledge sharing within the team.
• You will also be involved in conducting training sessions with the team to support upskilling efforts.

Living the spirit

• The ideal candidate for this role exhibits a dynamic and positive attitude, coupled with a solution-focused mindset to tackle challenges.

Key attributes include:

• Collaborative Teamwork: Engages actively in team efforts to achieve collective objectives, fostering a cooperative work environment.
• Adaptability and Openness to Change: Demonstrates flexibility and a willingness to adapt to evolving circumstances and environments.
• Eagerness for New Challenges: Shows enthusiasm for taking on new tasks and learning new skills, contributing to personal and professional growth.
• Promotion of Continuous Improvement: Encourages a culture of ongoing development and learning within the team by sharing insights and knowledge.
• Receptiveness to Feedback: Openly receives and acts upon feedback, acknowledging mistakes and taking responsibility for actions.
• Innovative Thinking: Brings fresh, creative ideas to the table, challenging conventional methods and suggesting novel solutions.
• Proactive Approach: Diligently follows up on pending issues until resolved, ensuring thorough and timely completion of tasks.
• Informed Decision-Making: Makes decisions based on factual data and analysis, ensuring they are timely and well-considered.
• Integrity in Communication: Maintains honesty, accuracy, and completeness in all forms of communication, upholding high ethical standards.
• Consistent Adherence to Processes: Reliably follows established protocols and policies, ensuring consistency and quality in all tasks undertaken.

Qualifications

Job specification:

• BSc, BCom, Ndip
• At least 3 years of QA related experience.
• ISTQB certifications are advantageous

Apply Before: 08/29/2025

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Responsibilities

Strategic Planning and Implementation

• Ensures BET strategy implementation by monitoring against budget and strategic targets.
• The Team Member will formulate plans in the business to tie into the strategic goals of the business and manages Team delivery against set strategic plans and timeframes, identify obstacles and pro-actively address these in terms of solutions for such challenges and implementation thereof.
• Facilitate monthly management meetings as part of implementation and drive accountability. This will ensure BET Software’s growth objectives are met.
• Assists the Commercial Manager with job costing templates, utilization of time sheets, creation of job codes, billing of time worked, overhead calculations, break even rate per hour per level, and monitoring actual costs per hour vs actual sales amount to determine profit margin.
• Creates and maintains external charge out rate cards.
• Works with the Commercial Manager and Group Financial Manager to ensure seamless implementation of decisions, cost control, new processes, and ad hoc projects.
• Reviews and approves annual budgets to ensure efficiency in all financial operations.
• Reviews monthly management accounts including analysis/commentary to ensure a healthy cash flow.
• Reviews the annual financial statements to ensure a healthy cash flow.
• Reviews monthly and yearly balance sheet reconciliations.
• Liaises with external auditors during interim and year end audit to ensure all queries are responded to.
• Reviews and distributes monthly finance reports generated from the betting operating software to the relevant customers.
• Liaises with customers on finance report relating queries.
• Reviews and distributes monthly supplier variance analysis, revenue analysis and other related reports.
• Liaises with the various departments and business managers to ensure efficient reporting.
• Reviews and approves non routine transactions (impairments, provisions, etc.).
• Reviews commercial agreements to ensure correct billing rates, tax implications and other finance compliance matters.
• Identifies control weaknesses and designs internal controls and implementation thereof.
• Reviews and approves adequate reassessment of useful lives, depreciation methods and residual values for tangible and intangible assets quarterly.
• Assists the BEE project team to ensure the improvement and sustenance of the companies BEE score.
• Optimizes the company’s financial position and financial performance.
• Support the General Manager, Commercial Manager and Group FM with specific projects, reports and data extractions to ensure that the Team has accurate information that is readily available.
• Assists the General Manager, Commercial Manager and Group FM with building financial models/billing models/project costing to.
• Has an understanding of all external software platforms and their back offices.
• Communicates with external service providers to resolve any financial queries.
• Reviews contracts with third party suppliers to ensure that the business is not exposed to any financial risk.
• Is responsible for overall people leadership for direct reports, including but not limited to, the creation and maintenance of job descriptions and KPIs as well as performance management, to ensure that the department is operates effectively.
• Ensures that the department is adequately staffed by participating in talent acquisition and management initiatives.
• Coaches and mentors direct reports to ensure that their professional goals , in line with the organisation’s goals, are met.
• Creates maintains and enforces company policies and procedures.
• Maintains department process write-ups/ system descriptions and annual updating.
• Produces high quality, neat, logical, succinct, and formula linked work/templates/workbooks/financial models to ensure that the work/templates/workbooks/financial models are easy to follow and understand; and are chronologically saved/backed up and appropriately named.

Qualifications

• Finance related degree.
• SAICA completed Articles.
• Minimum 2 years management experience within a relevant finance related position.
• 3-5 years commercial experience outside of articles.
• Understanding of main business drivers to impact on decision making; demonstrating financial awareness; controlling costs and thinking in terms of cash management, profit, loss and added value.
• Compliance with relevant legislation and professional standards.
• Financial and operational Metrics skillset.
• Excellent People, Communication and Interpersonal skills.
• Compliance, risk and quality management skills.
• Strategic and Analytical problem-solving, decision-making capability and skillset.
• Project Management Skills.
• Advanced Excel and Financial Modelling Skills.
• Leadership and Team Development Skills.
• Strong Attention to Detail and Accuracy.
• Experienced Stakeholder Management Skills.

Apply Before: 08/01/2025

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Skill Set

Key skills/attributes/position-specific competencies:

• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organizational and resourceful capabilities.
• High levels of attention to detail and resilience
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users.
• Customer-focused attitude with a commitment to delivering high-quality support services.
• Demonstrate professional skills and a high standard of integrity.
• Software Development skills
• Excellent Microsoft Office skills.
• Professional and punctual approach.
• High level of integrity and confidentiality.
• Proficiency in utilizing diagnostic tools, log analysis, and debugging techniques to identify root causes of problems.
• Familiarity with change management processes and experience in coordinating software deployments and releases.
• Proven leadership and mentoring skills, with the ability to lead and motivate teams in a dynamic environment.
• Experience with IT service management frameworks (e.g., ITIL) and incident management processes.
• Strong commitment to continuous improvement and driving excellence in support operations.

Responsibilities

Job Responsibilities:

Technical Support

• Monitor and refine metrics to be used as a baseline for monitoring.
• Serve as the third point of contact for customers seeking technical assistance over the phone, live chat, or email if this cannot be resolved by the first line of support.
• Ensure each individual complaint is properly dealt with, minimizing financial and reputational damage.
• Holistically assess customer problems so areas of concern may be identified.
• Determine the best solution to the problem and the information provided by the customer.
• Walk the customer through the problem-solving process.
• Escalate an unresolved problem to the development personnel immediately.
• Follow up on the escalation and ensure resolution.
• Ensure the customer is appropriately informed.
• Escalate when resolution does not occur within the agreed time.
• Manage the incident queue for escalation to the development team where necessary, including triage and re-prioritization.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.
• Ensure the solution is maintainable, and actively seek methods to reduce downtime.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
• Alert all relevant teams of any major downtime or maintenance and follow through until resolution.

Provide Deployment Support

• Provide support to operational teams and support the solutions being delivered.
• Ensure newly deployed solutions are closely monitored for an agreed period.
• Provide impact analysis for defects and roll-back events.

Provide Advanced Technical and Business Support

• Provide quick resolutions to app/system issues, driving stability, efficiency, and effectiveness.
• Maintain application systems that have completed development and are in the operations phase.
• Manage, maintain and support applications and their operating environments.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and escalate to the business and development teams.
• Interacts when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Provide feedback to Senior management and Execs on the status of all unresolved queries escalations.

Perform Debugging

• Perform debugging on logs/databases/code.
• Modifies, and changes code to resolve issues.
• Adheres to development practices and guidelines.
• Performs appropriate risk analysis, testing, and validation before rolling out changes.
• Participate in retrospectives and identify work process/development improvements.
• Ensure the protection of all user and company data in compliance with company privacy policies.

Issue Resolution:

• Identify and fix intricate software issues pertaining to system integration, database faults, and application functioning.
• Comply with standard operating processes for resolving issues and record resolutions.
• Assist Level 1 and Level 2 support analysts in solving challenging problems by serving as a mentor.

Escalation:

• Report unsolved problems to development teams, including thorough details and, if required, replicating the problems.
• If necessary, work together with Level 3 support teams from other organizations.

Knowledge Base Maintenance:

• Facilitate knowledge sharing through the creation and maintenance of technical documents and SOPs, simultaneously contributing to the currency of the support knowledge base.
• Offer guidance and knowledge sharing to Level 1 and Level 2 Application Support Analyst.
• Write and update guidelines and articles to help with the upkeep of the support knowledge base.
• Conduct training sessions, workshops, and knowledge sharing activities to disseminate technical knowledge and promote skill development within the team.
• Maintain comprehensive documentation of troubleshooting procedures, resolutions, and best practices for future reference and knowledge sharing.
• Compile and provide daily incident, service request, and change management reporting.

User Training:

• Create and provide sophisticated software application user training.
• Provide user guides and training materials for support analysts at Levels 1 and 2.

Quality Assurance:

• Take part in software patch and upgrade quality assurance testing.
• Make certain that bugs in software are well-tested and recorded prior to releases.

Strategic Guidance and Decision-Making:

• Provide strategic guidance and expertise to clients, including senior management, on technical matters related to application support, performance optimization, and risk mitigation.
• Collaborate with cross-functional teams to assess the impact of proposed changes, upgrades, or enhancements on application performance and stability

Continuous Improvement Initiatives:

• Lead and drive continuous improvement initiatives to optimize support processes, streamline workflows, and enhance the overall efficiency and effectiveness of application support operations.
• Identify opportunities for automation, standardization, and process optimization to improve service delivery and reduce response times.

Incident Management and Resolution:

• Lead the resolution of critical incidents, coordinating with internal teams and external vendors to ensure timely resolution and minimize impact on business operations.
• Conduct post-incident reviews and root cause analysis to identify underlying issues and implement corrective actions to prevent recurrence.

Alert Management and Communication

• Send out alerts to stakeholders regarding system outages, maintenance activities, or other critical incidents, ensuring timely and accurate communication.
• Collaborate with the business and client teams to communicate the impact of outages or maintenance activities and provide ongoing updates on the progress of issue resolution.

Shift Work and SLA Adherence

• Ability to work shifts as required to provide support coverage during business hours, weekends, or holidays.
• Adhere to SLAs for response and resolution times, ensuring that all support activities are conducted within agreed-upon timelines.
• Ensure that all tickets assigned to level ones are categorized correctly.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Provides individual and/or group instruction and training on new or updated technologies
• May lead lower graded Team members i.e. Level 1s, and/or Graduates in performing the same or similar type of work.

Living the spirit:

• We are dedicated to providing exceptional support, continuously striving to improve and exceed customer expectations.
• We embrace challenges as opportunities and are dedicated to finding innovative solutions that enhance our products and services.
• We understand that our collective efforts drive success. We actively seek out collaboration to ensure a seamless and efficient support system.
• Our customers are at the heart of everything we do. We are committed to resolving their issues promptly and effectively.
• We thrive in an ever-evolving environment and embrace change as an adventure, staying adaptable and open to new possibilities.
• We take ownership of our responsibilities, adhering to best practices, and ensuring that issues are resolved and customer satisfaction is achieved.
• We are committed to personal and professional growth, always seeking to expand our knowledge and skills to better serve our customers and the company.
• We value open and honest communication, sharing insights and feedback to promote trust and collaboration. We actively participate in debugging, adhere to development practices, and drive improvements.
• We actively identify areas for improvement and recommend changes, enabling the company to stay ahead of potential issues.
• We adhere to established Standard Operating Procedures (SOPs) while also identifying opportunities to create or update relevant documentation for improved processes.
• We are resilient in our pursuit of solutions, performing debugging and participating in retrospectives. We adapt to changing conditions and are resourceful in finding solutions.

Qualifications

Job Specification:

Minimum Requirements:

• Matric
• Relevant qualification in IT: Computer Engineering OR Software Programming (Degree or Diploma)
• A minimum of 3+ Year of experience in an Application Support environment.
• Minimum 1-year experience with databases
• Minimum 1-year server/client-side languages
• Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus
• Experience with service-level agreements and ticket management tools.
• Exposure and experience with SQL
• Flexibility to work shifts.
• ITIL Certifications (Advantageous)
• Microsoft Certifications (Advantageous)

Apply Before: 08/18/2025

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Responsibilities

Monitoring Support:

• Assist senior specialists in configuring and maintaining monitoring tools and dashboards.
• Learn to identify potential issues through system log analysis and basic alert monitoring.
• Escalate critical alerts to the appropriate team members following established protocols.

Performance Analysis Introduction:

• Observe and learn from senior specialists as they analyse performance data and reports.
• Start to understand basic performance metrics and their influence on system efficiency.
• Assist in documenting troubleshooting steps and best practices used by the team.

Reporting and Documentation Support:

• Assist with the development of basic reports on system performance under the guidance of senior team members.
• Help maintain knowledge base documentation related to monitoring tools and procedures.
• Develop strong record-keeping skills for future reference and training purposes.

Qualifications

• Associate's degree in information technology, computer science, or a related field (or equivalent experience and strong willingness to learn).
• Basic understanding of computer systems and network principles.
• Strong attention to detail and a keen interest in learning technical concepts.
• Excellent communication and collaboration skills to work effectively within the team.
• Ability to learn quickly and adapt to new technologies and procedures.

Living the spirit:

• This Junior Operations and Technical Specialist - Monitoring & Performance role offers an excellent opportunity for individuals eager to launch their career in system monitoring and performance optimization.
• You will gain valuable experience while working alongside a supportive team and contributing to a culture of operational excellence.

We have outlined how you will bring our core company values to life in your role below:

• In this role, taking initiative and being proactive is key. You will have the opportunity to assist senior specialists, learn to identify potential issues, and escalate critical alerts
• Your willingness to step up and contribute to the smooth operation of our systems embodies our value of putting our hands up.
• As a Junior Operations and Technical Specialist, no two days will be the same. You will encounter new challenges, learn from senior colleagues, and gain hands-on experience with monitoring tools and performance analysis. Embrace each day as an adventure, full of opportunities for growth and discovery.
• you are encouraged to bring your unique perspective and ideas to the table. Your fresh approach to troubleshooting, documentation, and collaboration will be valued and can drive innovation within our team.
• Collaboration is at the heart of this position. You will work closely with senior specialists, contribute to team efforts, and support the development of system performance reports.
• By fostering a supportive and cooperative environment, we ensure that together, we achieve our shared goals

Apply Before: 08/31/2025

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Responsibilities

Job Responsibilities:

• Create and execute digital marketing campaigns across all digital media channels
• Develop and devise optimal digital measurement metrics and plans across all projects
• Provide input into the design and improvements of the UI/UX elements of our websites and administer these websites and publish content.
• Identify opportunities for increased efficiency and/or effectiveness for existing programs and campaigns
• Create both written and visual content across channels and work with our designers, copywriters and content specialists to create targeted content tailored to each platform, audience and goal.
• Monitor the performance of campaigns and suggest and implement improvements to optimise these using analytics tools to identify opportunities to reach our business and marketing goals.
• Prepare reports, presentations etc to communicates results and analyse campaign outcomes, ROI and KPI’s.
• Search engine optimization (SEO) –advanced knowledge of SEO and the ability to create and effectively manage organic search campaigns based on specific objectives.
• Pay-per-click Advertising (PPC) – Deliver profitable PPC campaigns that meet specific objectives and deliver ROI across multiple ad networks, such as Google Ads, Microsoft Ads, and paid social advertising.
• Conversion Rate Optimization (CRO) – Use CRO to optimize our marketing funnels, improve campaign performance and improve landing page conversion rates/reduce bounce rates.
• Data Analysis – Use data analytics to measure, analyze, and report on campaign performance and provide accurate insights to allow the marketing team and leadership to make data-driven decisions.
• Email Marketing – Design email marketing campaigns and newsletters to engage target audiences and retarget/remarket where relevant.
• Social Media Marketing – Grow high-quality followers in our industry as identified in our strategies and improve engagement across the main social channels, including industry specific platforms.
• Digital PR – Develop and increase our online presence through high-quality backlink generation, press releases, guest posting, and other initiatives that elevate status and brand exposure online.
• Website CMS – To be able to administer and publish content on our websites we require experience with website content management systems –WordPress being advantageous.
• HTML & CSS experience advantageous – use HTML and CSS to make changes to a website, customize and perform content experiments, and design landing pages and update metadata.

Qualifications

Job Specification:

• Relevant Diploma/Degree.
• 2-3 Years Admin/Operations Management.
• 3 -4 Years Marketing/Digital Experience.
• 2 – 3 Years Digital Marketing Tools Experience.
• Team player
• Business Savvy.
• Willingness to contribute thinking and ideas that extend beyond specific digital marketing tasks
• Research Ability.
• Detailed-oriented, strong analytical skills
• Digital Literacy.
• Ability to maintain composure under pressure.
• A systematic approach to work.

Living the Spirit

• Demonstrating a proactive and can-do attitude by actively seeking out new opportunities for digital marketing.
• Taking ownership of digital marketing campaigns and projects and seeing them through from concept to execution.
• Willingly accepting challenges and volunteering for tasks that contribute to the team's success.
• Embracing change and innovation in the fast-paced digital marketing landscape, continuously seeking new and exciting approaches.
• Being open to exploring emerging trends and technologies in digital marketing to keep campaigns fresh and engaging.
• Encouraging a sense of enthusiasm and curiosity among the team, turning routine tasks into learning experiences.
• Promoting authenticity and creativity in marketing campaigns to connect with the audience on a personal level.
• Encouraging team members to express their individuality and bring their unique perspectives to the table.
• Fostering a workplace culture where team members feel comfortable being themselves and expressing their ideas.
• Collaborating closely with the Digital Marketing Manager and other team members to create a cohesive and effective digital strategy
• Encouraging open communication and a sense of unity within the marketing team.

Apply Before: 08/31/2025

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Responsibilities

• Ability to build automation code using CI/CD methodologies including, Github, ArgoCD, k8s/Openshift, helm to name a few.
• Group operating as a shared service, helping groups adopt automation.
• Manage a CI/CD pipeline including repo & branch management, PR best practices and automated & secure pipeline integration.
• Build out a wide array of project-specific and reusable components as infrastructure, created in on-prem, AWS and Azure platforms.
• Drive the adoption of automation from installing middleware On-Prem to building out entire stacks in AWS and Azure.
• Work across multiple projects in flight and with changing priorities as part of a relatively small, focused team.
• Will have strong experience using Git, including an excellent understanding of branching, merging, and the Pull Request process (We use Github).
• The incumbent must adhere to the quality standards of coding ensuring that clean, quality code is written.
• Act as a mentor and upskill relevant Team Members which will also contribute towards the growth and development of the department.
• Review code of peers ensuring that standard code quality is met.
• Work with cross-functional teams to achieve a single goal of project success adhering to project timelines.
• Strong understanding of error handling, logging and monitoring of implemented systems.
• Work tightly with our customers, to understand, capture, and deliver against their requirements.
• Design and build distributed systems.
• Work with your fellow engineers and the community to serve our customers.
• Support the requests of the Production and Development Teams to solve any problems related to the container platforms.
• Develop and oversee the backup, replication and disaster recovery strategies.
• Maintain documentation for procedures, configurations and programs Ensure systems adhere to NIST and Departmental standards.
• Develop automation scripts using Ansible or equivalent.
• Maintain software repositories and apply software updates.
• Install, configure and maintain OpenShift environment.
• Maintain/Monitor (i.e. Prometheus) the health of the systems through both automated and manual processes.
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Cloud computing in general (provisioning, monitoring, orchestration, etc.).
• Understand OS and Application-level issues and advise on next steps.
• Ability to communicate clearly and set the right expectations with all stakeholders.
• Applicable understanding of RedHat OpenShift and Kubernetes.
• Understand infrastructure as code and the typical toolchains for implementing and maintaining these practices.

Qualifications

• Degree or Diploma in Computer Science, Electronic Engineering, a B. Comm Business Information Systems (BIS) Degree.
• Very high quality Technikon Diploma.
• 2+ years working experience in Information Technology in the same or a similar role.
• Must have extension knowledge and in creating automation code and ability to take on multiple projects simultaneously.
• 2 + Years’ experience with the following technologies:
• Strong GIT or similar Source control product.
• Jenkins/ArgoCD.
• Ansible (CHEF, Puppet).
• AZW/AZURE.
• Terraform, Pulumi, Ansible, CloudFormation, Puppet or any other IaC or declarative configuration tooling.
• Docker, Podman, Kubernetes.
• Integration with other environments (authentication/directory services, network file systems, etc).
• Troubleshooting experience.
• Programming fundamentals in any language.
• Understanding Linux troubleshooting and, permission SELinux.
• Customer support experience.
• Customer needs are top priority.
• Communicate clearly and set the right expectations.

Living the spirit

• Collaborate effectively with various project teams to enhance build and deployment processes.
• Act as a mentor to team members, contributing to their growth and development.
• Operate within a shared service group to assist in adopting automation, fostering a collaborative environment.
• Embrace multiple projects simultaneously and contribute actively to their success.
• Take initiative in driving the adoption of automation tools and practices across different projects.
• Embrace the dynamic nature of working across multiple projects with changing priorities.
• Build an innovative, adaptable infrastructure using various tools like Terraform, Jenkins, and Docker/Kubernetes.
• Encourage and promote individuality and expertise in automating processes using diverse technologies like Ansible, AWS/Azure, and more.
• Uphold coding quality standards while encouraging creativity and individual problem-solving within the team.

Apply Before: 08/22/2025