Available Roles at Hollywoodbets

You Bring:

• 1-2 years administration experience
• Microsoft Office. (Word and Excel intermediate)
• Must have own Transport.

A Bonus to have:

• Completed or studying towards a relevant Degree or Diploma
• Experience within the Betting Industry

Responsibilities

• Manage the sports and soccer imports that need to be done throughout the day on all This includes ensuring that related bets will not be allowed on tournaments with the same teams and that no duplications of events occur. This also includes making sure that the manual creation of games is satisfactory and that soccer games have been created.
• Create the various soccer and sports fixture guides for customers to use in all our
• Monitor price movements for soccer and other sports throughout the
• Create and price events for cricket, golf, rugby and boxing on all
• Update betting for all outright
• To post soccer and lucky numbers results on the intranet for branches to display to customers as well post the results on Social Media.
• Create lucky numbers events and ensure that betting is open for all draws every
• Create the sports exotic bet types and exotic guide for customers to use in branches or download from the website.
• Result fixtures on all platforms as soon as results have cleared and monitor the auto closing of events. Check the ‘unresulted events’ report timeously and enter results where necessary.
• Send the figures SMS to Senior Management so they can be kept aware of current profit / losses.
• Perform a soccer comparison so we can constantly keep ahead of the competition.
• Auditing events for profit and loss after event results are
• Assist customers with any sports betting related queries or complaints and try to resolve any disputes in a professional and timeous manner. Also assist other departments or branches that need help with ticket or sports related This includes the confirmation of soccer money back promotions and manual payouts.
• Confirm bets for the call center or branches as well as confirm accounts are allowed.
• Provide all branches with professional support.

Skills and Competencies:

• Good communication and Interpersonal skills.
• Impressive planning, organisational and time management skills.
• Good business acumen and high ethical work standards and Accountability.
• Ability to multitask and show initiatives work standards.
• Ability to work under pressure and still produce good quality results timeously.

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You Bring:

• At least 2 years’ commercial experience.
• Pastel Evolution (or similar software).
• Microsoft Office Suite proficiency.

A Bonus To Have:

• Relevant Degree/Diploma.
• Completion of SAICA Accredited Articles.

What You’ll Do For The Brand:

Financial Metrics

• Preparation of annual budgets.
• Preparation/review of monthly management accounts including analysis/commentary.
• Preparation/review of the annual financial statements.
• Preparation/review of monthly working paper files and high-risk balance sheet reconciliations.
• Ensure routine transactions (expenses, asset purchases, cash book entries, sales etc.) are processed timeously by junior team members.
• Preparation/review of non-routine transaction (depreciation, impairments, provisions, finance costs/income, discounting, lease straight-ling, management fees, administration fees etc.) and complex transactions
• Review of and approval of payment, together with accurate capturing of invoices in the accounting system, ensuring IFRS and tax compliance.
• Review of annual tax computations.
• Timeous preparation and payment provisional taxation payments.
• Review of the monthly VAT and Payroll returns.
• Timeous settlement of inter-company trade accounts, loan accounts, shareholder loans, bank loans, bank facilities, creditors, SARS (Income Tax, PAYE, VAT) in line with agreed payment terms.
• Ensure that all inter-company balances are reconciled monthly.
• Timeous collection of loans receivable, inter-company trade accounts and trade debtors.
• Effective management of working capital. (Assist in the continuous improvement in supplier terms and customer terms).
• Effective tax planning and cash flow management.
• Identification of control weakness, designing of internal controls and implementation thereof.
• Timeous corrective action against internal audit and external audit findings.
• Adequate provisioning of impairments on stock (slow moving, damaged, loss of market share, obsolete, expired, NRV < cost), debtors (long outstanding, close to credit limit, defaulting terms, disputes etc.), tangible (damaged, not in use, loss making, loss of market share etc.) and intangible assets (reputation damage, loss making, loss of market share).
• Reassessment of useful lives, depreciation methods and residual values for tangible and intangible assets quarterly.
• Review of profit and loss on asset disposals transactions.
• Review of general ledger transactions monthly to confirm accurate account allocations, IFRS compliance between capital and expense nature tractions and taxations compliance.
• Ensure annual stock take is performed (including monthly/quarterly as dictated by company policy).
• Review of stock count variances.
• Review and approval of consignment stock listings.
• Review and approval of petty cash expenses.
• Review all loan, creditors, facility, instalment sales reconciliations to external statements.
• Review and approve accruals (test estimation accuracy by reference to trends and comparison of actual results to previous estimates)
• Ensure monthly standing debit orders (rent, insurance, telephone, subscriptions etc.) are processed.
• Managing of operating costs.
• On a quarterly basis - execute a mini audit to test compliance with supplier payment terms, claiming of supplier rebates at the correct % and claiming timeously, similarly for supplier settlement discounts and general discounts, similarly for customer rebates and settlement discounts and general discounts, validity/relevance of debit orders, use of correct interest rates, wear and tear rates, depreciation rates. Retain proof of work that will be submitted to Group FM for approval.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Assist the BEE project team to ensure the improvement and sustenance of the company’s BEE score.
• Optimization of the company’s financial position and financial performance.
• Liaise with the various departments and regional/operational managers to ensure efficient reporting.
• Liaison with external auditors during interim and year end audit to ensure all queries are responded to.
• Minimize audit overruns by ensuring diligent preparation of audit files/compliance with auditor requests.
• Support the GFM and CFO and CEO with specific projects and reports and data extractions.
• Assist the GFM and CFO and CEO with building financial models/billing models/project costing.
• Ensure appropriate templates and models are created and saved to substantiate decision making.
• Any other ad hoc tasks as they arise.

People

• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
• Direct supervision and mentoring of the junior finance team.
• Creation and maintenance of roles and job descriptions and KPIs for your direct report subordinates, including annual performance reviews.
• Sourcing, attendance, and performance of training as and when needed for staff.
• Adequate recognition of staff efforts.
• Sustainable morale and team building initiatives.
• Talent retention.
• Promote declaration of all gifts and non-acceptance of kickbacks. Instances to be reported immediately.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.
• Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.

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A Bonus To Have:

• Computer literate (MS Word and MS Excel)
• Understanding of food controls
• Experience in a supervisory role within the Hospitality/Food and Beverage industry
• A relevant qualification in Food and Beverage (Or a related field)
• A valid Driver’s License

What You’ll Do For The Brand:

• Ensuring internal food and beverage processes are followed.
• Ensuring that the food and beverage department is adequately staffed for the shift.
• Responsible for managing the food and beverage staff during the shift.
• Ensuring internal food and beverage stock management processes are followed.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house stock.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Managing Food and Beverage resources during the shift.
• Observing and evaluating staff and work procedures to ensure quality standards service.
• Submitting stock requisitions to the Stock Controller to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
• Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
• Ensuring superior Customer service and Customer experience.
• Ensuring timeous submission of daily, weekly, monthly food and Beverage reports.
• Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
• Time management of Waitrons/Bartenders.
• Working closely with Food & Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains Customer/punters.
• Any other ad hoc duties that might be required.
• Ensure time management system is updated per team member daily.
• Make yourself available to assist at other branches, when required.
• Ensure order numbers for any purchase is requested daily.

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You Bring:

• Middle – Heavyweight TRADITIONAL Media Planning experience
• Excel and Powerpoint proficiency
• Valid driver’s license and own vehicle

A Bonus To Have:

• Diploma or Degree qualification in Marketing or in a related field.

What You’ll Do For The Brand:

Technical Skills and Experience:

• Solid understanding of through-the-line, integrated marketing principles
• Experience in all aspects of traditional media planning (TV, Radio, OOH)
• Flowplan and budget management (Maintenance and Balancing of Monthly Flowplan)
• Creation of Media Plans using software like TELMAR and ARIANNA
• Monthly Post Campaign Analysis of all Broadcast Media activity
• Tracking and Monitoring of competitor ratings delivery (TELMAR AND ARIANNA)
• Tracking and Monitoring of competitor adspend (TELMAR AND ARIANNA)
• Highly proficient in Excel
• Established working relationships with Media Owners highly advantageous
• Exceptional project management skills, driving multiple initiatives and roll outs to meet tight deadlines.
• Able to work quickly, able to experiment and amend approach based on data analysis and results.
• Liaising with Media Owner in order to fulfil chaselists
• Liaising with HWBs Production Teams in order to fulfil chaselists

Strategic Planning & Implementation:

• Provide support to the Marketing Intelligence and Insight Manager and assist with day-to-day tasks and admin requirements.
• Assist the Marketing Intelligence and Insight Manager with the Planning, Monitoring and Post Campaigning of Broadcast Media (Television, Radio, Press, Print, Out of Home and Cinema)
• Assist with analysing and streamlining processes to improve efficiencies, collaboration and engagement across departments/businesses.
• Trafficking of briefs between the Media and Production department
• Ensure internal stakeholders and management are kept updated with the proposed project campaigns, project plans and budgets.
• Clearly communicate objectives, timelines and plans to all stakeholders and ensure they have a thorough understanding of requirements.
• Monitor and provide detailed reporting on all projects, ensuring these are constantly optimised and improved.
• Collaborating with creative Teams, ensuring campaigns meets objectives and are aligned to our brand.
• Ensure media budgets are adhered to and escalate any potential variances.
• Maintain an up-to-date understanding of the company, its products, and its client base to implement
• effective campaigns.
• Supervising projects from beginning to end, including but not limited to, marketing campaigns,
• commercial projects, recruitment projects and any other projects as may be required.
• Develop and maintain strong working relationships with Teams across the business as well as external stakeholders.

People:

• Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
• Excellent project management, organizational and time management skills
• Work closely with Marketing Intelligence Manager to optimise workflows, review pipeline, resolve challenges, and present solutions.
• Constant self-improvement to ensure your Team consistently performs above standard
• Excellent leadership, communication, and decision-making skill

 Business Development:

• Identify competitors and evaluate their strategies and positioning and devise counter-strategies
• Use strong analytical abilities to efficacy of campaigns
• Ensure a thorough understanding of our customers and products and be empathetic about how we communicate with our stakeholders and customers

Analytics & Reporting:

• Understand key marketing performance metrics and make use of media planning tools to provide an understanding of the landscape, forecasts, competitive analyses, campaign results, and customer trends & insights in order to translate results into actionable insights for marketing team and the business.
• Exceptional ROI-tracking skills, ability to prove what is –or isn’t—working and providing recommendations and adapting plans to improve performance
• Weekly, monthly, quarterly and annual reporting

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You Bring:

• 6 Months to 1 year within sales, promotions, or marketing.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.

• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

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You Bring:

• 1 – 2 years’ experience within a related field.
• Ability to work shifts.
• Computer literate -Microsoft Office.

A bonus to have:

• 1-2 years’ experience within a branch betting environment.

What You’ll do for the Brand:

• Monitoring Hollywood Retail branches cash recons during your allocated rostered shift and as allocated by your Supervisor or Manager Area\s or Region\s for monitoring will be explained to you at the beginning of your shift.
• Familiarize yourself with each branches cash drawer threshold limits and ensure that Clerks going over their respective limits are stopped by means or being blocked on the system or following the telephone protocol i.e. Senior Team Leader, Branch Manager, Area Manager, Regional Manager and lastly Risk Manager.
• Ensure that Betting Clerk monies are physically transferred to the Admin Back Office safe by means of telephonic confirmation with the STL or BM on duty.
• Required to send day end shift reports as well as Morning update reports.
• Required to send “Special Reports” to the Risk and Operations Manager in the event of an emergency cash situation at the branch.
• Required to assist the CMD Team Leader and\ or Risk Manager with other duties within the boundaries of Risk Management and Control.
• Providing “On the Job” training and mentoring for new recruits.
• Always following protocol and not bypassing chain of command.
• Carrying out yourself in a professional manner in line with standard business\ corporate practice.
• Allowed to speak with authority provided it is accommodated with respect to the other person\s
• Always practice good email and telephone etiquette.
• Subjecting yourself to a truth verification test periodically or on request by your Manager.
• Ad hoc task and requests.

Skills:

• Good communication and Interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and show initiative at all times.
• Ability to work under pressure and still produce good quality results timeously.

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You Bring:

• 3 years’ minimum SQL Server Management Studio Experience.

A Bonus To Have:

• Relevant Diploma/Degree.
• Proficient in Excel.
• Experience with financial analysis.
• Valid Driver’s License and own vehicle.

What You’ll Do For The Brand:

• Create and verify financial reports.
• Analyse trends and patterns.
• Analyse statistics on an everyday basis.
• Manage revenue reporting throughout the iBranch platform.
• Manage revenue and GGR reporting through both platforms of the business being iBranch and Retail.
• Drive the business needs within the sportsbook, casino and slots among other platforms within the business.
• Work closely with other iBranch functions such as Mobile department, internet betting, internet /Mobile Helpline, Telephonic Betting Call Centre and Retail, in order to understand the dependencies that exist between departments.
• Identify and allocate expenses of the iBranch and Retail business into various regions.
• Analyse betting patterns, variances and resolve discrepancies.
• Customer retention reporting.
• Team performance management reporting.
• Daily/weekly/monthly management reporting.
• Any other ad hoc duties that might be required.

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You Bring

• 1-2 years in the Gaming Industry.

What You’ll Do for The Brand

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstation is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
• Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

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You Bring:

• 6 Months to 1-year sales experience.

What You'll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business.

What You'll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

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You Bring

• Grade C.
• Computer Literate.
• 1 – 2 year’s Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority

A Bonus to have:

• Valid driver’s license.

What You’ll do for the Brand:

• VIP (Security) Officer must be present 15 minutes before the Branch opens.
• Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
• VIP (Security) Officer need to ensure they conduct a perimeter patrol before the Branch opens.
• VIP (Security) Officer need to check around the premises for any suspicious movements before the Branch is opened.
• VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
• VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
• VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
• Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
• Ensure at the searching zone the Branch door or the gate is always kept close.
• VIP (Security) Officer are not allowed to cross gender scan guest entering the Branch.
• Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
• VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
• VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP (Security) Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
• VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service:

• First impressions last – VIP (Security) Officers are at the forefront of Hollywood.
• VIP (Security) Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treat our guests with respect and have a good attitude at all times.
• When Guest leave the Branch VIP (Security) Officer wishes the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance:

• VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks, and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guests leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In Branches with no liquor license, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP (Security) Officers on duty are not allowed to take bets with Amadoda
• VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct:

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends or other team members while at your post.
• You will not accept tips from the guest.

Values:

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other:

• VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
• Must be able to work in a rotating shift or work flexible hours.
• Ensure your physical fitness is obtained at all times in line with the job requirements.