Available Openings at Hirt & Carter

KEY PERFORMANCE AREAS:

• Partner with management teams to develop strategic HR plans to support the objectives and future direction of the business
• Ensures compliance to labour legislations, company policies and procedures
• Develop strategies for succession planning and talent management for key positions
• Ensure compliance with regulatory legal amendments applicable to transformation reporting
• Timeous execution and submission of workplace skills plan and annual training report
• Manage strategic projects as and when required

QUALIFICATIONS / EXPERIENCE:

• Relevant tertiary qualification with at least 4 - 5 years’ experience in an HR Generalist role
• Good working knowledge of HR legislative requirements
• Business acumen
• Advanced computer skills

BEHAVIOURS & ATTRIBUTES:

• Strategic and analytical thinker
• Strong interpersonal skills
• Conflict resolution and negotiation skills
• Ability to meet deadlines
• Team player

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KEY PERFORMANCE AREAS:

• Ensure samples are acquired and returned within specified timelines
• Ensure work areas are kept clean, neat and well-organized
• Provide support to the sourcing team
• Provide reports to management as and when required

QUALIFICATIONS / EXPERIENCE:

• Matric with at least 1 – 2 years’ experience in a similar role
• Understanding of retail store layouts and product knowledge
• Basic computer skills

BEHAVIOURS & ATTRIBUTES:

• Self-managed
• Honest and ethical
• Deadline driven
• Ability to manage stress and multiple priorities
• Team player 

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KEY PERFORMANCE AREAS:

• Sourcing and or receiving of images and samples and the correct data that goes with each product within specified timelines
• Accurate updating/recording of information on required systems
• Investigating and resolving customer problems efficiently
• Providing appropriate daily Image status reports

QUALIFICATIONS / EXPERIENCE:

• Relevant tertiary qualification with at least 2-3 years’ experience in a similar role
• Previous experience working in the Marketing or related Adverting fields will be beneficial
• Basic computer skills

BEHAVIOURS & ATTRIBUTES:

• High attention to detail
• Team player
• Excellent time management skills
• Service driven
• Ability to work under pressure

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KEY PERFORMANCE AREAS:

• Proactively support to the digital team with respect to all business unit platforms and technology
• Manage traffic workflow of campaigns from start to completion
• Reporting on all campaigns on a continuous basis
• Develop and apply content strategy aligned with short-term and long-term marketing targets
• Deliver client campaigns that drive revenue-driven results

QUALIFICATIONS / EXPERIENCE:

• Relevant tertiary qualification with at least 2 - 3 years hands on experience in digital marketing & campaign management
• Basic technical knowledge of HTML and web publishing will be beneficial
• Knowledge of search engine optimization, web traffic metrics & google analytics
• Experience with WordPress, Google analytics, and all social media channels

BEHAVIOURS & ATTRIBUTES:

• Strong communication and project management skills
• Accuracy and attention to detail
• Strong judgment and decision making
• Ability to work well in high pressure situations
• Team player

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KEY PERFORMANCE AREAS:

• Manage daily operations on FreshDesk and FreshChat platforms, ensuring timely and accurate responses to inquiries and issues
• Serve as the first point of contact for clients, providing support and resolving queries regarding campaigns and services
• Maintain a deep understanding of products and services to offer solutions and assist clients effectively
• Monitor and analyse customer service metrics to identify trends and areas for improvement
• Collaborate with the marketing and technical teams to align client support strategies with overall business objectives
• Train and guide other team members on best practices for customer support on FreshDesk and FreshChat
• Ensure compliance with all company policies and procedures, as well as client confidentiality agreements
• Handle escalations and more complex issues as required

QUALIFICATIONS / EXPERIENCE:

• Relevant tertiary qualification with at least 2 - 3 years’ experience in FMCG, marketing, digital marketing, agency or brand environments
• Strong customer care & support experience is required
• FreshDesk/FreshChat/FreshSuite & MS Suite experience is critical
• Digital campaign support experience is highly advantageous

BEHAVIOURS & ATTRIBUTES:

• Exceptional communication and problem solving skills
• Root cause analysis skills
• Strong strategic thinker and customer service skills
• Ability to work well in high pressure situations
• Team player