Available Roles at Booyco Electronics

Main Purpose of the Job

• Responsible for maintaining and optimizing the software systems critical to mining operations. This role requires a proactive individual with a strong technical background, excellent problem-solving skills, and the ability to work in a challenging and dynamic environment. The Software Technician will assist the Account Manager with rolling out, troubleshooting, and maintaining software at client premises.

Education, experience and competencies

• Matric/Grade 12 preferably with Mathematics and Science
• National Diploma in Computer Science, Information Technology or related field
• Certifications in A+, N+ and S+
• 2 years 'experience in software support, preferably in a mining environment.
• Own Transport and valid driver’s license (willing to travel and work overtime)

Responsibilities

• Maintain and provide 1stline support for all Field Technician tablets on site
• BEAMS site administration and infrastructure maintenance
• Provide weekly BEAMS reports for Technical Superintendent and Account Manager
• Analysis of raw data and providing findings report to Technical Superintendent
• On-site Network troubleshooting and maintenance
• Ability to configure and troubleshoot Routers
• Provide remote support using remote software like Team Viewer and AnyDesk
• Assist in reviewing, maintaining, and recommending improvements to Systems
• Performance routine maintenance.
• Ensure upgrades and repairs on lamproom test stations, pocket tag test stations & lamproom integrations
• Roll out, troubleshoot and maintain software
• Provide Incident reports to Technical Superintendent
• Participate in testing and validation of proximity detection systems in simulated and Field environments
• Provide training and support for clients on software functionalities
• Create and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals

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Purpose:

• Responsible for the installation, maintenance, and repair of electronic equipment and systems at the mine site, this role demands a strong technical background, exceptional problem-solving skills, and the ability to work independently in a challenging environment. The Field Services Technician will deliver high-quality customer service by ensuring the proper installation and maintenance of systems, guaranteeing their optimal operation.

Education, experience, and competencies:

• Degree in Electronics, Electrical Engineering, and/or qualified artisan (Trade)
• 3-5 years of experience in electronic installations
• Strong knowledge of electronic systems, including installation, maintenance, and repair.
• Own Transport and valid driver's license (willing to travel and work overtime)
• Willing to work on a mining site (Underground and surface)

Responsibilities:

Installation and Maintenance:

• Install systems accurately to meet standards and deadlines.
• Conduct site and system surveys before installation and quoting.
• Effectively repair and upgrade existing systems on-site.
• Ensure all wiring and installations comply with the mine’s electrical and mechanical requirements.
• Commission and test products, providing education to customers on proper use.
• Perform routine maintenance and inspections to ensure optimal equipment performance.
• Diagnose and repair faults in electronic systems and equipment.

Technical Support:

• Provide on-site and remote technical support to clients and end-users.
• Promptly troubleshoot and resolve issues with electronic systems.
• Assist with field and lab testing for new and existing electronic systems.

System Optimization:

• Monitor electronic system performance and suggest improvements for efficiency and reliability.
• Collaborate with engineering teams to identify and implement system upgrades and enhancements.

Customer Service:

• Ensure high levels of customer satisfaction through excellent service delivery.

Documentation and Reporting:

• Create and maintain detailed documentation of installations, maintenance, and repairs.
• Generate reports on system performance, issues, and resolutions.
• Compile reports for audits upon request by the mines.
• Maintain accurate records of service activities and client interactions.

Compliance and Safety:

• Adhere to all safety protocols and regulations while working on-site.
• Ensure work areas are organized, clean, and compliant with Occupational Health and Safety standards.
• Report any safety incidents or hazards to the Manager immediately.

Additional Duties:

• Ensure the customer is satisfied with the system’s functionality.
• Conduct site visits to assess and promptly address problems.
• Respond quickly to reported failures and ensure timely repairs.
• Thoroughly test equipment to analyse faults and ensure compliance with installation manual specifications.
• Order necessary repairs and parts promptly to fix faults.
• Complete required administration tasks, including service reports, timesheets, and Certificates of Compliance (COCs).

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Main Purpose of the Job

• Complete general administrative and accounting tasks efficiently and effectively in order to ensure professional service delivery to customers.

Education, experience and competencies

• Matric and Diploma in administration, sales/commercial sales
• 2 years' experience in a similar role preferably from the manufacturing/mining industry
• MS Office (advanced Excel) Syspro (advantage)
• Experience in compiling and submitting tender documents.
• Excellent communication and people skills.
• Attention to detail.
• Valid Driver's License.

Responsibilities

• Review and understand products’ margins while increasing profits through the sales process.
• Build and maintain strong relationships with internal and external customers through professional conduct, regular follow-ups, diplomatic communication and service delivery that meets deadlines.
• Proactively deal with customers/stakeholders to ensure that issues are resolved and relationships strengthened.
• Perform any reasonable ad hoc tasks and duties required by management.
• Review and understand products’ margins while increasing profits through the sales process.
• Maintaining and updating sales and customer records.
• Create and compile monthly sales reports.
• Compiling vendor applications.
• Liaise with departments ensuring changes affecting sales are completed.
• Maintaining and updating all tender records.
• Create and maintain weekly CRM reports.
• Ad hoc processing of quotes and orders.
• Attain expediting reports from field service customers.
• Assist with admin-related tasks throughout the sales department.
• Use various digital systems to identify new sales opportunities.
• Minimise daily costs and wastage (e.g. use of equipment, stationery, etc.)
• Continuously support effective teamwork within the department.