Junior Operations and Technical Specialist at BETSoftware

Responsibilities

Monitoring Support:

• Assist senior specialists in configuring and maintaining monitoring tools and dashboards.
• Learn to identify potential issues through system log analysis and basic alert monitoring.
• Escalate critical alerts to the appropriate team members following established protocols.

Performance Analysis Introduction:

• Observe and learn from senior specialists as they analyse performance data and reports.
• Start to understand basic performance metrics and their influence on system efficiency.
• Assist in documenting troubleshooting steps and best practices used by the team.

Reporting and Documentation Support:

• Assist with the development of basic reports on system performance under the guidance of senior team members.
• Help maintain knowledge base documentation related to monitoring tools and procedures.
• Develop strong record-keeping skills for future reference and training purposes.

Qualifications

• Associate's degree in information technology, computer science, or a related field (or equivalent experience and strong willingness to learn).
• Basic understanding of computer systems and network principles.
• Strong attention to detail and a keen interest in learning technical concepts.
• Excellent communication and collaboration skills to work effectively within the team.
• Ability to learn quickly and adapt to new technologies and procedures.

Living the spirit:

• This Junior Operations and Technical Specialist - Monitoring & Performance role offers an excellent opportunity for individuals eager to launch their career in system monitoring and performance optimization.
• You will gain valuable experience while working alongside a supportive team and contributing to a culture of operational excellence.

We have outlined how you will bring our core company values to life in your role below:

• In this role, taking initiative and being proactive is key. You will have the opportunity to assist senior specialists, learn to identify potential issues, and escalate critical alerts
• Your willingness to step up and contribute to the smooth operation of our systems embodies our value of putting our hands up.
• As a Junior Operations and Technical Specialist, no two days will be the same. You will encounter new challenges, learn from senior colleagues, and gain hands-on experience with monitoring tools and performance analysis. Embrace each day as an adventure, full of opportunities for growth and discovery.
• you are encouraged to bring your unique perspective and ideas to the table. Your fresh approach to troubleshooting, documentation, and collaboration will be valued and can drive innovation within our team.
• Collaboration is at the heart of this position. You will work closely with senior specialists, contribute to team efforts, and support the development of system performance reports.
• By fostering a supportive and cooperative environment, we ensure that together, we achieve our shared goals

Apply Before: 08/31/2025