Available Jobs at Sun International

Main Purpose of the Job

• The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers.
• The role needs to acquire, build and retain relationships with VIP gaming customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations. 

Key Performance Areas

Duties and responsibilities include:

VIP Customer Relationship Management 

• Act as a host in gaming areas whilst the customer is engaged in play
• Check product and service standards in Prive operating areas and ensure all necessary checks are performed
• Co-ordinate transport for VIP customers as and when required
• Conduct meet and greet processes for VIP customers on arrival and departure from the property and at special events to build relationships and secure business, as per SOP
• Handle any complaints, disputes and suggestions and escalate when required
• Co-ordinate and arrange for customer excursions, activities and requirements during their stay
• Check hotel rooms and include room drops and welcome packs for designated VIP customers, in line with preferences
• Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, Sun-extra player offers, transport prior to arrival and also during their stay
• Actively manage customer profiles in CRM
• Leverage off direct marketing offers and promotional events in order to encourage an increase in visitation by VIP customers to the property
• Obtain feedback from clients with regards their experience
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice
• Be aware and identify market offerings on and off site to assist in entertaining customers
• Host and entertain VIP gaming customers as required
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Recognise customers on special occasions including birthday and other important dates and Delivered Customer Acquisition New & Reactivation Plans
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Attend gaming events with acquisition customers to raise awareness around the property’s brand and VIP program, as required
• Acquire leads received via the Gaming system and respond to these leads
• Leverage existing relationships with the potential to acquire and move clients to SI properties
• Manage VIP customers using CRM in line with targets and Delivered Customer Retention & Growth Plans
• Facilitate the organisation of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key VIP customers
• Develop relationships with clients to retain and grow customer loyalty within the VIP operation through, by selling products, services and experiences relevant to the customer
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Communicate and conduct regular follow-ups with existing and potential VIP gaming clients to maintain the relationship
• Manage specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth
• Manage VIP customers using CRM in line with targets

VIP Administration & Reporting

• Accurately update clients’ CRM profiles with preferences and update Casino Management Program (CMP) on an ongoing basis in order to maintain data integrity
• Complete all relevant data in a common departmental drive in relation to new and “hot” players
• Log records of key customer activities (including invites, birthdays, activations, complaints) and communications into the CRM system
• Record ROI’s and complete “Event input template” for all functions and VIP initiatives
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

Stakeholder Relationship Management

• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Update hotel operations timeously of any changes to billing requirements
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships
• Continuously engage with clients to establish and grow loyal relationships for SI 
• Coordinates the distribution of information to all relevant departments on the property
• Attends gaming and VIP meetings and provide relevant feedback and information to management and the department 

Requirements

Education

• Grade 12
• 3-Year Tertiary qualification in marketing is an advantage 

Experience

• Minimum of 5 years’ experience in guest relations within the gaming and hospitality environment
• Previous supervisory and management experience is an advantage
• Meet all requirements for a key gaming license
• Required to work irregular hours in line with operational requirements
• Linguistic skills in Mandarin / Cantonese preferred 

Skills and Knowledge

• Core behavioural competencies
• Deciding
• Planning

Building & Developing relationships

• Problem-solving
• Influencing
• Encouraging co-operation
• Selling
• Dealing with customers
• Conflict handling skills
• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality

Technical/Proficiency competencies

• Advanced Written and Verbal English communication skills
• CRM systems
• Proficient computer skills – MS Office
• Negotiating skills
• Networking skills
• Telephone skills
• Manipulation of system data
• Knowledge of Sun International policies and standards
• Knowledge of gaming industry
• Legislation – including POPI, FICA requirements 

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Job Purpose

• Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.

Key Performance Areas

Gaming Product

• Refer to the work output task register for detailed tasks.
• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
• Record and prioritise all job cards.
• Move and place EGMs.
• Configure gaming equipment.
• Knowledge sharing on gaming products.
• Writing technical manuals as per operational requirements.

Gaming Technical Standards

• Clean-up move location.
• Keep workshop tidy and safe.
• Clean, store and secure equipment.

Customer Service

• Investigate and resolve customer disputes.
• Provides accurate guest information including promotional information.
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times.
• Guest Interaction and Service.
• Contact suppliers for technical support where relevant.

Audit and Investigations.

• Auditing and investigating (Refer to the work output task register).
• Jackpot exceptions.
• Count variances.
• Machine performance checks.
• Other auditing as per operational requirements.
• Reports variances and make recommendations.
• Communicated and follow-up to ensure all corrective actions are implemented.

Reporting and Administration

Analytical Reports: (Including but not limited to)

• Shifts reports.
• Month end feedback reports.
• Note acceptor reports.
• Card acceptance reports.
• Power Supply voltage report.
• Suspicious meter movement reports.
• Card update failures.
• Network stats checks.
• Captures relevant data.
• Ensures RGP information is displayed.

Work Conditions and Special Requirements:

• Ability to work shifts that meet operational requirements. 
• Physically able to work and stand for long periods of time.
• Physically able to move machines.

Requirements

Education

• N5 National Electronic Certificate (light current) with relevant experience or S2 or National Electronic Diploma (light current) or Equivalent qualification

Experience

• 1 year experience as a technician will be an advantage.
• Experience in the gaming industry is preferred.

Skills and Knowledge

• Analytical skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Emotional resilience
• Presentable.

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Job Purpose

• Manages the day to day delivery of the food production operation and culinary team within a specific outlet with the objectives of delivering quality culinary products, maximising revenue through controlling operational efficiencies and productivities, operating equipment and stock, in line with Company standards.

Key Performance Areas

Duties and responsibilities include:

Delivered Culinary Business plan for the outlet

• In collaboration with the Executive Sous Chef, develop outlet objectives and deliverables in line with the Culinary strategy.
• Facilitate the communication and implementation of Culinary deliverables for the outlet.
• Provide clear delegation of authority and accountability for deliverables.
• Manage and allocate people and operational resources.
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit.
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property.

Shift management

• Put in place staff scheduling and duty allocations to ensure coverage.
• Handle shift briefings / handovers / shift reports.
• Manage the preparation of mise-en-place.
• Complete opening and closing checklists.
• Interact and be present on the floor during service to ensure food quality and presentation in line with standards.
• Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues experienced during service etc.
• Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Monitor the cleanliness and hygiene of the kitchen before, during and after service.

Outlet Product Enhancement

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus.
• Monitor products and pricing within the outlet.
• Make recommendations of improvements to the product / menu offering.
• Compile and co-ordinate the culinary promotional calendar for the outlet.
• Monitor standards in the outlet and identify any areas of concern.

Culinary Standards & Governance

• Conduct maintenance and hygiene inspections in all areas of the kitchen.
• Monitor health, safety, hygiene and environmental elements in the outlet.
• Manage the control and storage of stock, operating expenses (gas) and operating supplies (packaging, chemicals), equipment as per SOP for the outlet.
• Investigate variances / discrepancies and take necessary action to correct.
• Monitor Culinary standards and processes.
• Control waste for the outlet.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these.

Outlet Budget Management

• Collaborate with the Executive Sous Chef to complete the planning for the Budget and forecasts for the outlet.
• Motivate and manage Capex requirements for the outlet.
• Authorise spend in line with budget.
• Monitor food costs (purchases related to revenue).
• Food recipe – All menu item food recipes to be documented, updated and captured ** into the system MC or IFS to ensure accurate food theoretical.
• Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet.
• Produce a 10-day / 20-day and monthly food cost report.
• Monitor departmental leave liability.
• Check and report on all outlet staff wages / spend are in line with budget as a % of revenue; maintain productivity ratios of performance for line staff.
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price ** movements to minimize input cost fluctuations.
• Contribute to month-end financial commentary for the outlet.

People Management

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Manage employee relations within the department.
• Staff communication and motivation.
• Performance contracting, reviews and development.
• Provides resources and removes obstacles to performance.
• Recruit and resource for talent for positions within the department.
• Onboarding of new staff members.

Customer Relationship Management

• Ensures that guests are treated with courtesy and respect at all times.
• Interact with guests and provide professional service standards and solutions.
• Handle any escalated complaints, disputes and suggestions as required.
• Engage with customers and provide a customer experience within the outlet / on the ** floor that will support brand loyalty ensuring SI as the brand of choice.
• Be present on the floor during service / promotions or functions.
• Conduct staff training on product knowledge / promotions (including promotion ** information, functions, facilities, etc).
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective.
• Shift handover ensures that staff have sufficient insights and information with regards ** VIP customers visiting the property.

Requirements

Education

• 3 -Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level ** Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

• 5-6 years’ experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years’ experience must have been as a chef de partie.  

Skills and Knowledge

Technical Competencies:

• Food Costing.
• Culinary Product Knowledge.
• Kitchen Operational Management.
• Labour legislation.
• Environmental and sustainability standards.

Work conditions and special requirements

• Ability to work shifts that meet operational requirements.
• Mobility and ability to move around as per job requirements (including with the use of aids).
• Physically able to move operating equipment.
• Have an open attitude perform similar functions to those contained in this document , in alternative outlets due to operational requirements.
• Proficient Computer skills.
• Coaching.
• Menu engineering.
• Cooking methodology.

Behavioural Competencies:

• Decision-making – use of initiative.
• Learning – training; coaching; staying abreast of industry developments.
• Implementing and co-ordinating – organising people; non-people resources.
• Numeracy and calculation skills.
• Analysing and diagnosing – numerical information; trends in data.
• Demonstrated ability to make use of intermediate computer skills.
• Problem-solving.
• Making fine judgements through the senses: colour, taste, texture

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Job Purpose

• Responsible for the effective day-to-day management of the banqueting and conferencing operations with specific regard to achieving profitability; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives and developing a talent pipeline within banqueting.
• The role will also be available to deputize for the Food and Beverage Manager in their absence.

Key Performance Areas

• Business Plan Implementation
• Develop conferencing objectives and deliverables in line with Unit F&B strategy
• Facilitate the communication and implementation of conferencing deliverables for the outlet
• Conduct risk analyses i.t.o impact on short term profit margins
• Provide clear delegation of authority and accountability for deliverables
• Manage and allocate people and operational resources
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Function Planning & Execution
• Attends pre-conference meetings
• Provides client with relevant solutions / options and pricing for conferencing that are innovative and in line with industry trends
• Document and confirm function set-up and requirements
• Communicates requirements and standards to staff
• Oversee the set-up of venues and catering requirements in line with client requirements
• Advise all stakeholders of any amendments to function requirements
• Liaise with entertainment and decor providers to build events and conference requirements (as required).
• Is present at functions to ensure execution is in line with client requirements
• Monitor service standards during the function and identify any areas of concern
• Resolve any service or other related issues during the function
• Monitors and reports on functions
• Conducts post-mortem on events and makes recommendations for improvements
• Shift Management: Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Provides feedback and reports back to management on the performance and challenges within the restaurant
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift
• Product Enhancement: Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
• Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
• Provide product rationalisation on a regular basis or as required
• Motivate new product enhancements
• Compile action plans for  the implementation of approved projects
• Measure ROI and performance on a regular basis
• F&B Standards & Governance: Monitor F&B standards and processes
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all conferencing facilities including front of house and back of house areas to monitor compliance.
• Encourage a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
• People Management and Development: Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the outlet
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members
• Budget Management: Participate in the preparation of budget forecasts & controls
• Consolidate Capex requirements for specific outlets
• Guide and consolidate the completion of Cost of Sales reports including
• Theoretical COS per outlet for food & beverage respectively.
• Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
• Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
• Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
• Customer Relationship Management: Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property 

Requirements

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level 

Experience

• 7-8 years in the banqueting / conferencing industry including at least 3 years experience in a supervisory role.
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Physically  able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Skills and Knowledge

• Technical competencies
• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality Beverage Knowledge – Wine, Barrister
• Team Planning
• Banqueting / Conferencing set-ups
• Events Planning
• Product Development
• Stock control
• Proficient Computer Skills
• Micros / Opera is preferred
• Selling skills

Core behavioural competencies

• Planning
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet /product performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Problem-Solving 

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Description

Job Purpose: 

• The Customer Experience Manager is responsible for shaping and executing SunBet’s customer operations vision to drive exceptional player experiences, business growth, and regulatory excellence.
• This role combines strategic oversight, operational leadership, and commercial accountability, ensuring that customer interactions across support, verification, responsible gambling, and the call centre are seamless, data-driven and aligned with broader business objectives. 
• The Customer Experience Manager partners with executive leadership, internal teams, and external vendors to translate customer insights into measurable outcomes, optimise operational efficiency, and embed innovation across the customer journey, while ensuring scalable, high-performing call centre operations that support both business growth and operational excellence.

Requirements

Job Scope and Responsibilities: 

• Define and execute a Customer Operations strategy aligned with corporate goals for growth, customer lifetime value, and operational efficiency
• Act as an advisor to the executive team, translating customer insights and operational data into commercial and product strategy decisions
• Champion the integration of customer metrics (e.g., NPS, CSAT, first contact resolution, churn rate) into the company’s broader business performance scorecard
• Own the Customer Operations annual budget, ensuring optimal allocation of resources across in-house and outsourced functions
• Develop and manage financial forecasts, ROI models, and cost-to-serve analysis to support strategic investment and efficiency decisions
• Balance cost optimisation with service quality, innovation, and customer satisfaction
• Deliver measurable improvements in operational efficiency while maintaining compliance and service excellence
• Oversee customer support, verification, and responsible gambling functions, ensuring consistent, compliant, and customer-centric delivery
• Use data analytics and customer insights to identify root causes of friction and design proactive solutions that enhance retention and lifetime value
• Partner with Product, Marketing, and Compliance teams to ensure the customer experience drives business growth and meets regulatory expectations
• Lead vendor partnerships with CX technology vendors
• Negotiate and manage contracts to achieve optimal commercial value, service levels, and innovation outcomes
• Continuously assess external market trends and technology providers to future-proof SunBet’s customer operational model
• Drive digital transformation and automation initiatives to enhance scalability and reduce manual dependency
• Leverage AI, data, and self-service technology to redefine the customer engagement model
• Set and execute the call centre strategy aligned with corporate objectives, customer growth, and retention.
• Integrate call centre metrics (NPS, CSAT, FCR, churn) into business performance dashboards to drive strategic decisions.
• Use call centre data and insights to inform product, marketing, and service strategies.
• Ensure scalable, efficient operations that support business growth and new initiatives.
• Drive innovation through digital, AI, and self-service solutions to enhance the customer experience.
• Manage vendor and technology partnerships to optimise service, cost, and future readiness.
• Maintain governance, compliance, and responsible gambling standards across all call centre operations.
• Develop leadership and talent to build a high-performing, customer-focused team.
• Foster a culture of customer centricity, innovation, accountability, and collaboration
• Serve as a visible ambassador for SunBet’s commitment to responsible gambling and ethical conduct

Core behavioral Competencies:

• Strategic Thinking
• Customer-Centric Mindset
• Adaptability & Agility
• Analytical & Data Driven Decision-making
• Leadership Coaching
• Innovation Mindset
• Results Orientation
• Resilience & Composure
• Digital Mindset
• Customer Advocacy
• Business & Financial Acumen
• Industry Knowledge and interest in sports betting and online gaming
• Gaming & FIC regulations
• Customer Operations Management
• Regulatory Compliance & Player Protection
• Operational Strategy & Process Design
• Technology & Systems Proficiency
• Continuous Improvement
• Risk & Incident Management
• Vendor & Partner Management

Qualifications: 

• Bachelor’s degree in business administration, Operations Management, Customer Experience, or a related field

Experience:

• 10+ years’ experience in customer operations or customer service leadership, ideally within online gaming, sports betting, fintech or digital service industry.

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Description

• The Digital SEO Specialist: Sun Bet will be responsible for creating, presenting and producing outstanding, meaningful, quality and relevant content from conceptualisation to publication (pipeline of brainstorming, assignment, production, editing, publication, reporting and analysis) within the scope of the brand and creative brief supplied for multi-touch point communications with the aim of creating entertaining and inspiring campaigns that create energy and momentum to drive increased traffic resulting in increased sales, share or brand building results.
• This will include search engine optimisation plans, analyses, implementation and reporting to maximise the company’s organic search results, expand Sun Bet’s online digital audience and help grow online revenue.

Requirements

Qualifications

• 3 Year Bachelor’s Degree, preferably in marketing, communication, English, journalism
• GAIQ certification (Google Analytics Certification) is an advantage
• Copywriting certification

Experience

• 6 years’ experience working within a digital role as a copywriter with 3 years’ as an SEO Specialist
• A proven track record of success producing digital content
• Experience targeting specific goals, focused metrics and KPIs when providing input to the SEO strategy
• Experience in the use of SEO Tools and Google Analytics for measuring and reporting
• Exposure / knowledge of the sports betting and online gaming industry is a strong advantage

Skills & Knowledge

• Evaluating information (Analysing, Conceptualising)
• Innovating
• Initiating
• Integrating
• Emotional Maturity
• Business & Financial Acumen
• Applying Expertise and Technology
• Organising & Planning

Managing Customer & Stakeholder Relationships

• Sports Betting & Online Gaming Marketing & Promotional campaign management
• Reporting and business analysis skills
• Application Tools  - SilverPop, Smartico, SMS provider: Panacea Mobile
• Communication legislation (POPIA/CPA/WASPA)
• Project management skills
• Strong verbal and written communication skills
• Proficiency in the use of Google Analytics, Webmaster and other Analytic tools;
• Advanced proficiency in MS-Office Suite (Word, Excel, PowerPoint, Outlook, Adobe)
• Advanced knowledge of SEO best practices
• Keyword research
• Basic Coding knowledge (HTML) and experience with popular content management systems
• Web Analytics and architecture
• Digital Marketing
• Copywriting

Key Performance Areas

• Collaborate with graphic designers to receive and prioritise briefs and promotional requests aligned to SEO and business goals; and deliver each element of the campaign to brief
• Understand market segment, SEO, social media, digital marketing industry trends, customers characteristics and online preferences to inform changes
• Develop plans for generating meaningful and innovative content to drive increased traffic, engagement and brand visibility in line with business requirements and SEO goals
• Conceptualise, construct and plan concepts, storylines and layouts for solutions, ensuring content remains fresh and exciting
• Liaise with business with regard to concepts, ideas, deadlines, and promotional requirements
• Brainstorm, design and deliver content in written form, monitoring all elements of projects from presentation through to completion
• Brief electronic, print and activation production to ensure idea is executed and delivered to its best potential
• Participate in content meetings, creative briefings, brainstorm sessions and status meetings, obtaining feedback and approvals on final content

Produce general copywriting to support designs and marketing content including:

• Promotional content: gaming promotions, events, advert banners, accommodation special offers, experience special offers and wine and dine special offers;
• Promotional copy for SunBet emails;
• Promotional and enticing copy for advertising campaigns
• Develop, create and deploy content across multi-touch point communications.
• Schedules and updates relevant content on various platforms ensuring that content remains innovative and fresh and meets business requirements

Create and implement SEO plans across all digital assets and platforms including focusing on:

• mobile
• keyword strategy,
• page purpose,
• on and off-site link plans (including influencers and ambassadors)
• social,
• SEO targeting,
• SEO content for all digital assets
• Detail and communicate SEO framework and objectives that complement overall marketing strategy and business objectives
• Implement daily SEO – including checking link profiles, reviewing copy, keyword research
• Promote both off-site and onsite activities and interaction with other websites to build ranking, profile and traffic
• Perform keyword research in coordination with business objectives to optimize existing content and uncover new opportunities
• Recommend and optimise changes to website architecture, content, landing pages, linking etc to improve SEO positions for target keywords
• Assist with the development, accessibility and implementation of content via social communities and blogs
• Conduct web and digital analytics and align with business and marketing strategies
• Plan, execute and measure the success of SEO project / initiatives
• Monitor and administer web analytics dashboards, reports and keyword reporting tools, and point out key areas of importance in accordance with business objectives
• Monitor and evaluate search results and search performance across the major search channels
• Research competitors and benchmark
• Complete all reporting on SEO results including Campaign reporting; Web analytic reporting, SEO ranking reports
• Maintain regular communication with the digital team and management on project development, timelines, and results
• Work with IT development, editorial and marketing teams to drive SEO content creation in line with SEO best practices
• Develop and sustain strong professional relationships with key internal customers as well as external suppliers
• Act as a resource on special projects and provide project support as required by the digital team
• Project co-ordination / project management from inception to completion 

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Job Purpose:

• The Sportsbook Coordinator is responsible for the accurate and timely execution of all sportsbook activities. This role ensures that pricing, offers, promotions, and markets are implemented correctly, that delivered features function as intended and that all operational processes support the smooth running of the sportsbook.
• The coordinator works closely with internal teams and external vendors to guarantee that commercial initiatives are delivered efficiently, compliant with regulatory standards and aligned with business goals. 

Requirements

Job Scope and Responsibilities:

• Ensure daily sportsbook markets areoperational and available for customers
• Confirm all betting limits, exposures and risk settings are correctly applied
• Monitor that all markets and products are correctly configured on the platform
• Check that any scheduled events or markets are launched on time
• Implement daily pricing changes, boosts and promotional offers as advised by management
• Verify that promotions are applied correctly across all channels (web, app, retail)
• Coordinate with platform teams to ensure offers and pricing changes go live
• Ensure promotional start/end dates, odds boosts and other campaign parameters are correct
• Prepare daily market availability lists and confirm all markets are live
• Perform system checks to ensure odds feeds and markets are functioning correctly
• Coordinate with internal teams to launch new markets or products operationally
• Confirm that product changes or updates are implemented on schedule
• Track daily delivery of markets, odds and promotional features
• Log operational issues with vendors (e.g., pricing errors, delayed offers) and escalate to management
• Test new features for correct operational deployment before launch
• Confirm updates and platform changes are fully implemented as per schedule
• Communicate operational updates to marketing, product and CRM teams
• Coordinate execution timelines for campaigns, offers, and promotions
• Ensure all teams have confirmation that markets, odds and promotions are live and functioning
• Verify that daily betting limits, market exposures and risk settings are applied correctly
• Monitor markets for operational integrity (e.g., odds feeds, missing markets)
• Ensure offers, promotions and market launches comply with regulatory requirements
• Maintain operational records for audits and reporting

Core behavioural competencies:

• Attention to detail
• Time management & prioritisation
• Problem-solving
• Adaptability
• Collaboration & Teamwork
• Resilience
• Organising & Planning  
• Communication Skills
• Sportsbook Operational Knowledge
• Promotion & Campaign Execution
• Platform & Vendor Coordination
• System Tools proficiency (MS suite, Operational Dashboards, Platform tools)
• Regulatory awareness
• Basic Technical Troubleshooting
• Quality Control 

Qualifications:

• Diploma in Business Studies, Sports Management or related field  

Experience:

• 1–3 years’ experience in sports betting, gaming operations or commercial support roles
• Experience with sportsbook platforms, market operations or campaign execution is preferred
• Exposure to vendor coordination or cross-functional project support is advantageous

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Job Purpose

• Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference center with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards. 

Key Performance Areas

• Shift Supervision, Put in place staff scheduling and duty allocations to ensure maximum coverage.
• Handle shift briefings / handovers / shift reports.
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet. 
• Report and resolve any issues experienced. 
• Manage the control of stock and operating equipment as per SOP for the outlet. 
• Cash-ups at the end of the shift. 
• Food and Beverage Product Offering, Monitor service offering / products and pricing within F&B. 
• Make recommendations of improvements to the product and service offering.
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets.
• Monitor customer service standards and identify any areas of concern. 
• Conduct maintenance walkabouts for front of house and back of house areas.
• Monitor health, safety, hygiene and environmental elements in the area. 
• Monitor the use and storage of operating equipment.  Monitor stock control and operating equipment control processes. 
• Investigate variances / discrepancies and take necessary action to correct.
• Conferencing Product, Liaises with clients.  Attends pre-conference meetings.
• Provides client with relevant solutions / options for conferencing – including set-up, themes, decor, lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements.
• Is present at functions to ensure execution is in line with client requirements. 
• Manages staff appearance and floor appearance/ functioning of equipment and systems.  Control and management of stock and operating equipment as per SOP. 
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.  Monitors and reports on functions. 
• Provide input into the post-mortem on events and makes recommendations for improvements. 
• Provides ideas and solutions that are innovative and in line with industry trends.  People Supervision, Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.  Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet. 
• Supervise employee relations within the department.  Staff communication and motivation. 
• Performance contracting, reviews and development.  Assist in providing resources and removing obstacles to performance. Onboarding of new staff members. 
• Financial Control Authorise spend in line with budget. Conduct accurate 10, 20-day stock takes for the outlet in line with Company process. 
• Report on any variances for the outlet.  Work Conditions and Special Requirements 
• Ability to work shifts that meet operational requirements.  Physically able to move operating equipment. 
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements. 

Requirements

Education

• 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level. 

Experience

• 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations. 

Skills and Knowledge

•  Collecting Information, Team Co-operation, Verbally Informing, Supervising, Dealing with Customers, Appraising & developing, Problem-Solving.