Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- To promote and deliver professional, commercially viable and quality clinic services in compliance with South African Nursing Council regulations and company standards.
Job description
- Manage a commercially viable clinic in line with company guidelines
- Provide lifestyle management screening tests
- Conduct “Well Baby” clinics, including health immunisations and baby health monitoring
- Offer and provide reproductive health services
- Provide adult immunisations
- Provide Primary Health Care e.g. minor ailments and wound care
- Render a Phlebotomy Service
- Compile professional, stock and financial management reports
- Manage medical waste, ensure a safe environment and safety precautions are taken
- Manage adverse events and emergencies
- Counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
- Plan and implement “Health Days” and other projects
- Develop health professional networks
Minimum requirements
Qualifications and Experience:
- Registration as Professional Nurse
- 3 year diploma in nursing or the 4 year degree
- A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery
- Unisolv and Allegra (preferable)
- MS Office (Word, Outlook, Excel)
- Skills, Abilities and Job Related Knowledge:
- Ensures patient information is held securely, confidentially and accurately maintained on an electronic system
- Administration and reporting to ensure efficient running of the clinic as per company policy and processes
- Ensures payment for services received by ensuring controls in place and adhered to
- Manages, monitors and orders clinic services stock and equipment, along with prevention of loss and shrinkage and monitoring cold chain
- Financial and commercial acumen
- Ensures SANC registration and indemnity up to date
- Establishes locum network and arranges locums
- Implements and conducts self-audit tool
- Time management
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
- Commercial Awareness
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
Job description
Job Purpose:
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
Skills, Abilities and Job Related Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job description
Job Objectives:
- To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
- To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
- To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
- To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
- To prevent wastage in own area by adhering to stock rotation principles.
- To prevent stock losses by following all risk management policies and principles.
- To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
- To implement product merchandising by following the merchandising guidelines and procedures.
- To adhere to all store standard operating procedures.
- To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Knowledge:
- Desirable: Basic health, fitness and supplements product knowledge
- Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Skills:
- Essential: Good communication and interaction skills
- Customer and service orientation
- Selling skills
- Merchandising skills
- Desirable:
- Basic computer literacy
Competencies:
Essential:
- Relating and Networking
- Persuading and Influencing
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following Instructions and Procedures
- Presenting and Communicating Information
- Achieving Personal Work Goals and Objectives
Minimum requirements
Experience:
Essential:
- At least 1 year related experience
- Selling skills; customer related training
Desirable:
- Experience working with sports nutrition and vitamin related products
Education:
- Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
- Desirable: Sports / fitness / nutrition qualification
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
- On-board new citizens in the store and mentor them on the Sorbet way (culture).
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- Manage Disciplinary procedures and performance management with each citizen.
- Drive individual targets per citizen with one on ones.
Operational Focus
- Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
- Submit talk show . team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll.
- Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign.
Key Competencies
- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.
- Able to manage multiple stores
- Self-directed and able to work independently
Minimum requirements
Experience
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
Education
- Matic/Grade 12 (essential)
- Business and Retail Mamnagement Diploma(desirable).
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- We are looking to recruit a permanent Credit Returns Clerk (RTV) to work within the Operations department of United Pharmaceutical Distributors. The role will be based at UPD Bloemfontein branch and will report to the Warehouse Supervisor.
Job description
Job Purpose:
- To ensure that stocks returned from customer are processed according to SOP, credit passed and stock handled in the appropriate manner.
Job Objectives:
- Ensure that supplier returns is accurately checked and logged, taking into consideration description, quantity, and batch and expiry date.
- Daily follow up to be done with suppliers for approvals and uplift.
- Ensure claims are captured correctly on both platforms namely SAP and Knapp.
- All claims needs to be logged on supplier portal (Create claims Inbound).
- Ensure RTV tracker is updated daily and submitted to Supervisor.
- Ensure RTV block bins are stock checked verify batch ,expiry and quantity
- Engage with the buying department and stock control w.r.t. recalled and supplier damaged stock
- Ensure that damaged stock is moved to the destruction cage for disposal
- Ensure that all supplier return with supporting documentation are retained for future reference purposes.
- Ensure supplier policies such as 1, 3, 4 and 6 months is adhere to as this will eliminate rejections from suppliers.
- Scheduled supplier uplifts are to be adhere to only Management is allowed to turn supplier away.
- All security protocol is not be breached.
- Employee to ensure all deadlines are adhere to.
Minimum requirements
Qualifications and Experience:
- Grade 12
- 1 Year’s experience in the Pharmaceutical industry, preferable.
- 1 Year's experience of customer returns/RTV processes (product handling and crediting)
- Ms Office proficient/ PC Literate
Job Knowledge and Skills:
- Basic product knowledge
- Warehousing and distribution industry knowledge
- Communication skills
- Knowledge of SOP’s w.r.t. credit returns/RTV, stock recall and Good Warehouse Practice (GWP)
- Good people skills
Essential Competencies:
- Good interpersonal skills – able to communicate effectively in English (written and verbal communication).
- Ability to work individually with little to no supervision
- High attention to detail
- Able to work under pressure.
- Good administrative and organizational skills essential.
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
Skills:
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Retail Pharmacy experience
- Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
go to method of application »
Introduction
- Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
Job description
Job Purpose:
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
Skills, Abilities and Job Related Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
Skills:
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Retail Pharmacy experience
- Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
go to method of application »
Introduction
- We are looking to recruit 1 permanent Dispatch Clerk to work for United Pharmaceutical Distributors (UPD). The role will be based in our Bloemfontein branch, reporting to the Warehouse Supervisor.
Job description
Job Purpose:
- To ensure that customer orders are correctly, accurately and timeously checked into the dispatch routes in order to meet stipulated dispatch and delivery cut off times in terms of UPD SOPs.
Job Objective:
- Ensure that completed customer orders are correctly, accurately and timeously checked into the dispatch routes in order to meet stipulated dispatch and delivery cut off times in terms of UPD SOPs.
- Ensure that final trip sheets and all dispatch documentation is correctly, timeously and accurately prepared and that UPD SOPs are adhered to
- Ensure high standards of housekeeping and cleanliness in your allocated dispatch cage/area are maintained and that necessary equipment is available and maintained in an orderly manner.
- Ensure that any errors found are rectified, recorded and reported to the department head at the end of each cut off.
- Ensure that any breakages/spillages are immediately reported to the department head and Pharmacist and are recorded and cleaned up immediately in terms of UPD SOPs.
- Comply with and meet operational cost containment targets and stipulated cut off times and deadlines
Minimum requirements
Experience and Education:
- Matric / Grade 12 or Abet level 4
- Basic product knowledge
- Warehousing and distribution industry knowledge
- SAP and KNAPP experience is crucial
Job related knowledge and skills:
- Basic product knowledge Warehousing and distribution industry knowledge
Competencies required:
- Ability to work in a team
- Ability to work under pressure / time deadlines
- Honesty and integrity
- Attention to detail
- Flexibility and willingness to work overtime
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
Desirable:
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
- Extensive people management experience of a large and diverse workforce
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Introduction
- It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
- On-board new citizens in the store and mentor them on the Sorbet way (culture).
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- Manage Disciplinary procedures and performance management with each citizen.
- Drive individual targets per citizen with one on ones.
Operational Focus
- Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
- Submit talk show . team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll.
- Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign.
Key Competencies
- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.
- Able to manage multiple stores
- Self-directed and able to work independently
Minimum requirements
Experience
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
Education
- Matic/Grade 12 (essential)
- Business and Retail Mamnagement Diploma(desirable).
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
Method of Application
Use the link(s) below to apply on company website.
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